Order Cancellation Help
- Thread starter Guest
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Guest
New member
You should have the spec sheet governing what you ordered and so on from Porsche when you placed your order. Its all on the back, and once you get past the legal stuff it tells you fairly clearly what you can expect back. From memory I think you could get your deposit back until it started to be built.
Read the back!
Read the back!
Helen Goff
No.1 Poster
unless your car is already being built (and even then if you make their lives hell...i've done it) you can get your full deposit refunded.
or they are happy to roll it over to a diffrent order..
or they are happy to roll it over to a diffrent order..
Guest
New member
Thanks guys. It does state on the back that you can get deposit back before you get a production date. Thereafter no refund. So I guess, in theory it should be pain free.
But you know what they can be like...
No roll over option as new model probably won't be around until next year.
But you know what they can be like...
No roll over option as new model probably won't be around until next year.
Guest
New member
Well needless to say the OPC and in particular the Sales person was unhappy which is understandable, but these things happen. I was nonetheless suprised and disappointed how unprofessional she acted.
Starting out by saying that there was no refund, which ended up by the end of the conversation being no refund until car is sold and an abrupt end to the call. So at the very end of last week no idea of build/ production date... would get back to me. All of a sudden this morning when I cancel the car will be ready in two weeks. Considering the roll bar in exterior colour was only added early last week, thats phenominal turnaround!!
So now its with administration, so not sure where to go from here, was hoping to avoid the legal route... but they are pushing me to that, which is not nice at all :-(
Starting out by saying that there was no refund, which ended up by the end of the conversation being no refund until car is sold and an abrupt end to the call. So at the very end of last week no idea of build/ production date... would get back to me. All of a sudden this morning when I cancel the car will be ready in two weeks. Considering the roll bar in exterior colour was only added early last week, thats phenominal turnaround!!
So now its with administration, so not sure where to go from here, was hoping to avoid the legal route... but they are pushing me to that, which is not nice at all :-(
lee fulford
New member
They will have to demonstrate a loss before they can determine what you get back from your initial deposit.. In other words if you signed an order against an OTR price of £42310 (for example) and they eventually sold the car a month later for £41000 they have a right to withold/come after you for £1310 plus costs such as storage, interest etc.
juliany27
New member
You really must look most carefully at your contract. The terms have to be fair, not oppressive and reasonable unless you were purchasing in the name of a business in which case slightly different laws apply.
If the OPC can show no loss - i.e.are able to sell the car without any loss to them, then they are in a difficult position if they want to retain any deposit paid by you and they must do their best to mitigate their [potential] loss - and I am aware that a Boxster which is available at sghort notice is relatively easy to sell.
Check the documents carefully - it may well pay dividends.
If the OPC can show no loss - i.e.are able to sell the car without any loss to them, then they are in a difficult position if they want to retain any deposit paid by you and they must do their best to mitigate their [potential] loss - and I am aware that a Boxster which is available at sghort notice is relatively easy to sell.
Check the documents carefully - it may well pay dividends.
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Guest
New member
The Contract is pretty clear.
You pay primary deposit when you sign order form, up to 10%. You then get production date and you pay secondarly deposit again this must be up to the 10%. I imagine the second bit does not normally happen, as they they ask for full deposit up front but don't make this clear; at least not in my case.
Anyhow when you get production date, the deposit is "non refundable" and I guess this is where the proving loss comes into it etc. i.e. you probably get it back when they sell.
I paid initial 10% but never to this day got a Production date. So it should be straight forward in a legal sense, but they could just be a ball ache for the sake of it and drag it out until it sells, which of course it will. But I will be major disappointed if they choose that route as it means I will never deal with the Dealership again, plain and simple. and name and shame of course will follow !
In terms of capital for the next car, it would be madness to leave my money with them earning their interest.
I will wait and see when the administration come back to me in the next few days. Stay tuned.....
You pay primary deposit when you sign order form, up to 10%. You then get production date and you pay secondarly deposit again this must be up to the 10%. I imagine the second bit does not normally happen, as they they ask for full deposit up front but don't make this clear; at least not in my case.
Anyhow when you get production date, the deposit is "non refundable" and I guess this is where the proving loss comes into it etc. i.e. you probably get it back when they sell.
I paid initial 10% but never to this day got a Production date. So it should be straight forward in a legal sense, but they could just be a ball ache for the sake of it and drag it out until it sells, which of course it will. But I will be major disappointed if they choose that route as it means I will never deal with the Dealership again, plain and simple. and name and shame of course will follow !
In terms of capital for the next car, it would be madness to leave my money with them earning their interest.
I will wait and see when the administration come back to me in the next few days. Stay tuned.....
Dapster
New member
When I had my 987 on order last year, the OPC (Colchester) said that once the spec had been finalised and the car was in build, I would be able to get my deposit back if I chose to cancel the order if they sold the car to another customer at list price. This would mean them phoning around and passing the order onto another customer on the list, or having the car delivered and a punter walking in off the street and buying the car - whenever that may be. I never needed to question the term of this (unofficial) agreement but as I have been a good customer for a few years I didn't believe that they were going to completely shaft me.
Beware though. If your car was offered to someone else, they would sweeten the deal to the buyer by offerring them a better part exchange to the value of most of your deposit and then claim that there is little if anything to offer you back.
Although once you pick the spec the car is your obligation, the OPC can not tell you that there is a waiting list as long as your arm and then not enter into some kind of negotiation if you choose to cancel an order of one of the most in demand cars on the market!
Beware though. If your car was offered to someone else, they would sweeten the deal to the buyer by offerring them a better part exchange to the value of most of your deposit and then claim that there is little if anything to offer you back.
Although once you pick the spec the car is your obligation, the OPC can not tell you that there is a waiting list as long as your arm and then not enter into some kind of negotiation if you choose to cancel an order of one of the most in demand cars on the market!
But not as mad as loosing 5 grand......
Guest
New member
Well as it stands they are in breach of contract if they choose not to refund.
Failing that if they choose the sale before refund route, while they can offer discounts etc. to customers, from a legal perspective that is unreasonable and totally in their interest. They would most likely need to allow reasonable amount of time to incur loss.
But jury is out, depends how awkward they want to be ... ball in their court at this point..... unfortuneately. Holding of engaging the lawyer just yet.
Failing that if they choose the sale before refund route, while they can offer discounts etc. to customers, from a legal perspective that is unreasonable and totally in their interest. They would most likely need to allow reasonable amount of time to incur loss.
But jury is out, depends how awkward they want to be ... ball in their court at this point..... unfortuneately. Holding of engaging the lawyer just yet.
Black80XSA
New member
I can't understand paying 10% up front - the deposit for Boxsters is £2k, £3k for Caymans and £5k for 911s. You only pay 10% when the spec if finalised and the cut-off date for spec change is reached. they very rarely give a production date, just that it'll be 'in production' after the spec cut off date.
Any deposit up to the point of finalising spec is fully refundable, butyou need to push them as thy effectively have lost sale on their hands (albeit a spec chnageable one at this stage). Once spec is finalised it becomes more difficult and the scenarios above come into play, ie provided no loss to the delaership etc
Any deposit up to the point of finalising spec is fully refundable, butyou need to push them as thy effectively have lost sale on their hands (albeit a spec chnageable one at this stage). Once spec is finalised it becomes more difficult and the scenarios above come into play, ie provided no loss to the delaership etc
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