Porsches 10yr Body Warranty, its a joke

[neilnitro]

I have a year 2000 Boxster, which has spent its life under the main dealer and extended main dealer warrantys. Basically it hasn't wanted for anything. Its had all its stamps and checks carried out to the bodywork. So I was horrified to find rust blistering around the door catch. As my car was going into the mian dealer for its major service I asked them to look at it and file a claim. The paint hasn't broken and its clearly rusting from inside out. I also found an article in 911 & Porsche World, December 2002. which shows that their had been problems with this area and that they had changed to a soft gasket between the body and catch.The problem was noted as being prone to cars between 1998 and 2001 at random. The author Peter Morgan had had the paintwork restored under a claim agaianst Porsche's Long-Life Warranty. as my car still has a year of the warranty to run, i didn't see a problem. But i was wrong, customer services at reading have rejected the claim and say its not covered, despite their being a known problem and never getting the dealer to fit softs gaskets when it next had a service.I've asked for the reasons why in writing, basically the chap called Richard reckons anything that comes into contatc with the body ain't covered. Even though its Porsches materials and fitments. I wouldn't expect to find rust in any car , let alone a Porsche and can't understand why the claim is rejected. Does anybody else have any experience or advice, I don't intend to let this matter go lighlty, but am not sure where I can go from here, but basically it dosn't seem like the warranty that Porsche has on its body is worth the paper its written on, and theirs seem no purpose to getting the main dealer to look after the car and collect body stamp checks each year. :angry2:
whats the thoughts?

 

[Rodney Naghar]

This is a well known, and not uncommon fault, and to my knowledge no-one has made a successful claim on it.
Peter Morgan was a lucky chap, although they may have helped him out knowing he is a journo with some clout in Porsche circles.

 

[Geoff_Fields]

It's a pity that our club doesn't seem to have as much clout!
The fact is it was poor design, which was remedied on later cars, followed up with no customer service.

 

[Glyn]

Once again Reading say no.
This is typical of them, I purchased a car that had been maintained by them for years, Indeed just prior to taking delivery they serviced it- long story short- A drive shaft CV boot was ripped - they hadnt spotted it (car was still under extended warranty) despite the fact they had signed the service record to indicate checks has been done they hadnt in fact done it - they said it was just an oil and filter change and their mechanic had simply ticked the wrong box - I got nowhere with them.

Took the car to Porsche Nottingham - they replaced the whole drive shaft under the warranty.

Take it somewhere else

 

[anthonyvickery]

I suggest that you contact 'Honest John' at the Telegraph who will recommend that you simply take them to the small claims court where you will win!

 

[phlize]

ORIGINAL: anthonyvickery

I suggest that you contact 'Honest John' at the Telegraph who will recommend that you simply take them to the small claims court where you will win!

I'd agree but you#d need to check if you should take Porsche GB or the dealer to court - HJ will advise, I often get a reply from him within a couple of hours - don't know how he does it!!!
The small claims route is very effective - I've only used it once - Trainline, the ticket people are hopeless, wouldn't do a refund for unused tickets when the train was cancelled, but the fools just ignored it and in the end the bailiffs had to go in to recover £hundreds - just for a £50 ticket!!! The outlay is just £30 which you get back if you win. All done on-line too - easypeasy.

 

[cayman]

The trouble with the small claims court is you have to know how much to sue for. That means getting it quote and then sueing them and waiting or paying up for the repair and then sueing. Almost forced to use Porsche approved bodyshop I expect.
Why not forget customer services start with the boss at Porsche GB in writing and see where that goes. You need their denial of liability, a quote from the body shop then sure them online with a copy to Topgear and every daily paper.
Its all a pain but very satisfying if they pay up.