Finished work this afternoon, got in the car and set off. Car felt different and not qiute right. It felt like it wanted to stall when in traffic but once picked up speed it was fine. 1st and 2nd gear felt like it was ready to stall constantly and the normal roar of the engine sounded like it wanted to cut out. Got home, turned engine off for a while and then statred her up again and it was the same. Seemed to lack power in setting off. Rang my local dealer, East London, who told me to pop in tomorrow morning. Never had this before with any car so a bit concerned. Any ideas? Only had the car 3 weeks!!
Something wrong in first gear and setting off.....
- Thread starter circleace
- Start date
garyw
Moderator
Could be a few thongs like pointed out,maybe even a slight coil pack failure(its getting cold) and the management system has picked it up and held back the power...
Hey.. could even be traction control holding back a heavy right foot [
]
Either way, I'd go to the OPC.. you don't luck to be having much luck at the moment with the car..!
garyw
Hey.. could even be traction control holding back a heavy right foot [
]Either way, I'd go to the OPC.. you don't luck to be having much luck at the moment with the car..!
garyw
Jimberland
New member
I have to agree with gary sound like a coil pack problem.
if it is don't worry it will be covered by warranty.
if it is don't worry it will be covered by warranty.
Just got back from East London Porsche. New Clutch needed after they test drove the car. Rang up Colchester and they stated not under warrenty! Told them if they do not authorise East London to change then they can have the car back. After much discussion, left car there and new clutch will be put in at no cost to me. Very upset and annoyed, but hopefully once get car back next week, should be fine. These things should not be happening when you buy from OPC.
garyw
Moderator
Ah! diagnosis by the parts bin....[&:]
Considering that you have only had the car from an OPC for the short while, I'd guess the 111point check should have spotted something like the clutch...
I can understand why the selling OPC would not give the go ahead straight away to be fair, I'm sure they would of rather had a look at it and got the warranty work themselves... I'm surprised it was the clutch to be fair... and that you didn't notice it slipping??
garyw
Considering that you have only had the car from an OPC for the short while, I'd guess the 111point check should have spotted something like the clutch...
I can understand why the selling OPC would not give the go ahead straight away to be fair, I'm sure they would of rather had a look at it and got the warranty work themselves... I'm surprised it was the clutch to be fair... and that you didn't notice it slipping??
garyw
Noticed clutch was stiff and advised Colchester within the first week. Took it to East London as they are only 5 minutes away and part of the same group ( Colchester, East London and Cambridge ). As for the 111 point check, I have asked for this from the first day and still not received. Also, as previous mentioned on a separate thread, got the previous Invoice for its 40000 mile service and it stated Clutch heavy, needs replacing. Colchester should have put a new Clutch on prior to selling the car in my opinion. I have also asked East London to check the coil pack as advised previously. I am of the opinion that if you pay main dealer prices, you should get main dealer back up so Colchester in my opinion have gone down a peg in my rating. All I want is my car to be in the condition it should be as a Porsche Approved Car.
Mate
Sounds like your having a torrid time, sorry to hear that. Colchester are normally very good but it looks like they have let you down badly here.
It seems that you have a list of things that don't seem right. When he clutch/coil packs issue is sorted it might be worth arranging with Colchester to drive up there one day and getting them to look at the outstanding issues in one hit, it will also be harder for them to refuse to give you the original 111 point check if you are there is person.
If it was me, I'd be inclined to sit on them and if they can't produce the check - I'd make them do it again and give it to me and give a written statement that they have rectified any bits they are required too. They probably won't give the written statement but I'd then drop them a letter stating this - if further problems occur that clearly should sit under warranty I'd hand them the car back and send the letter to Reading and GMBH. It would have to be a clear warranty issue though, not one in a grey area.
They are good guys up there but they would probably, as Gary said, like to have had a look at the car themselves and are probably spending more effort discussing it with East London than sorting your problem. If I were a betting man, I'd suggest that the check or fixing of the problems fell between the 2 OPC's and in the background they are debating who should have fixed it in the first place. Meanwhile, you, the customer feel let down.
The key to recovering your confidence / resolving your issues is to give the guys you bought it from is to give them a chance to put it right and/or make it up to you.
Sounds like your having a torrid time, sorry to hear that. Colchester are normally very good but it looks like they have let you down badly here.
It seems that you have a list of things that don't seem right. When he clutch/coil packs issue is sorted it might be worth arranging with Colchester to drive up there one day and getting them to look at the outstanding issues in one hit, it will also be harder for them to refuse to give you the original 111 point check if you are there is person.
If it was me, I'd be inclined to sit on them and if they can't produce the check - I'd make them do it again and give it to me and give a written statement that they have rectified any bits they are required too. They probably won't give the written statement but I'd then drop them a letter stating this - if further problems occur that clearly should sit under warranty I'd hand them the car back and send the letter to Reading and GMBH. It would have to be a clear warranty issue though, not one in a grey area.
They are good guys up there but they would probably, as Gary said, like to have had a look at the car themselves and are probably spending more effort discussing it with East London than sorting your problem. If I were a betting man, I'd suggest that the check or fixing of the problems fell between the 2 OPC's and in the background they are debating who should have fixed it in the first place. Meanwhile, you, the customer feel let down.
The key to recovering your confidence / resolving your issues is to give the guys you bought it from is to give them a chance to put it right and/or make it up to you.
Valid Points and all taken on board. The only issue is that I have rang them twice saying the car does not feel right and not once did they say we will sort it. I am not mechanically minded and decided to take the car nearer as did not want the car to get worse. Not nice when they tell me whilst at another dealership ' CLUTCH NOT UNDER WARRANTY' when it shows clearly on service history invoices clutch is an issue. You buy Approved, get the checks and then find out needs a clutch!! They should have put it right.
I will speak to them once I get the car back to build some confidence again but right now I think they are out of order.
I will speak to them once I get the car back to build some confidence again but right now I think they are out of order.
Absolutely right - you are the customer and they have let you down. All I was suggesting was some thoughts of how to make it their problem to fix, so they do right by you.
But to do it in such a way that they feel there is something to be gained by doing so - it makes it more likely they'll do what you want/need. Often a firm will try harder for a customer if they feel that they can recover the situation than if they feel that they have already burnt their bridges. I have found that being firm and very clear what i want but holding out a bit of an olive branch often gets results, also face to face works much better than over the phone. Not always possible. but useful.
You can only judge a firm by your personal experience with them and clearly, so far you have been let down badly.
Plus of course there is probably fair number of 997 owners reading this thread - so presumably some reputational damage if they don't do the right thing.
I'm taking my car back to OPC Leicester tomorrow for them to take a look at the rattling exhaust I mentioned in a post here last week as I'm still not convinced that it is normal. To be fair they were very good about it when I called but we'll see what happens when I get there.
By the way I have also asked for a copy of the 111 Point Check that was done pre purchase and have yet to see it!
I'm taking my car back to OPC Leicester tomorrow for them to take a look at the rattling exhaust I mentioned in a post here last week as I'm still not convinced that it is normal. To be fair they were very good about it when I called but we'll see what happens when I get there.
By the way I have also asked for a copy of the 111 Point Check that was done pre purchase and have yet to see it!
I really do believe that they were trying to get away with not changing the clutch. I forgot to mention it took them nearly an hour and a half to make a decision and it wasn't until I rang again and told them very clearly and precisely if a decision is not made to authorise a new clutch, the car will be returned as faulty goods, I will contact Porsche GB about this and they will lose out overall.
Hope you have more joy regarding the Exhaust and getting the 111 point check!
Hope you have more joy regarding the Exhaust and getting the 111 point check!
garyw
Moderator
A quick reminder that we have a no naming and shaming policy on here, at the moment it seems that the OPC have been looking after peoples issues as best as they can, so the line not crossed - at the moment
Please bear this in mind this when posting - I know it doesn't help with anything nor anyones fustrations but those are the rules we have to adhere to.. exactly the same for me..
garyw
Please bear this in mind this when posting - I know it doesn't help with anything nor anyones fustrations but those are the rules we have to adhere to.. exactly the same for me..
garyw
Ditto...
My visit to Leicester went well. They were very reassuring about my exhaust, which they think is fine but have told me to feel free to contact them again if I remain concerned. Also I have my 111 Point Check report. Full marks for customer care! They have my old 996 on their forecourt which seems to be very reasonably priced if you know anyone that wants one!
My visit to Leicester went well. They were very reassuring about my exhaust, which they think is fine but have told me to feel free to contact them again if I remain concerned. Also I have my 111 Point Check report. Full marks for customer care! They have my old 996 on their forecourt which seems to be very reasonably priced if you know anyone that wants one!
Got my car back!! Coil pack was checked and given the ok, new clutch put in and the car SO FAR feels much better. I will contact the selling dealer on Monday and let them know all ok and ask for the 111 point check again. Also as it was a Warranty issue, I am not given a print out as it is an internal thing between the two dealers. Is that normal??
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