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997 Warranty Renewal

David M

New member
Bit of a whinge but also a question.

I receive a letter from my OPC every month (either service is due, MOT is due, here's a new 997, want to sell your car etc) but nothing about the warranty that has now expired.

Now I know that it my fault and my fault alone but surely they should notify you. I did actually think it expire in August this year as I "thought" I had negotiated an extra year's warrrany (to 2 years) but they just extented the original warranty by a year so only 18 months.

Any suggestions as JCT Leeds claim not to send out reminders. So with no warranty (which I would have renewed) I will now only get service done at OPC and all other work elsewhere so their loss really.....rant over!
 
i forgot too and there was no reminder just a comment on extra dosh to pay for the 111 pt check before taking more of my money....[:mad:]
 
I got my renewal notification from Sutton Coldfield a week or so ago. Warranty is due in the frst half of July. Richard
 
[;)] nice mis-quote Neil [;)] I need to remind people of the no naming and shaming rules here... I've removed a few words to keep the thread here and the sentiment and discussion open. Sadly as we know the OPCs are franchise and sadly decide on how to work themselves... however its does seem poor business sense not to send reminders out.. [&:] I've been lucky in the sense that my local OPC do send out reminders. garyw
 
Well just to finish this one off - had the car inspected this morning and just given an advisory on the tyres which was a pleasant change so agreed to put the warranty back on. I am sure that one of the rads is weeping as there is a strong smell of coolant and even some leakage overnight in the garage (and hence why I originally checked the warranty and found out it had expired) but now I have the warranty back in place they can investigate this in August when the next service is due.
 
Although it worked in your favour[;)], it doesn't say much for the quality of the 111 point check, that some rely on for pre purchase inspection![:(]
 
Regardless of where you decide to place a warranty - always get one with this model or the CaymanS because we are getting more of these engines to repair with the same fault than we did Boxsters and 996's some years ago - and I assume therefore the pain for owners with no cover will be more frequent. Porsche's warranty would provide a new engine - ours would provide a rebuilt engine with the faults and weakspots modified and guaranteed - you pay just for the intenral parts replaced, oil etc - others may not be able to offer quite as much - but always have some cover - except perhaps the std warranty business offerings that in our experience rarely cover anything really expensive - which this would be. Baz.
 
ORIGINAL: bazhart because we are getting more of these engines to repair with the same fault than we did Boxsters and 996's some years ago -
The same fault being......?
 
Sorry, I thought the weak spots or faults were quite well known now. The most common failure in a Boxster or 996 at relatively low mileage (say 20 to 50 K) is a failed intermediate shaft bearing that seems to aflict all models. The next most common in higher mileage 996's is a cracked liner. This should be more grequent in Cayman S and 997 models as the cylinder wall thickness is the same and the load higher - but they are newer and time will tell. Then we get a mixture of broken chains, crankshaft bearings/shells, cracked cylinder heads (mainly 996's and a few Boxster S's). All the above repeat quite often and form a list of typical failures we come to expect (can often therefore diagnose over the phone) and have done something about improving or repairing. More rarely we have had odd things that have not repeated YET. Some engine with the later variable valve lift system have had the canshaft lobe wear right through the tappet top face. Sometimes - on all models - we have had core plugs coming out and a siezure of a piston on one side of the piston only - on the thrust face - sometimes a std 996 - more often a supercharged version - sometimes one with very large piston clearances because the combustion gasses pass the piston and burn the oil on the piston face where the rings no longer seal the now oval bore sufficiently. It is this last fault that we have only seen once on s Boxster 2.5 or 2.7, a couple of times on a Boxster S, a few more on a 996, but increasingly more often with a 987, 997 3.6 and 997 3.8 - which is strange because they are newer than the other models and therefore generally have covered less miles. Usually - if a piston seizes on the thrust face - it is a problem of thrust load on the cylinder face from the piston and a reduction in the ability of the oil film to support the piston resulting in it rubbing too hard on the cylinder lining. This is usually due to the oil film being too hot and the resulting reduction in support from the oil thinning with the heat. To investigate if this explanation fits the engines we have seen we checked which side seizes - finding always the 456 side of the engine (or bank 2). This side has a more tortuous route for the coolant to travel before entering the block, and the additional oil cooler to reduce flow slightly. Also - as the coolant enters from the bottom of both sides of the block (into both banks) the coolest coolant hits the bottom of the cylinders first and heats up as it passes accross the cylinders. However on bank 2 the thrust face is on the top and on bank one it is on the bottom - so the thrust face will be running hotter on bank 2 than bank 1. This means that bank 2 will have the thinnest oil supporting the thrust face of the psiton. Unusually - all the engines listed above split the amount of coolant that can pass into the cylinder block and the cylinder head so only about 1/10 goes into the block and 9/10 into the head and it mixes together again on its way back to the thermostat and radiator. This makes the cylinders running hotter than the head and hotter than they would be if the coolant passage was like say the 944, 968 etc where all the coolant goes into the block first - which is therefore the coolest. Furthermore with such small coolant passages the coolant speed in the block will be reduced and the temperature rise higher and therefore noticeably higher on the top or thrust face on cylinder bank 2. The models with variable valve lift create much higher torque at low revs (giving much better performance without revving the engine), however that increase in performance comes about because the piston is pushing harder on the cylinder wall at lower revs and probably more often as drivers enjoy the increased performance throughout the range. We think there is a link here because all the engines with higher thrust on the hottest side are failing in this mode sooner than before - it makes sense to us anyway. Always when weak spots occur in engines - they only ever afflict a small number - so the design can reasonably be called marginal or a weak spot. Consequently (for example) although most were OK - when a Rover K series loses coolant most garages assume correctly the head gasket has gone etc. Designers could always improve the design and erradicate the problem - if they had time and the intention - in the same way the we have provided reliable solutions to all the problems we have found. However it is perfectly clear that many of the problems were not re-designed and have been with the engines for a very long time and so it is either because the engineers at Porsche found it impossible to identify the problems and rectify them or they could have but didnt't. I will leave it up to you to ponder on the likelyhood that if our minute business was instantly able to analyse and resolve the problems and find solutions - whether the Porsche engineers were capable of doing the same or better - or not! Regardless of all that - we can only re-balance the cylinder temperature problem upon rebuilding the engine and so - my strong advice - to make sure you have a warranty you can trust - especially with variable valve lift engines. We are testing a cooler termostat that will lower the overall temperature as a simple low cost preventative measure to protect engines and will report on this soon. Baz
 
The title of the article was "997 warranty renewal" and I responded to this. I think most responses did to. The turbo has a different engine with none of the problems I desxcribed for the std naturally aspirated engines. It is also better made and much more expensive. Porsche did not make a supercharged 996 for resale but others have retrofitted kits. Supercharged engines can help give clues about what would happen if an engine had more torque or heat than std. Our evidence from those supercharged 996's we have repaired points to a similar consequence to the similarly torquey 997 engines that followed and helps when trying to diagnose serious engine problems from a very small sample number that we see. Supercharged engines can survive because the extra inlet air can actually cool the piston and oil more than the extra performance can heat it up - but you need a huge intercooler for this to be the case. Baz
 
ORIGINAL: garyw [;)] nice mis-quote Neil [;)] I need to remind people of the no naming and shaming rules here... I've removed a few words to keep the thread here and the sentiment and discussion open. Sadly as we know the OPCs are franchise and sadly decide on how to work themselves... however its does seem poor business sense not to send reminders out.. [&:] I've been lucky in the sense that my local OPC do send out reminders. garyw
LOL Gary! Sorry couldn't resist [;)]
 

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