10 year anti-rust guarantee

[peterarcher]

I was just wondered if anyone has had reason to approach their OPC with a rust problem inside the 10 year warranty period and how they got on. The reason I am asking is because I have just noticed some small rust bubbles appearing at the base of the front screen under the rubber moulding. My 10 years are up next April but no point in leaving it to the last minute. I have the usual problem with the side window frames and I know they are not included in the warranty but this is defininitly on the body.
Any info would be gratefully received.
Thank you
Peter

 

[pmjt]

ORIGINAL: peterarcher

I was just wondered if anyone has had reason to approach their OPC with a rust problem inside the 10 year warranty period and how they got on. The reason I am asking is because I have just noticed some small rust bubbles appearing at the base of the front screen under the rubber moulding. My 10 years are up next April but no point in leaving it to the last minute. I have the usual problem with the side window frames and I know they are not included in the warranty but this is defininitly on the body.
Any info would be gratefully received.

These were often cause by poor removal and refiting of the windscreen - or by incorrect fitting (or not fitting at all!) of the windscreen squeek seal - be warned, the OPC may try and say it was down to the windscreen having been replaced by a non-OPC fitter and refuse to cover under warranty - however different OPC's behave differently []

Do your research and if the screen was replaced by an OPC make sure you've got proof to hit them with

HTH

Philip

 

[Black80XSA]

you probably also need evidence of regular corrosion inspections as part of the service schedule to qualify too. the base of the windscreen does seem to be a weak spot

 

[pmjt]

ORIGINAL: Black80XSA

you probably also need evidence of regular corrosion inspections as part of the service schedule to qualify too. the base of the windscreen does seem to be a weak spot

Yes - good point - the inspection stamps need to have been done at each inspection or the warranty is invalidated.

Philip

 

[sidned]

I had the rust under the windscreen issue, and you do need the bodywork stamps to make a successful claim. Silverstone initially turned down my request, but I was persistant and they eventually paid up. It was inspected annually by Dick Lovett's from new, and Porsche GB said that the rust issue should have been picked up by them earlier. They agreed to foot a third of the bill, Porsche GB another third and me the final third.
The repair was first class, and carries the Porsche lifetime guarantee.
They made an error in my favour, though. On the quotation from the bodyshop, they stated:
"Remove and replace windscreen". This meant take it out and put it back once the paintwork was done. This got misconstrued and ended up with them replacing my heavily chipped windscreen with a brand new one!
The bottom line - if you have the bodywork inspection stamps, you should be okay. If they give you a no to start, keep pressing, and state that they have done this for other people. I will gladly draft you a letter detailing their work for me if required.

Good luck and keep us posted!

 

[peterarcher]

Thanks chaps. A couple of points to ponder on. First, I had a screen replaced by Autoglass and second all my services were done by an OPC except the last two which were carried out by an independant.. I will prepare my case and have go.
Many thanks all, very much appreciated.
Peter

 

[9000 rpm]

ORIGINAL: Black80XSA

you probably also need evidence of regular corrosion inspections as part of the service schedule to qualify too. the base of the windscreen does seem to be a weak spot

I feared that this would be the case. My newly-acquired 993 has some of the stamps, but the last appears to be 4-5 years ago. Servicing since then has been with indies so I guess that explains why there are no further stamps.

It sort of begs the question - why? If Porsche guarantee it against corrosion for 10 years, what does it matter if it has been checked or not if it DOES exhibit corrosion within that guarantee period.....?

 

[FLAT-SIXY]

Dont let'em wriggle, it not your problem, its there's.[]

 

[pmjt]

ORIGINAL: dongawoy

Dont let'em wriggle, it not your problem, its there's.[]

Sadly - the fact that Autoglas fitted the windscreen means it's not their problem - the 993 windscreen was revised in (ISTR) 96 model year with a squeel seal that has to be applied carefully and removed even more so - failure to do this breaks the corrosion protection and the inevitable rust bubbles at the edge of the screen.

To put this into context - as long as it's caught NOW it shouldn't be anything major - the repair shouldn't cost more than £400 to £500.

It's the same reason Porsche are saying they won't cover me on warranty by putting non OEM discs on my GT3 - their view is they'll stand by any work their channel does on the car - and will walk away if you use indies.

Philip

 

[Pete B]

I've had the B pillars done on my 996 by Porsche Chester and my current 993 had both front & rear screen apertures and other corrosion remedial works done under Porsche warranty through AFN.
As far as I can tell the repairs were motivated by the OPC who reported them after carrying out an annual service.

 

[pse_SC]

Peter - another thought - while you're at it, take a look at the rear screen too at the bottom corners particularly (but always worth looking all the way round), as you can get corrosion there too. The water naturally tends to sit in these corners, helping the rust to get a better hold! Just had mine corrected (unfortunately out of the 10yr guarantee).

It doesn't seem to bear any relationship to age or general car condition, either, as I've seen the miniscule beginnings of this rear window corner problem on a friend's very low mileage, ultra cossetted 2S![]

 

[petercook]

Had this problem with my rear screen - the rear screen had been replaced (by persons unknown before my ownership) and unfortunately the fitting was a 'butcher's' job. Although every stamp was in the service book I guessed they wouldn't pay up and they didn't.

On the other hand - when my 993 went in for the engine wiring loom replacement some failure occured with the starter motor starter so a new one was required - my OPC (Solihull) insisted the cost should be bourne by Porsche but Porsche Cars disagreed - on receipt of a copy of my service book which showed every single stamp in place from Porsche Centres they changed their mind and paid!

PJC

 

[Sundeep]

Peter

have a look at this post from earlier in the year

http://www.porscheclubgbforum.com/tm.asp?m=194837

regards

 

[Guest]

At ten years and with all the correct stamps in the book, my OPC paid one third of the cost for both front and rear screens. Rust around bottom rubbers, bubbles etc.Nice job.

Reagrds.

 

[captainmark]

My C4S is 9 years old and only has the book stamped every other year (last inspected 2 years ago) and some bubbling is appearing round the washers. The windscreen was replaced by an OPC two years ago.

Has anyone without a fully stamped book been successful in getting Porsche GB to pay towards repairing rust around the windscreen?

Thanks
Mark

 

[pse_SC]

I'm sure someone has posted on this subject before - he managed to get the dealer to pay part - some have managed nearly all, I believe.

It seems that people have all had different experiences... Just go to them and try your best to persuade them that it's an obvious failure and they should stand by their guarantee (and their enthusiasts!)[]

"˜If you don't ask, you don't get'

 

[Melv]

Had some rust on the C-post of what was my 9YO 964C4 sorted by Porsche Cars -but it had full OPC history and all inspection stamps up to date at the time.

 

[peterarcher]

thanks for all your help on this. I,ve checked my service book and although it shows a couple of vists to an independant it looks ok, all the stamps are in the right places. I am missing a bodywork stamp for this year so I think I will nip in for a short service and have a converstion re rust at the same time. In those time honoured words -- I'll let you know how I get on.
cheers
Peter[]