Porsche warranty shocker part II

[Diesel130]

As a follow on to earlier discussion about the 'new' warranty, I just got the policy booklet from my OPC, to read through before renewal in Jan ... and there's a significant exclusion in it which I don't think has been spelled out beforehand (apologies if it has been mentioned before, but I was on holiday when this news broke).

Under "What is not covered" ..

2. A claim made under Your Policy for the repair or replacement of a defective system or component shall be invalid if:

a) ... stuff about improper use
b) ... stuff about being maintained in a way other than manufacturer's standards
c) Service, repair or maintenance has previously been performed on the Vehicle by You or by a third party who is not an Authorised Porsche Centre / Authorised Porsche Service Centre.
d) ... stuff about genuine parts not being fitted
e) ... stuff about modifications
f) ... stuff about not following service intervals.
g) ... stuff about external effects
h) ... stuff about not reporting defect immediately
i) ... stuff about not carying out recalls
j) ... stuff about tampering with components.

On page 10, there a bit that sort of contradicts this exclusion that says that if it has been maintained outside the OPC network, you need to have a major service done first. But, that withstanding, it appears that if you do go down the new OPC warranty route, if you or an indi service, repair or maintain the car, then any warranty claim can be invalid !

 

[Rodney Naghar]

Good post Martin,

That's really going to help values of older cars isn't it.[]

 

[944s2]

The more this goes on the more you relalise that unless people check carefully before they buy the warranty a lot of folk are going to have claims rejected because a previous owner took car out of OPC network for a repair!

And I wonder how many OPC's will know/tell when 111 point check is done if that is the case

I can just here the comment "sorry cannot repair/replace this under warranty as you changed your own pads between services" and that invalidates the warranty!

 

[davidcross]

ok, I have major service booked for next month. Under the old warranty can I get repairs done by Indi and still be covered???

 

[Rodney Naghar]

ORIGINAL: davidcross

ok, I have major service booked for next month. Under the old warranty can I get repairs done by Indi and still be covered???

Yes, as long as they use Porsche approved parts.

I understand the new warranty means that if they find you've carried out any work to the car yourself/indi etc then the warranty is void.However, in practice I doubt they will be so stringent. I had aftermarket HIDs and exhaust fitted on my previous car, not only did they turn a blind eye to the mods when I put the car in for warranty work to tbe done, but they actually adjusted my HIDs FOC (which I didn't ask them to do).

It's a bit of no-mans land and a gamble as to which OPC will be stringent or not though.

 

[davidcross]

so just to clarify, the warranty I took out 3 months ago will permit me to use autostrasse providing they use Porsche approved parts????

 

[Rodney Naghar]

ORIGINAL: davidcross

so just to clarify, the warranty I took out 3 months ago will permit me to use autostrasse providing they use Porsche approved parts????

Yes, under the terms of the old warranty you don't need to have the car serviced by an OPC as long as they used Porsche Approved parts, and was carried out according to the service schedule in the handbook (although there is some leeway with the exact timing depending on your OPC)

 

[davidcross]

Very very helpfull many thanks for clearing that up for me. I'm gonna go ahead and let opc carry out major service but get autostrasse to do any repair works. I hadn't realised that the terms of the new warranty were so stringent as well as the price now be outrageous. I won't be bothering with the Porsche warranty next year thats for sure

 

[Diesel130]

Rodney's probably right in that (with the new warranty) they _probably_ won't be that fussy ... but I don't think I'm going to take out a warranty with that exclusion written into it. Legally it appears they would be entitled to void the warranty if you do anything to your car in ways of service, repair or maintenance. Also, begs the question of whether topping up oil or the radiator is 'maintenance'.

 

[davidcross]

well given i own a 997 and servicing intervals arent ever year ill be inclined to stick to main agent servicing but they will be aware that subsequent work will be carried out by autostrasse. My thinking is that they may be more inclined that way to give me an honest apprasial of my car.

 

[Vron]

So me having official Porsche parts disks and pads at 911 Sport last November has excluded me from renewing my warranty in May 09 with Porsche. So, as well as hiking up the price by nearly 50% they are now excluding probably the majority of people with older cars who want the warranty but have been careful and sensible about where they have had certain works done. I might cancel my annual service on the 31st at OPC and get it done at an indy now.

 

[Vron]

Just phoned the local OPC and he is telling me that the new warranty exclusion only applies if your car has not got full OPC service history. I don't believe him and have read out the terms listed above. He is going to ring me back. I will not renew unless OPC put in writing to me that the car will be covered with a full warranty as per the "old" warranty conditions. A quick check around shows the annual maintenance at OPC is £127 and £100 at a specialist (further to travel) so I will leave it with them on 31st.

 

[davidcross]

well porsche are gonna find that people may have their cars serviced my opc"s but repairs will be done at indis and people take out a tesco warranty and seperate breakdown cover and save £900. i dont really see its anymore difficult than that now

 

[spyderman]

Someone (with a 996 I think) on boxa.net got £200 off their warranty renewal yesterday. Their dealer says they're getting a lot of stick from customers regarding the changes and price hike. I would therefore encourage everyone to haggle and make their feelings known to their OPCs if they are going to renew. Just remember that these changes have been forced onto the UK OPC network by Porsche AG, so don't blame them!

 

[Diesel130]

Vron, I have the new warranty policy booklet in front of me. There is some legal inconsistency in what is written in that document. In addition to the exclusions I listed in my first posting, on page 10 - "how to renew your policy" it states "If your vehicle does not have a full Porsche Service History, a major maintenance is required prior to the Vehicle Inspection".

But, there is nothing that then says the exclusion 2(c) becomes null and void.

Hence, my reading of the policy is that they _will_ allow you to take out the new warranty if it has not been maintained by OPC, provided you get a major service done, but then you must only use OPC from then on, otherwise any claim would be invalid.

So, unless you get it in writing that exclusion 2(c) on page 6 is voided, you better stick with all repairs, maintenance and servicing at an OPC, otherwise your warranty is worthless.

 

[davidcross]

HAHAHA..TAlk about being had by the short and curlies!!!!!!! Now, where did i put that number for Tesco warranty

 

[Vron]

I think your'e too late for the Tesco warranty from what I have read.

 

[davidcross]

really??? my warrantly doesnt actually run out till next june but i have major service next month. whats the latest with the teasco one then?

 

[Diesel130]

tesco excluded 911 about 3 weeks ago !

 

[davidcross]

Oh perfect!!!!