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James Wylie

James Wylie

New member
I am new to both the club and to owning a Boxster which I have owned for about 3 months. When I bought the car it wasn't fitted with a wind deflector as the dealer was waiting for the fixing kit from the Porsche dealer...I am still waiting.
I contacted Porsche Customer Service myself to be told they are out of stock because of a Quality/Supplier issue...my question is will the service I get from Porsche always be as...unsatisfactory?
 
It's a pity that the people in the business don't take steps to update Porsche's ordering systems to alert the customer if it is expected to take more than, say, 2 weeks to fulfil a parts order.

You shouldn't need to chase the matter. That's poor these days.

Maybe Porsche AG should take lessons in logistics from Amazon.

D
 
This might not help you, certainly doesn't answer your broader question, but following a lead from this forum I bought a different wind deflector. Doesn't need riveting, it arrived quickly and it seems, ahem, to deflect the wind. YMMV but here's a link

http://www.ebay.co.uk/itm/PORSCHE-BOXSTER-WIND-DEFLECTOR-CLEAR-PERSPEX-NEW-/250524030184?pt=UK_CarsParts_Vehicles_CarParts_SM&hash=item3a546554e8

All the best, Garry
 
Well I received some feedback from Porsche customer service, they said the would be able to give me some feedback by the end of September...not the parts...just some feedback!!

I think I will be following up Garry's information...
 
I have just heard from Porsche that the issue with fixing kits for its wind deflectors will not be resolved until 2013 at the earliest!!! What excellent customer service...[:mad:]
 
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