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bumper -repair... saga continues

peanut

peanut

Active member
if you would like to waste some time then you can listen to the excuses given by the co-Proprieter of the bodyshop this morning when I took my car back to try to get some primer touched up.

This guy has got more excuses than I could keep track of. I've cut out 10 minutes of preliminary excuses. About half a minute in you'll hear the manager take a new tack and start to rubbish my car telling me that it has been extensively resprayed before ? not satisfied with that he ropes in one of his paint staff to confirm it .

All i want him to do is to touch up a strip of primer showing between the bumper and wing panel.
Youtube sound recording
http://www.youtube.com/watch?v=MKm6709AInc




2C25AD631DF64D208ECD0A44DE1F683C.jpg
 
Personnaly I dont see an issue if the car has been resprayed previously, if its been resprayed after extensive damage thats a different matter, but alot of these cars have had resprays of some sort or another.

Peanut I know your p****ed off with this guy, with all have the right to see the right job done, but he did offer to do it for you at the end did he not? Or are you seeking blood?[:D]

Edd
 
Theyve all had paint. Cars which are the exception to this rule are extremely rare.
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And probably in need of some paint....[8|]

If the bumper's a poor fit it's either the bumper or the fitting. Neither are your problem. [:mad:]
 
I don't understand (and I haven't listened to the recording) but are you saying you'd be happy just to have the primer painted? The bumper looks a very poor fit regardless.
 
My bodyshop has told me in the past that these bumpers on 944's are a royal PITA to get on and off, therefore they are often left in situ when respraying, repairs are being done. Looks like they have done the repair but have not manged to fit it flush and its therefore showing the primer from a previous job?

Either way they should fix it and get it right for you.

Does the bodyshop have experience of working on our cars?

Edd
 
They come off easily, but they can be difficult to align sometimes. Elongating the holes will usually do it...
 
ORIGINAL: 944 man

They come off easily, but they can be difficult to align sometimes. Elongating the holes will usually do it...
Click to expand...

yes that was my suggestion which is on the recording.

My understanding of this is they pre-ordered and pre-sprayed the bumper and assembled the rubber strip ready for an anticipated striaght bolt-off bolt-on finish.

When they realised that the bumper didn't alighn properly they were pretty stuffed and just left it as is was hoping I would accept it.

I feel that at the very least they should have touched in the primer in the huge gap so that the gap wasn't so noticable. I cannot believe that the job was quality inspected before being handed over. How could a bodyshop owner hand over that mess and then argue when the customer requests its finished off properly.? not only that he started to run my car down implying that previous repairs and spraying were the cause of the primer. Completely missing the point that I just want a finish that looks reasonable .

If I had gone to any other indie chances are I would have got the car back with full valeting, minor scratches and chips touched up etc at least some bloody paper carpet protectors and a seat protection plastic thingy .

grrrr bloody cowboys .
 
ORIGINAL: Copperman05

Personnaly I dont see an issue if the car has been resprayed previously, if its been resprayed after extensive damage thats a different matter, but alot of these cars have had resprays of some sort or another.

Peanut I know your p****ed off with this guy, with all have the right to see the right job done, but he did offer to do it for you at the end did he not? Or are you seeking blood?[:D]

Edd
Click to expand...
yes he did eventually after 28 minutes of arguing how he wasn't responsible for the strip of primer (which was never in contention ) nor for the poor panel fit ( debatatable) and then rubbishing my car.

I started friendly , on his side comiserating with him about the difficulty of the bumper fit etc but then eventually i was furious because he had let the car come back to me looking like that and his poor customer service attitude.

I don't know maybe its me. Maybe I'm just a grunpy old man determined to have conflict and make everyone's life a misery. maybe I should apologise to him eh? just accept that thats all I should expect for £1250 or whatever it costplus an additional £300 contingincy sum
 
Peanut
You're right to be hacked off....with stuff like this it's either right or it's not, surely? You could always try pointing out that there was nothing wrong with your £1250 (you don't print your own...?) so their service should be as perfect!!
 
ORIGINAL: graham.webb

Peanut
You're right to be hacked off....with stuff like this it's either right or it's not, surely? You could always try pointing out that there was nothing wrong with your £1250 (you don't print your own...?) so their service should be as perfect!!
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[:D][:D][:D][:D][:D] if I could get a bloody word in edgeways I might try that.

The bloke is so defensive it makes you suspicious
 
The bloke is so defensive it makes you suspicious
Click to expand...

Small claims court? I've done it, easy to do yourself and cheap to do an online application. Threat might be enough.

I appreciate it's not in line with my "relax and forget it" advice, but that bumper doesn't fit in the pictures and a court will only see the pictures as evidence. [8|]
 
I'm so stressed out about it now I'm not sure if I could face any further conflict. You can hear on the recording how impossible it is to speak to the guy . I'm just going to have to accept it I think.

I'm not happy about it but there it is. Perhaps if they had taken sufficient time to to the job properly it might have been possibly to get the bumper to fit but once you pre-paint an item you're stuffed really.
 
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