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I've decided to post this to share my experience so far of purchasing a new Boxster from Porsche.
Firstly I bought the car in April and there have been numerous issues that haven't been resolved - first from the OPC and second from Porsche GB.
The car so far has had:
1. Tyre pressures far to high on delivery
2. Two paint flaws
3. A roof part broken - had to show mechanic where it came from as he said not part of the car - bull.
4. A replaced airbag to cure a rattle - not worked very well.
5. Roof rattles (in to the dealer but not fixed)
6. An air vent broken and replaced
7. Floor mats ruined and then had to be replaced by a mechanic who didnt put any protective mats on the floor
8. Rusty rear suspension bolts
9. Scratches on the rear wings and doors after being washed by the OPC - they were not there before. Was told to "prove it"
10. Was told the car wouldnt need oil until it's first service - bull, it's used 1l in 2500 miles.
The car has been in to the dealer 2 times. Rattles still exist.
I was told to go to the bodyshop which is miles away to get the paint looked at. I did not think that was appropriate as it would take too much of my time (work a lot). When car went in for second time and paint wasn't looked at. Currently been told to send photos to bodyshop or take it in.
Called Porsche to say all above was not acceptable. That was on 6th May. Guy asked me to email him with all issues so I did. He promised to get back to me on the following Monday. He didn't. Called him - said he was sill looking through emails - 4 days later. Emailed him 1 week later asking for reply that day to tell me state of play. Didn't respond at alll. Called his colleague 5 days later - email back to say still looking through emails - just under 2 weeks on from my original complaint. Told "will come back to you tomorrow without fail". Didnt come back to me.
Called Porscge GB guy's boss. Assurred terrible service wont happen again. Told "will get back to you tomorrow after I've spoken to dealer principle". Didn't hear back and that was Tuesday.
I will not name the OPC or Porsche GB dept as I don't think that is appropriate but
So what do I do now, who do I go to? Got 2 paint flaws and roof rattles are getting worse!!!?
This is the worst customer service experience ever!!
Firstly I bought the car in April and there have been numerous issues that haven't been resolved - first from the OPC and second from Porsche GB.
The car so far has had:
1. Tyre pressures far to high on delivery
2. Two paint flaws
3. A roof part broken - had to show mechanic where it came from as he said not part of the car - bull.
4. A replaced airbag to cure a rattle - not worked very well.
5. Roof rattles (in to the dealer but not fixed)
6. An air vent broken and replaced
7. Floor mats ruined and then had to be replaced by a mechanic who didnt put any protective mats on the floor
8. Rusty rear suspension bolts
9. Scratches on the rear wings and doors after being washed by the OPC - they were not there before. Was told to "prove it"
10. Was told the car wouldnt need oil until it's first service - bull, it's used 1l in 2500 miles.
The car has been in to the dealer 2 times. Rattles still exist.
I was told to go to the bodyshop which is miles away to get the paint looked at. I did not think that was appropriate as it would take too much of my time (work a lot). When car went in for second time and paint wasn't looked at. Currently been told to send photos to bodyshop or take it in.
Called Porsche to say all above was not acceptable. That was on 6th May. Guy asked me to email him with all issues so I did. He promised to get back to me on the following Monday. He didn't. Called him - said he was sill looking through emails - 4 days later. Emailed him 1 week later asking for reply that day to tell me state of play. Didn't respond at alll. Called his colleague 5 days later - email back to say still looking through emails - just under 2 weeks on from my original complaint. Told "will come back to you tomorrow without fail". Didnt come back to me.
Called Porscge GB guy's boss. Assurred terrible service wont happen again. Told "will get back to you tomorrow after I've spoken to dealer principle". Didn't hear back and that was Tuesday.
I will not name the OPC or Porsche GB dept as I don't think that is appropriate but
So what do I do now, who do I go to? Got 2 paint flaws and roof rattles are getting worse!!!?
This is the worst customer service experience ever!!
