ORIGINAL: Mikey
Hahahahaha,
Sorry, hysterical laughter there.
Direct line asked me for proof of immobiliser, so I went to the Silverstone OPC (very nice people there) and they verified the thing and wrote me a letter (for free) saying it was all pukka Thatcham cat 2 etc. I sent the letter to Direct Line, who said it wasn't on their list so push off sonny.
Anyway, I moaned (in writing), and they investigated and also checked with Thatcham themselves, and yesterday I got a nice letter from them saying sorry, we screwed up, you are right it is Cat 2.
So I'm happy now, but slightly frazzled as it took about 6 weeks of being told 'no' - even by an Indy who you might have thought would know. I hope you fare better.