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I am infuriated!
I took delivery of my shiny black Boxster 18 months ago. However it was downhill form there.
The first four or five months were plagued with electrical problems. A friend in the trade told me to get rid as it was going to be a problematic car. Porsche not being interested attempted to solve the problems, an did after many attempts by two dealers.
Reasonable happy for another 6 months I got the first service and a blue tooth hands free kit fitted. Needless to say the blue tooth kit did not work properly and made its use unfeasible. By this time the trim had totally worn off the gear lever and I was having trouble getting the heating system to heat my feet. The main dealer must have known it was me calling beacuse once the switchboard had answered the phone I was left holding for more than 15 minutes at a time. This resulted in my not actually speaking to anyone at the dealer for more than 6 weeks.
So I emailed them and instantly got two phone calls and an email in return. Ah, thought I, progress! I could not take the calls but phonesd the email sender who was a aftersales manager (I think). We agreed a date when I would bring the car in to be looked at. The date duly arrived and Iturned up at the dealer and asked for the chap who sent the email by name. He arrived and denied all knowledge of any emails or telephone calls and it was apparent that my car had not been booked in. Nontheless they looked at the car.
They could not fix the hands free kit as an external company had installed it but would bring the car back to sort it. They agreed to replace the gear lever (not one in stock) adn said that the heater was not powerful to heat my feet as well as putting hot air through the vents and I had to half turn of the vents to get any heat to my feet (Nissan Micras can do this I think without balancing the controls). They agreed to get my car back to replace the gear lever and fix the phone kit in about four weeks hence.
The date arrived. The car was taken away in the morining and in the afternoon I was telephoned to say tht they could not fix the hands free kit as they did not have my phone (had not asked for it) butr had moved the microphone 'along a bit'. They had got the wrong gear lever in and thus hd not replaced it. Never mind, the correct geat lever would be in the following day and I would be telephoned to arrange replacement. I emailed the aftersales (?) manager to express my extreme dissatisfaction.
That was several weeks ago and not a peep has been heard about the hands free kit or the gear lever.
I thought I was buying a reliable well built car with impecable service - Ha.
Never mind it will be winter in a few months and I will have my frozen feet to take my mind off it!!!
I took delivery of my shiny black Boxster 18 months ago. However it was downhill form there.
The first four or five months were plagued with electrical problems. A friend in the trade told me to get rid as it was going to be a problematic car. Porsche not being interested attempted to solve the problems, an did after many attempts by two dealers.
Reasonable happy for another 6 months I got the first service and a blue tooth hands free kit fitted. Needless to say the blue tooth kit did not work properly and made its use unfeasible. By this time the trim had totally worn off the gear lever and I was having trouble getting the heating system to heat my feet. The main dealer must have known it was me calling beacuse once the switchboard had answered the phone I was left holding for more than 15 minutes at a time. This resulted in my not actually speaking to anyone at the dealer for more than 6 weeks.
So I emailed them and instantly got two phone calls and an email in return. Ah, thought I, progress! I could not take the calls but phonesd the email sender who was a aftersales manager (I think). We agreed a date when I would bring the car in to be looked at. The date duly arrived and Iturned up at the dealer and asked for the chap who sent the email by name. He arrived and denied all knowledge of any emails or telephone calls and it was apparent that my car had not been booked in. Nontheless they looked at the car.
They could not fix the hands free kit as an external company had installed it but would bring the car back to sort it. They agreed to replace the gear lever (not one in stock) adn said that the heater was not powerful to heat my feet as well as putting hot air through the vents and I had to half turn of the vents to get any heat to my feet (Nissan Micras can do this I think without balancing the controls). They agreed to get my car back to replace the gear lever and fix the phone kit in about four weeks hence.
The date arrived. The car was taken away in the morining and in the afternoon I was telephoned to say tht they could not fix the hands free kit as they did not have my phone (had not asked for it) butr had moved the microphone 'along a bit'. They had got the wrong gear lever in and thus hd not replaced it. Never mind, the correct geat lever would be in the following day and I would be telephoned to arrange replacement. I emailed the aftersales (?) manager to express my extreme dissatisfaction.
That was several weeks ago and not a peep has been heard about the hands free kit or the gear lever.
I thought I was buying a reliable well built car with impecable service - Ha.
Never mind it will be winter in a few months and I will have my frozen feet to take my mind off it!!!
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