Has anyone experience of an issue with the headlamp perspex crazing. My 2 year old Boxster GTS shows a crazed area directly in line with the dip beam pattern on both headlamps. This has occured recently as it was serviced in May (early but before harder use in the Summer) by Porsche Bournemouth when this was definitley not evident. When I reported this a few weeks ago, Porsche Bournemouth escalated this to Porsche GB who claim that the damage is caused by heat (well it is in line with the energy from a HID light) but that an "outside influence" has affected the perspex which then allowed the heat from the light to cause the damage. I am typical of many owners in using the correct high quality products for cleaning and polishing and am clear that there has not been an "outside influence" .
Porsche GB have concluded that this is not covered by warranty. The headlamp perspex cannot be replaced on its own, instead the only option is to replace the whole units which is an eye watering £3.5k. Porsche GB offered to pay two thirds of the cost but as a "goodwill" gesture which suggests that it is viewed as a valid claim but one that Porsche won't accept as a valid warranty claim. Of course this still means I face a bill for over £1.1k to fix.
Porsche GB themselves suggested I contact the Motor Ombudsman to escalate this further but I have received some very mixed reports about the potential success of this route.
The other option is to live with issue (which does not affect the headlamp function) but look unsightly and may well impact the future resale value of the car.
I beleive I have been reasonable in my aproach but have a real issue with facing a four figure sum to fix a problem Porsche recognise is valid but are ducking the warranty by claiming the unprovable "outside influence". I would appreciate any insight others may have on this.
Porsche GB have concluded that this is not covered by warranty. The headlamp perspex cannot be replaced on its own, instead the only option is to replace the whole units which is an eye watering £3.5k. Porsche GB offered to pay two thirds of the cost but as a "goodwill" gesture which suggests that it is viewed as a valid claim but one that Porsche won't accept as a valid warranty claim. Of course this still means I face a bill for over £1.1k to fix.
Porsche GB themselves suggested I contact the Motor Ombudsman to escalate this further but I have received some very mixed reports about the potential success of this route.
The other option is to live with issue (which does not affect the headlamp function) but look unsightly and may well impact the future resale value of the car.
I beleive I have been reasonable in my aproach but have a real issue with facing a four figure sum to fix a problem Porsche recognise is valid but are ducking the warranty by claiming the unprovable "outside influence". I would appreciate any insight others may have on this.