cayenne problems

[Mr.P]

why is the cayenne such an exceptionally poor product and an incredible disappointment ?

i remember many years ago seeing a rather strange looking vehicle pass me on the m25 .. wondering what it was i followed, only to discover that it was made by porsche and called a cayenne. i fell instantly in love, it looked absolutely fantastic, the ultimate in driving and touring ..

in 2005 i spent £60k on a cayenne s having had a superb sales experience from porsche silverstone ! the vehicle to date has done just over 8k miles and has only ever been used for plodding around the roads of the uk .. it had its first service (just out of warranty) back in decemeber 2007 .. and its been a complete disaster ever since (& its still not fixed) .. the legacy reads ..

[] park assist fault
[] handbrake fault
[] torque converter oil leak
[] gearbox sump leak (with the torque leak, opc repair cost excess of £2500)
[] instrument cluster replacement x3 (i had a slight fogging by the fuel dial, opc cost £1000)
[] brake pressure switch fault
[] w706 recall
[] an air vent broke !
[] both rear light clusters replaced due to water ingress
[] paintwork flaking on the tailgate
[] xenon light adjustment (never done at the factory !)
[] both tailgate struts replaced due to early fatigue
[] interior roof light housing replaced (porsche cambridge broke this whilst repairing the tailgate struts !)

all this after 8k miles and just over 2 years old .. the cayenne, what a load of rubbish !
my first porsche and i would never buy another, my wifes toyota yaris gives by far a more rewarding ownership experience ..

 

[gdavison]

You look unlucky

My experience of my Cayenne V6 .. 2 years and 3 months old .. Faults : None

Lives outside in the rain, just short of 40K on the clock .. is no Garage Queen

 

[Tony M]

I think you are unlucky.

We had tailgate struts/hydraualic thingeys changed and the tailgate closer adjusted but other than that, no problems on two Cayennes and 40,000 miles.

 

[Black80XSA]

Sounds like maybe a bad example , a lemon or Friday car ??

Have all those faults only come to light since Dec 07 service or are they across the 2.5 years of ownership?? If the latter, then you don't say how many times the OPC had the car in to assess and rectify faults - if it had been in numerous times you could have had grounds for rejecting the car. Given the low miles and your first service was outside the recommended service schedule i'd be surprised if you get any sympathy from an OPC now.

 

[pwebb]

ORIGINAL: Tony M

I think you are unlucky.

We had tailgate struts/hydraualic thingeys changed and the tailgate closer adjusted but other than that, no problems on two Cayennes and 40,000 miles.

Ditto with two KNs and 80,000 so far - a rear window switch and replacement coil packs on the first one, and nothing so far on the facelift. Looks like bad luck and poor dealer supprt. A shame this has put you off Porsche ownership, the beast is a far better car than the Range Rover, and generally better built and more reliable - now I'm tempting fate.

Peter

 

[Mr.P]

thank-you to those who replied ..

the faults described have developed over the past 18 - 24 months so pretty much over the cars life to date ..
as for OPC's .. it spends more times visiting them than on the road, i have kept a diary for the last six months
and it has been at OPC's more days than not ! ..

it took porsche cambridge about 3 months to repair a fogging instrument cluster, i had three of them in the end ..
on the second one they tried to send me home with a letter explaining that they could not programme my mileage
correctly and that it was out by 2 thousand miles ! quite unbelievable really .. try explaining that to the police or a
potential buyer, outrageous really and very poor standards of workmanship by them ..

it has just spent another month at porsche cambridge with regards the boot struts and paintwork, as a word of note
the bodyshop manager will do absolutely anything to get out of honouring any warranty ! avoid at all lengths ..

upon collection of my car after a month i found that they had broken the rear roof light panel and as such took it to
porsche silverstone to be repaired .. i wrote to porsche cambridge with photos of the damage about 2 weeks ago,
needless to say i have not had any reply .. OPC thread to start soon ! ..

'black80xsa' you mention rejecting the car, i am not aware of this ?#! ..

 

[mart]

Had my Cayenne S 3years is the tail gate supports. I have always had very good service from OPC Cardiff. These comments do not help you much. If I where in your position I would inform Porsche UK of your problems, start with customer care, if have no joy you could play the press card. Sometimes the threat of publishing you problems via the news papers might pay divs. If the car is out of warranty there should be some good will. Good luck.

 

[Mr.P]

thanks mart ..

my last conversation with porsche gb ended with me quoting advice from my solicitor to the customer services team manager [yes, it has gone this far] - porsche cambridge refused to deal with my warranty claim, mainly im guessing because i did not buy the car from them ! ..

at least you live a long way from cambridge ! ..

 

[owb1]

I too have had really good experiences with OPC Chester - great team: collect trhe car or drop me off and excellent service including goodwill replacement of the reversing sensors!

Car's had a few niggles though and it's going back in next week for a weird mist-thing coming out if the vents when the aircon eventually comes on after an inordinate delay! Not too hopeful though as its been impossible to get it to do this on demand so it may come back with an 'unable to diagnose' report.

... Any ideas?[>:]

 

[Black80XSA]

Well its no doubt far too late to reject the car - the best you could do is find some reasonable deal to sell the car back to Porsche given you have had use of it for over 2 years. If you have a diary of days off road then this would help to secure a better price. I doubt you'd see anything more than £30k in a repurchase though given the weay residuals are now.

As to the OPCs - they are very inconsistent, i wouldn't go near Chester other than window shopping. Wilmslow are always very polite and effecient with me. Others will say the opposite - its very much a personal thing i'm afraid. The onyl theing that is consistent with OPCs is the coffee machine and rubber plants

 

[lowgold]

I bought a 1 year old cayenne turbo s from porsche approved... it had to go back the next day with a rattling steering wheel.. needed completely replacing. Then a couple of days later when I refilled for the 1st time I noticed the filler cap tether was broken... so back it went.

The hand brake cable needed adjusting too.

Considering they are supposed to do all these checks on approved porsches (that they promise in the sunday times adverts) how did they miss all that?

 

[NormalNorm]

ORIGINAL: Mr.P

why is the cayenne such an exceptionally poor product and an incredible disappointment ?

i remember many years ago seeing a rather strange looking vehicle pass me on the m25 .. wondering what it was i followed, only to discover that it was made by porsche and called a cayenne. i fell instantly in love, it looked absolutely fantastic, the ultimate in driving and touring ..

in 2005 i spent £60k on a cayenne s having had a superb sales experience from porsche silverstone ! the vehicle to date has done just over 8k miles and has only ever been used for plodding around the roads of the uk .. it had its first service (just out of warranty) back in decemeber 2007 .. and its been a complete disaster ever since (& its still not fixed) .. the legacy reads ..

[] park assist fault
[] handbrake fault
[] torque converter oil leak
[] gearbox sump leak (with the torque leak, opc repair cost excess of £2500)
[] instrument cluster replacement x3 (i had a slight fogging by the fuel dial, opc cost £1000)
[] brake pressure switch fault
[] w706 recall
[] an air vent broke !
[] both rear light clusters replaced due to water ingress
[] paintwork flaking on the tailgate
[] xenon light adjustment (never done at the factory !)
[] both tailgate struts replaced due to early fatigue
[] interior roof light housing replaced (porsche cambridge broke this whilst repairing the tailgate struts !)

all this after 8k miles and just over 2 years old .. the cayenne, what a load of rubbish !
my first porsche and i would never buy another, my wifes toyota yaris gives by far a more rewarding ownership experience ..

Arhhhh yes, I think the Cayanne arent that great!

Weve had:

Handbrake fault
Park Assist fault due to the central brake light strip
Air vent fault
flaking on the metal strip at the tailgate

and now she a fault may be any of you guys can help.

When she comes off from high speed and slows down, she get a clunk.

Please explain guys!

 

[alex.powell]

I fully sympathize with you mr. P, I'm in the same area with very similar problems. We had also instructed solicitors which for us seemed to kick the opc into action. It was a really tuff ride and I'm still surprised they behaved the way they did with a repeat customer.. We just collected our replacement yesterday. V similar spec, couple of thousand more miles, but more importantly my wife is not in the previous lemon!!!

 

[pavle]

Hi there,
I am a new member of the forum and unfortunately will not be for long as I am looking to sell my Cayenne S as quickly as humanly possible.....I have had so many problems with it, it is unbelievable.......12 interventions in 12 months and twice the car had to be taken in for re-repairs.....air con problem the day after I bought the car (had to be repaired in two sittings), handbrake, fuel valve problem (oh yes, this is not under warranty), bunch of other stuff as well....
But most of all the problem was with the Porsche centre, they lie and they steal......they lied to be about the car options, the service history, even the number of owners (I have to admit that I am to blame here for trusting them and not looking at the paperwork) and the list goes on.
Just a quick reply about going to Porsche GB.....I spoke to customer services and even wrote an email to the MD....and they did absolutely nothing....don't get me wrong they were very pleasant in telling me there is nothing they can do, and they did not seem very concerned about either legal action, office of trading standards or press.....the reply was "OK, well you do what you have to do". BTW, this was only after I spoke to Porsche Germany to complain about Porsche UK....
I have even written to the Porsche CEO.....obviously I do not expect a response, but I am just livid with anger in the knowledge there is nothing I can do.....
From everything I have heard from my friends (other Porsche owners) the only way to go is independent.....the official Porsche centres just add a premium and offer less.....

That's about it from me....

Thanks,
Pavle