Hi,
Apologies for this being my first post, for years I've read the PGB forums for advice and more times than not, someone has guidance based on their prior experience so I've never needed to post.
Back in January early January 2022 I was involved in a multi car pile up, we were heading out of Hull on the A63, bye bye first Cayman (981). After a couple of stressful weeks I got my insurance pay out at 5pm on a Thursday and by 8pm I'd bought my current Cayman 718 (love it, brilliant car).
Bought online from Cazoo, I wouldn't normally do that but after all I didn't need a test drive and it came with a 7 day cooling-off/test period. I'd just had a Cayman so ultimately, I felt safe to go ahead. (Plus, it did look like a good price for a 2018 with only 8k on the clock).
When I got home I registered the VIN on the online Porsche system and it told me there was a recall on the side intake so not too long later I took the car into Hessle (Hull OPC), while I was there I said to the staff that I felt the car actually had much more than I knew, that the Cazoo advert on AutoTrader was very basic and missed a number of things so I said the same to the guys in service "Cazoo advert was poor on detail, can you tell me everything that car actually has please?". At which point I was passed a piece of paper just showing the spec, given the 718 was about to hit 4 years old we moved onto servicing, I got a quote for this at around £1400 and we were going to speak the following week.
When they called back I decided I'd like to discuss a Porsche warranty and began a conversation with them about the cost of a 2 year plan.
I was looking at a 2 year standalone, a 111 point check and with the service it quite quickly got over £3k.
I'm afraid I'm proper Yorkshire man and I haggle at anything, which I tried to do (badly) and also please don't forget I'd just written off a Porsche and had to buy; after a little back and forth I was offered a small amount off the 111 point check.
So, at this point, given the quoted rates with a 111 point check being needed, I felt I had no warranty to invalidate. I got it serviced elsewhere.
After all, Porsche themselves had just tried to sell me 2 year standalone plan and a 111 point check. So I couldn't possibly have a warranty, right? So I felt safe to book my 4yr service at an extremely reputable local garage who deal with prestige cars.
This is where it gets fun, two weeks ago I got home to a letter from Porsche GB, a letter stating my warranty runs out on the 20th of April this year. My jaw hit the floor, the car had always had a Porsche warranty, it had obviously been extended before I owned it in 2021 so never lapsed.
The following Saturday after receiving the letter I popped into Hessle (Hull OPC) to check that the letter I had was genuine, it was... again, jaw meet floor.
I asked how best to proceed on extending the existing warranty because I'd like some rational at their side as I'd had it serviced elsewhere because of the information I'd been given by their dealership and ultimately it was a key factor in my decision to get it serviced elsewhere.
Lets be clear on the original conversation, there are two options, either I was advised incorrectly or someone attempted to mis-sell me not one but two things I didn't need.
Lets go back to the Saturday chat, the young lady (was great and tried her best) on Monday night she called to say she'd spoken to their after-sales manager who said they couldn't help, so I asked why they'd attempt to sell me two things that I didn't need and why this wasn't being taken into account? She said she'd call me back.
My drive home from work goes past Porsche so when last Friday arrived I decided to pop in because I'd not heard anything.
The lady (still doing her best) apologised for not calling by now, she'd been poorly. Then said the answer was still no, I asked why and she went away to talk to a guy not even 150ft from me, not on the phone, didn't appear busy and he sent her back with a message of "we can't help".
I now said I was very disappointed that they can't help, given I acted on the fact I'd been into the showroom to ask the question "can you tell me everything that car actually has please?" and that her colleague had tried to sell me a warranty. She said she'd spoken to the colleague that tried to sell me the warranty but she couldn't recall our conversation. To which I thought, yeah, I bet; but then the helpful lady went onto say "...when we've printed off a spec, it wouldn't show your warranty", the relevance of this comment and how it was delivered (as if given secondhand from someone else) hit me on my way home.
When I originally visited and said "tell me everything that car comes with", her colleague had indeed only printed the spec. So logically she did remember me and did remember what was printed off, so therefore has to recall our chat and now she's realising her attempt to sell me two things I didn't even need could land her in hot water.
To the helpful lady I said again "but surely if this dealership gave me that info, info which influenced my servicing decision, you have some part to play? At the very least you've potentially attempted to miss-sell" so she went away to the non-moving AS manager who again sent the poor sod back my way with another "no" message.
At which point, please forgive, I got quite wound up and asked if the AS guy ever leaves that room or interacts with any clients? She said "I'll ask if he'll come and see you" so i said there was no need, I as I didn't feel I should need to ask. I couldn't believe because he didn't appear busy (its a glass office) that he kept sending the poor sod back with messages, so I left.
I need an oil change and brake fluid change at the moment too and all I'm trying to do is spend money with Porsche and move my servicing back to Porsche but this is insane.
I'm surrounded in Porsche owners, my wife has 2 year old Macan S, my best mate drives a GT3 and my father-in-law has a Boxster (previously bought 2 brand new Porsches!), we love the marque. It beggars belief.
Who on earth knowingly invalidates a Porsche warranty when its existed from new, I know I wouldn't, had I been given correct advice by Porsche.
Can anyone offer any advice?
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