Yesterday I received through the post what appear to be changes to the terms and conditions to Porsche Assistance that I purchased in March 2014.
Having quickly read the document I sent the following mail to Porsche Assistance. May be a storm in a tea cup time but not harm in giving Teddy a bit of air time.[
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" Begin
Dear Sir
At the beginning of April I received my Porsche Assistance Policy Booklet for my new car REG NO. REDACTED which provides breakdown cover until 2017 (3 years). The letter dated 2 April 2014 accompanying the Policy Booklet came from The Porsche Customer Assistance Centre Manager at Porsche Assistance in Bristol.
In the Policy Booklet it says "Benefits and services are provided by RAC Motoring Services".
In the Terms and Conditions towards the back of the Policy Booklet it says "This Policy is a contract between Us and You". You is defined elsewhere as "....the person named on the Porsche Assistance membership card....".
Us is defined as RAC Motoring Services.
This morning I received through the post a letter dated 15 April 2014 from Customer Experience Manager at Porsche Cars Great Britain Limited in Reading. This letter is headed Porsche Assistance-Change in Supplier and Service Improvements and contained a booklet entitled Porsche Assistance Service Description.
The letter says inter alia "Please therefore find enclosed the revised booklet of your Terms and Conditions..."
The period of entitlement set out in the letter is from 1 May 2014 through 03 March 2016.
The expression Terms and Conditions is not used in the Service Description booklet but definitions section on pages 6&7 has defined Us and You differently to my original Policy Booklet.
I have not been able to find any reference in the Service Description booklet to it being a contract.
On the basis of the information I have it is not easy to understand what changes You have made to the Porsche Assistance that I purchased in early March 2014.
Would you please explain in detail what has changed and the original terms on which you have relied to make those changes.
Yours sincerely
...end."
Having quickly read the document I sent the following mail to Porsche Assistance. May be a storm in a tea cup time but not harm in giving Teddy a bit of air time.[
" Begin
Dear Sir
At the beginning of April I received my Porsche Assistance Policy Booklet for my new car REG NO. REDACTED which provides breakdown cover until 2017 (3 years). The letter dated 2 April 2014 accompanying the Policy Booklet came from The Porsche Customer Assistance Centre Manager at Porsche Assistance in Bristol.
In the Policy Booklet it says "Benefits and services are provided by RAC Motoring Services".
In the Terms and Conditions towards the back of the Policy Booklet it says "This Policy is a contract between Us and You". You is defined elsewhere as "....the person named on the Porsche Assistance membership card....".
Us is defined as RAC Motoring Services.
This morning I received through the post a letter dated 15 April 2014 from Customer Experience Manager at Porsche Cars Great Britain Limited in Reading. This letter is headed Porsche Assistance-Change in Supplier and Service Improvements and contained a booklet entitled Porsche Assistance Service Description.
The letter says inter alia "Please therefore find enclosed the revised booklet of your Terms and Conditions..."
The period of entitlement set out in the letter is from 1 May 2014 through 03 March 2016.
The expression Terms and Conditions is not used in the Service Description booklet but definitions section on pages 6&7 has defined Us and You differently to my original Policy Booklet.
I have not been able to find any reference in the Service Description booklet to it being a contract.
On the basis of the information I have it is not easy to understand what changes You have made to the Porsche Assistance that I purchased in early March 2014.
Would you please explain in detail what has changed and the original terms on which you have relied to make those changes.
Yours sincerely
...end."