I can see you are very cross at what appears to be very poor customer service. The thing is though, what you have written would be libellous unles you have concrete evidence that will stand up in court. THe very best I think you could prove would be incompetence and lack of product knowledge, especially if they close ranks and deny you ever questioned the tint. Do you know for certain. and can you prove, that their part number did not indicate a tinted screen and they fitted it anyway, or could they just be mistaken in their belief that they were supplying the right part based on supplier information.
Don't get me wrong I think it is appalling that you do not have the matching screen, I would urge you to be cautious of what you accuse a leading screen replacement company of. I rather think you might run in to a brickwall, but as your insurance company will be paying for this I assume, contact them and tell them that the repair has not been carried out to your satisfaction vis-a-vie the correct tint and see what they can do. Your company will have many customers who at one time or another would require a replacement screen, so they might be able to get something done based on the belief that, that particular company was not to be recommended to its patrons as a first choice, and would be a pity if through the actions of one poorly performing (in my opinion) centre they would lose first choice status.
I just hope you dont get another stone through your window so soon after having this one done. That would be a niggle trying to negotiate a tined screen for the obviously untinted one.
You might also try another franchise, there are many, and try to get one of them to confirm that it is not a tinted screen, and go from there. I wish you luck
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