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Is Porsche a not trustable company?

M

MrPorsche87

New member
Hi! First of all i'd like to introduce myself [:)]

I am from Spain and a proud owner of a Porsche CarreraS (first version), you can see it on the photos.

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I am searching and trying to understand my problem all around the internet, that is how i came by this amazing forum. So because here i think i will be able to find people that understands and probably knows much more than me about this topic i will expose my situation.

This car was bought with the full carbon fiber interior setup, after two years this CF peeled off from the dashboard, when i complained to Porsche they just glued it in the Porsche Center, as i am not an expert in CF i just supposed it was ok... One year and a half later this CF peeled off again but in a more agressive way (you can see that on the attached video). When i complained back to Porsche they said: sorry but you are not under warranty anymore, so if you want to repair it please pay 7500€.

http://www.youtube.com/watch?v=gkq_TkENLfY

I found that amazing from a brand such as Porsche, and obviously considering the amount of money that car costed to me. After complaining a lot i still cannot find the way they can hear me and help me solve this problem. I would like to know if someone else in this forum had this problem and if they did how did they manage to solve it.

I know i am not from England but we are all Porsche enthusiats, or at least i was, so hopefully someone here will be able to help me to find out the way to solve this... That is a big ammount of money for a manufacure problem i cannot understand.

The heat is not a normal reason because this car is supposed to be driven everywere at anytime, not just in antartic weather were the sun does not damage the car... at least this is my thought. And this car has always been parked in a closed parking lot, never in the street, never.

Hopefully you can help me

Thanks for your patience!
 
Hola and welcome to the forum - nice photos of your car and a great pity the inside seems to be falling to bits looking at the video.

To my knowledge there have not been any reports of this kind of problem on this forum but maybe someone else has more information.

The question of Porsche warranty and extended warranty does, however, get discussed a great deal. I'm sure most members reading about your problem will agree that it should not happen after just 4 years (or less) and most probably on 99.9% of cars with carbon interior it does not. What, if anything, Porsche should do to fix the problem (for nothing) on a car that is out of warranty is another matter. Rightly or wrongly they draw the line at 2 years unless the owner takes out further warranty. (I'm assuming here that the same is available in Spain) After that period any problem with the car is either down to the owner to pay for or Porsche may offer some goodwill contribution. I think the same would be true of most car manufacturers once a car is out of warranty.

Has your local dealer taken photos of the interior and sent them back to Germany? (Or your video!)

In answer to your question I think Porsche can be trusted as much as any company can be trusted these days. I am sympathetic to your problem and I really wish I could point you in the direction where you can get a good outcome - good luck.
 
I'm not 100% sure they'd cover that under extended warranty- its classed as trim and its not usually covered.

Sure its disgraceful that the trim had failed, it looks cheap and tacky!! which is a shock for Porsche!
I'd suggest that it was possibly fitted wrongly/faulty adhesive at the start as I have never seen one like that before [:eek:]

Other option would be to look at a vehicle retrim centre if they can do anything with it..

garyw
 
Great pics (and the best colour combination too).

Really sorry that you have had these problems. If I were you (and this applies to the UK and may not to Spain) stand your ground. On the basis of UK law, once you have bought anything, there is a reasonable period for you to make a claim against the retailer ... that claim is that the goods as supplied are not of "merchantable quality". In which case the retailer has the option of repairing or replacing. In this case they've opted to repair and that repair also comes with an implied guarantee. So your case is NOT about the car being under warranty or not, it is about the quality of goods as originally supplied.

In the UK the limit is six years (that is set by the court rules - not by the expectation that goods will last six years). In other words, if you think that the goods were inherently faulty you can claim but you must do it within six years of purchase.

I would argue that the video shows a fault that can not be attributed to wear and tear.

Get a lawyer to write a letter. Don't, however, necessarily pursue the case. You'll be surprised what happens if you threaten them with an alarming legal bill.

Good luck.
 
Sorry to hear about your car and hope you get it sorted, but if you're after a gesture of goodwill from Porsche Spain or AG I would change your "How Porsche steal clients money?" YouTube title to something less damning. [;)]
 
That really is poor, looks like a stick on false carbon from an accessory shop. And how could it possibly be 7500euros to fix! Did you buy the car new or if not, did you buy it from an official Porsche dealer in Spain? I agree that if Porsche tried to fix it once they have acknowledged that there is a defect and I would certainly pursue this.

I've never had anything other than leather or plastic interiors so have no experience with CF but would not expect this to happen.

 
Thanks for all your replies, i keep trying to make them understand this is a manufacture fault due to the impossibility of breaking it by myself i mean... i understand when there is an engine problem is very difficult to make it consider as a manufacture fault but considering this special situation i hope they will be smart enought to replace it. I have been into complains for the las six months but they just keep saying no.

Good idea about the letter lawsuit maybe i'll consider doing so, and also thanks to make me see that the name of the video is still to aggressive, so i also changed it to a better name.

If you have some known situation as mine just inform me please.

 
If they are saying it is due to the heat, ask them to give it to you in righting on their headed note paper signed by the service manager.

Then write to Porsche AG in Germany asking then if they have a problem with the finish of the carbon on their cars.

At all times try to be as polite as you can with them, a letter going round saying that Porsche finish is not of a high standard is not going to be good for Porsche AG.

By them carrying out a repair once works in your favor "" admitting there is a problem, which they have tried to rectify.

Good luck.
 
Try this website for advice. I think I recall something similar about carbon fibre fittings not lasting. Do a search and see what comes up.

http://www.planet-9.com/

 
Thanks for all your help, as i have seen all around the network it looks like a common problem around the 996 and 997 models with the carbon fiber option, places which are hot this happens... this sounds very impressive, you are only allowed to have Carbon Fiber interiors in a Porsche if you live in the artic [&:][&:]

Pretty amazing...
 
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