So-called approved repairers?

[Guest]

997 Turbo- Best car in the world - FACT
Anyone else been subjected to the trauma of a body work & mechanical repair by Elite repairers in Northampton?
They are supposed to be Porsche approved!! Avoid big time!
They managed to turn a simple front impact repair into a nightmare.
They quoted 4 weeks then took 14 weeks. When the vehicle came back to me it had to go back again to be put right!
Returned to me with mechanical faults, dangerous tyres & a well dodgy paint job!
No communication, no customer courtesy, no continuity, NO IDEA!!
Porsche GB appear to not care, sympathetic words - Havn't done a thing!!
Interested to hear from people with similar experiences - I'm sure there will be many!

 

[waltong]

Steve.

If they are a Porsche Approved repairer I'm sure there must be a specific compalint procedure that both Porsche GB and the garage should have agreed. I always find a solicitors letter speeds thing up and gets your complaint up a level at Porsche too!

 

[911addict]

Well done on posting your bad experience. It warns other potential clients in advance, so they avoid bad service or the supplier takes notice and makes some positive changes.

 

[Chris_911]

Hopefully you are keeping your insurer informed & involved?

 

[Guest]

Hi mate,
Thx for the comments! If Porsche GB don't do anything & accept responsibility I will issue an action against Elite & Porsche GB.
I have someone very senior at Porsche on the hook & Silverstone are "suggesting" that they will no longer use Elite.
I'm not convinced.
Cheers mate

 

[Guest]

Hi mate,
My insurer NFU are monitoring the invoice from Elite - Mysteriously this has not been forwarded for payment yet?
They are puzzled as normally there invoice would be on the fax as soon as you collect the vehicle.
£ 26 k for panel repairs - do me a favour! It gets better £ 52k for prestige vehicle hire!
The third party insurer, Elephant have been advised that the repair invoice is ludicrous & the hire car charges should for the most part be met by Elite!
Thx for your comments,
Steve B

 

[911addict]

Steve, what car did they give you for that price!!

 

[Guest]

Hi mate, given that the repair was to take 3 weeks they managed to get me another 997 turbo.
The thing had been badly treated & subsequently broke down. They got me an Aston DB9 - Crap!
Then they got me into an XKR, nice but not good enuff!
Finally the Turbo came back & broke down again.
In an attempt to calm me down they got me into an 07 plate Bentley Continental Cab- GTC
Never imagined that Elite would take so long mate.....