Specifics of extended warranty

[jw2015]

I've yet to receive my extended warranty documents this year, despite two calls to the OPC and one to Porsche UK, but working from memory I'm pretty sure the booklet you get has no specifics about what is and isn't covered. Has anyone managed to get a detailed list from anywhere. From reading other threads I get the impression it's not to be had easily.

I do have a 3rd party warranty for our family-mobile and I got very specific documentation with it, listing what is and isn't covered and including the usual "change of mind" documents, because it is basically an insurance policy and therefore regulated by the FSA. I know Porsche UK has to be regulated in the same way before they can provide their extended warranty policies, so why do we not get the specific details we need to make an informed decision about how worthwhile it is. YWe all seem to buy it hoping for the best, which is unlike all policies where exclusions are stated in writing. Unless I'm missing something, it seems to me that Porsche UK may not be complying with the regulations, if what you get from other companies is anything to go by.

 

[chrisbradley]

When I asked for details of the extended warranty, OPC sent me a photocopy of a summary. But I was able to note that the clutch, which had recently been replaced under the standard 2 year warranty, was excluded, so I declined to take the extension. It seems to be the case that alot of other things are also excluded - is anything included ?1

Chris

 

[jw2015]

While trying to get things fixed under extended warranty, to date I've been told the sound system, soft-top and any damage due to water leaks aren't included.

On the plus side, I've had the soft-top motor replaced under extended warranty and after my recent drain channel blockage, I'll be getting new ECU & alarm units with parts paid for by Porsche UK, as a goodwill gesture (I pay labour charges - £199). They stress this is a one-off goodwill claim and nothing to do with the warranty.

 

[THX911]

ORIGINAL: chrisbradley

When I asked for details of the extended warranty, OPC sent me a photocopy of a summary. But I was able to note that the clutch, which had recently been replaced under the standard 2 year warranty, was excluded, so I declined to take the extension. It seems to be the case that alot of other things are also excluded - is anything included ?1

Chris

Any wear and tear is not included and that is where your clutch is classified. I am surprise they replaced your clutch under the standard 2 year warranty too, must have been faulty unit as wearing a clutch within 2 year would need quite a skillful driver []

 

[NicD]

I have just checked my warranty booklet and there is a page giving detailed specifics of coverage, another listing a few exclusions

It includes the electric window control units and does not exclude water damage.
The only possible exclusion listed is if maintenance instructions not followed, and nothing there about checking drain holes - an oversight, I would say

 

[jw2015]

ORIGINAL: NicD

I have just checked my warranty booklet and there is a page giving detailed specifics of coverage, another listing a few exclusions

It includes the electric window control units and does not exclude water damage.
The only possible exclusion listed is if maintenance instructions not followed, and nothing there about checking drain holes - an oversight, I would say

that's strange, both the OPC and Porsche UK categorically stated the extended warranty specifically excludes water damage. As soon as I pointed out my flooded ECU, almost the first words out of the service managers mouth was "sorry mate, that's not covered", which really got my blood boiling and resulted in him being subjected to a 10 minute rant. I'll be looking through the documentation with great interest (if they ever arrive).

 

[NicD]

John,

I dont know if it does or not but the booklet does not mention it, that I could see. [8|]

So if it were me, I woudl like the OPC to point out where in the booklet, the contract, this exclusion exists, but with all insurance so many "get out" clauses

 

[channella]

The warranty documentation is without question poor. I understand the booklet is the total extent of it!

 

[insatiable]

Our Oz. Porsche website with the link "preowned vehicles" has some details on the Extended Warranty including a graphic of the car and indicators of what is covered. There is however not a lot of detail . Perhaps the U.K. site has something similar?
Cheers,
Glenn

 

[engineerjim]

I am just about to take out the extended warranty on my MY04 Boxster. This is only an insurance policy like any other and is governed by the rules of the FSA so if an item is listed and the damage is not specifically excluded they will have to deal with it under the policy.

The Policy is quite specific in that it only covers the operational functionality of the items covered in the shaded box on page 13 of the policy booklet. So as there is no specific exclusion relating to water damage, unless you've used it for "improper purposes", then if the water leak damaged a part that is covered that part must be replaced under the warranty.

The policy booklet may be poor but that is to your benefit. The Ombudsman has ruled that if an insurer wants to exclude something from cover he must clearly state that exclusion. In the case of this booklet the exclusions are not many so damage by any other cause to an insured item must be covered.

Jim

 

[JCB..]

ORIGINAL: engineerjim

I am just about to take out the extended warranty on my MY04 Boxster. This is only an insurance policy like any other and is governed by the rules of the FSA so if an item is listed and the damage is not specifically excluded they will have to deal with it under the policy.

The Policy is quite specific in that it only covers the operational functionality of the items covered in the shaded box on page 13 of the policy booklet. So as there is no specific exclusion relating to water damage, unless you've used it for "improper purposes", then if the water leak damaged a part that is covered that part must be replaced under the warranty.

The policy booklet may be poor but that is to your benefit. The Ombudsman has ruled that if an insurer wants to exclude something from cover he must clearly state that exclusion. In the case of this booklet the exclusions are not many so damage by any other cause to an insured item must be covered.

Jim

Useful info Jim - well done.

 

[jw2015]

I'm of the same opinion as Jim, and I look forward to eventually getting my booklet so that I can perhaps hassle them some more about their claims about my recent water leak (memo to self - call Porsche UK for the 3rd time about not getting my booklet). I should add that, as an FSA regulated company, supplying an insurance Policy, the pack we should get, having purchased the extended warranty, should include all the usual "14 day change of mind" info, and I'm pretty sure this is not the case. I'm assuming here that the warranty originates from Porsche UK and not the dealer.

 

[engineerjim]

FYI

My Docs came from Porsche Centre Reading and were issued on behalf of Porsche Retail Group Ltd.who are regulated with the FSA to arange and sell the policy. The Warnaty is Insured through XL Insurnace Co.

Jim

 

[Robin M]

It also is worth making sure you get the Porsche Assistance card with the phone numbers on if you are unfortunate to break down (which is part of the warranty). I still have not got mine despite several calls and in fact the first call to them I was informed i was not covered. The OPC has sorted this out now with them and I am told I am covered but still no documents. Apparently they had a computer problem and there is a backlog in my case from Aprill 11th! Its worth checking up you are registered.

 

[THX911]

ORIGINAL: Robin M

It also is worth making sure you get the Porsche Assistance card with the phone numbers on if you are unfortunate to break down (which is part of the warranty). I still have not got mine despite several calls and in fact the first call to them I was informed i was not covered. The OPC has sorted this out now with them and I am told I am covered but still no documents. Apparently they had a computer problem and there is a backlog in my case from Aprill 11th! Its worth checking up you are registered.

Initially, I didn't have a Porsche Assist card either, I was given the 0800 number and told to quote my reg plate when calling...anyway, some time earlier this year I started getting cards, yes! identical cards from every Porsche Dealer I have ever visited: One from Reading HQ; then from Cambridge where I got the policy; followed by Hatfield, as, I guess, that is where the car was bought from; and finally the last one came from West London as, they found out that I live closest to them... so I guess, I am covered 4 times [8D]

Oh, if anyone cares; the numbers to call are:
UK: 0800 777 123
Europe: 33 472 435 255
Rep of Ire: 1 800 771 647

 

[channella]

JW, the booklet is available from any OPC. There really isn't anything special about it.

 

[jw2015]

finally got the warranty booklet, and I did also have similar Porsche Assist trouble to other posters, I did check a couple of times and found they didn't know about me and it took the OPC/Porsche 2 attempts to sort it all out. My recent breakdown would've been a lot more annoying if it had happened before I got the Assist side of things sorted.
The specifics of the document aren't too bad after all but, despite both the OPC and Porsche UK telling me that the water leak into the ECU was explicitly not covered, there is definitely nothing in there to exclude it. I'm less than impressed with recent customer service, especially since I got a message today from Porsche UK saying I don't seem to have a current warranty. Having paid £725 for it, I'm more than slightly annoyed it's still possibly not in place 2 months later. I'd definitely advise anyone who has bought one to call Porsche Assist and check that they know about you, before you have to use it for real.