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HELP! - URGENT LEGAL ADVICE APPRECIATED

M666LMJ

PCGB Member
Member
Desperately need some consumer legal advice, bit of a long story but involves the fitting of a sports exhaust 3 months ago and since then ongoing problems with the car. The supplier wants to walk away and has offered a full refund if we return the exhaust system, can we insist that he also puts the car back to the condition it was in prior to fitting the exhaust ie with a standard Porsche system that was in good working order.

It's a long story so if anyone can help please PM me if more details would help you to help us.

Thanks in desperation.

Mike & Lisa
 
Hi both. Sorry to hear about this - you have my empathy.

I'm no expert but have been on the receiving end of a very similar situation. One thing is certain, you have give the guy the chance to put things right with the sports exhaust. I'm guessing that you've probably already done this (maybe more than once?) and it hasn't worked out. Things have then deteriorated between you and the supplier, you used him in good faith as he was offering his services to you as a expert in this field (ie he's a mechanic and not a carpenter) etc....etc....etc. He's this.......you're that...etc...

Assuming that you have the old exhaust in tact, then yes, he should be able to put you back to where you started - but I doubt that the old exhaust is still around(?).

For what it's worth I would take his offer and try to calm any stormy waters ASAP - after all he's going to be the one working on you car. In my experience there's definitely nothing to be gained in trading blows or letting the trader know that you're on forums, etc. This just winds people up.

And whatever you do avoid going to any form of court over it. It's just not worth it. My wife and I did over what amounted to a job on a classic car that we own that my 5 year old nephew could have done a better job on. Even though the judge himself admitted that the work was poor we still ended up covering half the costs, going through a massive load of stress and then had to find another supplier to sort out all the cr*p that we'd been left with in the end.

The outcome was, loads of unnecessary stress and arguments, time off work and a vehicle that we never quite regarded in the same light again.

I wish I'd just swallowed my pride (and anger) in the first place and tried to negotiate more.
 
You may get good advice, in addition to what has been said above, if you post the same message on the Speed, Plod and the Law section of the General Gassing forum in Pistonheads.

Good luck with what is clearly a difficult situation
 
Thanks guys. Think this will probably end up in the box marked painful lessons learned [:(]

Mike
 
Sorry to read this Mike.

IME the fitting of aftermarket stuff can be a bit of a minefield (which you have clearly experienced first hand) - it is as much about the stuff as the firm that is fitting it.

For me, I would try and get an agreement to get it back to how it was if that's possible?

Good luck sir!

 
Sounds a real pain of a situation Mike, keep calm and keep talking to them.

Take the full refund, suggests its better if they remove the exhuast, as you dont want anyone to damage it......... they cant leave you without an exhaust....re-fit the old one? not there? need a replacement one - negotiate! you may end up sharing the costs, but they can probably buy at a discount.

Hope you get sorted out ok, when's your road trip planned?

Cheers, Tony
 

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