OK1904
New member
At the age of 55 I fulfilled a lifelong ambition to own a new 911. I ordered my pride and joy, a 997 C2S, having researched all the factory options I required. These may not appeal to everyone, but I wanted/needed a manual car, sunroof, heated memory seats, m/f steering wheel and phone module. The 997 was to be my second car with the intention to use it more and more, thus retiring the first (a Mercedes E-Class) car when mileage dictated. I took delivery in March 2006 and about now (September 2007) was the time to retire the Mercedes. From day one it was apparent the phone module wasn't working correctly. Unlike the device in the Mercedes the incoming clarity was dreadful and the person on the other end could hardly hear me. As most of my calls are business/client related, poor reception is not acceptable. In the 18 months since delivery I have been in touch with my dealer and with Porsche GB no less than 23 times about this issue. To be fair the dealer has been nothing but cooperative and has tried to help, but my e-mails and calls to Porsche GB have all resulted in the same basic reply: "We know there is a problem but we don't know when it can be fixed. Sorry for the inconvenience". I even wrote to the MD Andy Goss and he passed my e-mail to Customer Assistance who said "We know there is a problem but we don't know when it can be fixed. Sorry for the inconvenience. We'll have the dealer call you when we have some news". This was 3 months ago.
I am now 57. I need a remote phone that works and do not want a Bluetooth earpiece. In my case Porsche GB is not interested in genuine customer relations or customer satisfaction, not even offering a refund for the module 666 that I paid for and is not fit for purpose. The lack of concern, probably more than the lack of a phone module, has destroyed my enjoyment of the car. I believe the dealers are frustrated by Porsche GB's lack of concern and customer care, and perhaps even Porsche GB are frustrated by the lack of support from Germany. Whatever feature you choose for your car it should work, especially when the car is at this level of "sophistication". If they had at least tried to offer an alternative aftermarket solution I might have been interested, but no. It was my problem and I had to live with it.
Everything else about the car is superb, but I now understand that the facelifted car WILL have a phone module that works and there is possibly no upgrade for the existing model. This was enough to make me realise I had bought the wrong car so I've sold it.
Now I realise that the car of my dreams was just that. I wanted to be a Porsche 911 owner and in my opinion Porsche GB are only interested in people like me BEFORE they have purchased the car. After that you're on your own.
I am leaving the Porsche Club GB as well. I enjoyed communication with you all and meeting up on the drive and dine Cotswold experience. I've just ordered a new Jaguar and have already been offered a visit to see the build line. Jaguar Customer Support have called me to discuss my queries, the Operations Director no less has talked to me about ownership and support and I'm already enjoying the experience! I don't chop and change readily, despite the impression I might give, and was intending to be a Porsche owner for the rest of my days. Jaguar (Ford or whoever) may be the answer. Mercedes also have an excellent customer support centre in MK and was close to buying another one, but the deal I've got on the Jaguar is stunning. Considering the depreciation though it needed to be. I'll keep in touch.
I am now 57. I need a remote phone that works and do not want a Bluetooth earpiece. In my case Porsche GB is not interested in genuine customer relations or customer satisfaction, not even offering a refund for the module 666 that I paid for and is not fit for purpose. The lack of concern, probably more than the lack of a phone module, has destroyed my enjoyment of the car. I believe the dealers are frustrated by Porsche GB's lack of concern and customer care, and perhaps even Porsche GB are frustrated by the lack of support from Germany. Whatever feature you choose for your car it should work, especially when the car is at this level of "sophistication". If they had at least tried to offer an alternative aftermarket solution I might have been interested, but no. It was my problem and I had to live with it.
Everything else about the car is superb, but I now understand that the facelifted car WILL have a phone module that works and there is possibly no upgrade for the existing model. This was enough to make me realise I had bought the wrong car so I've sold it.
Now I realise that the car of my dreams was just that. I wanted to be a Porsche 911 owner and in my opinion Porsche GB are only interested in people like me BEFORE they have purchased the car. After that you're on your own.
I am leaving the Porsche Club GB as well. I enjoyed communication with you all and meeting up on the drive and dine Cotswold experience. I've just ordered a new Jaguar and have already been offered a visit to see the build line. Jaguar Customer Support have called me to discuss my queries, the Operations Director no less has talked to me about ownership and support and I'm already enjoying the experience! I don't chop and change readily, despite the impression I might give, and was intending to be a Porsche owner for the rest of my days. Jaguar (Ford or whoever) may be the answer. Mercedes also have an excellent customer support centre in MK and was close to buying another one, but the deal I've got on the Jaguar is stunning. Considering the depreciation though it needed to be. I'll keep in touch.
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