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Hi guys i am new to the register and i wonder if any of you out there can help me.
Whilst my car was parked a 4x4 driver decided his tow bar would look great embedded in the front of my c4 cab. This seemingly was my fault for buying such a low car that he couldn't see it, but thats another story. Obviously he was at fault and an insurance claim was to follow. I live in the Surrey area and Porsche Guildford recommended me to a well known " Porsche approved body repair centre " in Slough.
They replaced the front bumper section and resprayed it, but here's where the problem lies. My car is Zenith Blue and is now 5 years old. They sprayed the bumper Zenith Blue but the colour match was atrocious.They told me that colour matching is very difficult on Zenith blue, but i would have thought the very least they could do was try, after all they are supposed to be Porsche approved and are by far the most expensive in the area. I have a bright blue bumper and the rest of the car is not. I returned the car to them on the 31st Aug to show them this and after waiting an hour they agreed it needed to be "blended in" ( why was this not done in the first place, would they dare return it to Porsche Guildford or Reading in that condition ?) Anyway they promised to call me back that afternoon with an answer. Here we are on the 9th of Sept and i am still waiting for a reply from them. I have phoned them twice since and each time i am told "we will look into this and come back to you." The silence is deafening
Has anyone else out there had a similar problem with these poeple , or could someone please offer me some advice as to what to do next. I have already wasted two days holiday going to see them to try and sort this out.
Whilst my car was parked a 4x4 driver decided his tow bar would look great embedded in the front of my c4 cab. This seemingly was my fault for buying such a low car that he couldn't see it, but thats another story. Obviously he was at fault and an insurance claim was to follow. I live in the Surrey area and Porsche Guildford recommended me to a well known " Porsche approved body repair centre " in Slough.
They replaced the front bumper section and resprayed it, but here's where the problem lies. My car is Zenith Blue and is now 5 years old. They sprayed the bumper Zenith Blue but the colour match was atrocious.They told me that colour matching is very difficult on Zenith blue, but i would have thought the very least they could do was try, after all they are supposed to be Porsche approved and are by far the most expensive in the area. I have a bright blue bumper and the rest of the car is not. I returned the car to them on the 31st Aug to show them this and after waiting an hour they agreed it needed to be "blended in" ( why was this not done in the first place, would they dare return it to Porsche Guildford or Reading in that condition ?) Anyway they promised to call me back that afternoon with an answer. Here we are on the 9th of Sept and i am still waiting for a reply from them. I have phoned them twice since and each time i am told "we will look into this and come back to you." The silence is deafening
Has anyone else out there had a similar problem with these poeple , or could someone please offer me some advice as to what to do next. I have already wasted two days holiday going to see them to try and sort this out.
