I received this rather worrying email from a member who has highlighted the risk of potentially serious injury resulting from opening the vehicle tailgate in cold weather.
He has phoned Porsche a week ago to check they'd received his email below but no one had read it and therefore it hadn't been allocated to anyone. The gentleman he spoke to was going to read it and call him right back but as far as I know hasn’t yet.
On a positive note after numerous phone calls to his insurer the car did get picked up to be taken to a Porsche Approved Bodyshop for estimate.
Needless to say that despite not looking forward to paying his excess - fingers crossed it is not a write off.
I'll keep you posted as this develops.
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‘Dear Sir/Madam,
On Saturday I pressed the button on the key to open the tailgate and when part way up I heard a loud bang following by cracking noises. The tailgate stopped.
Upon inspecting I inadvertently got glass embedded in my finger resulting in a trip to A&E (6.5hrs) and subsequently minor surgery today to remove the glass (5hrs).
I believe it was ice that caused it to destroy the panoramic roof glass.
This is very worrying and something I feel both other owners and Porsche Germany should be made aware of re the risk of potential serious injury and damage.
Luckily my grandson wasn't in the car where he would have been a minute or two later !
I am now at the stage of waiting for an estimate from your approved repairer to provide an estimate in the hope of convincing my insurer to repair as opposed to writing it off as they seem to want to.
Please find some photos attached.
I look forward to hearing from you as a matter of urgency regarding this matter.’
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Randall
He has phoned Porsche a week ago to check they'd received his email below but no one had read it and therefore it hadn't been allocated to anyone. The gentleman he spoke to was going to read it and call him right back but as far as I know hasn’t yet.
On a positive note after numerous phone calls to his insurer the car did get picked up to be taken to a Porsche Approved Bodyshop for estimate.
Needless to say that despite not looking forward to paying his excess - fingers crossed it is not a write off.
I'll keep you posted as this develops.
-----------------------------------------
‘Dear Sir/Madam,
On Saturday I pressed the button on the key to open the tailgate and when part way up I heard a loud bang following by cracking noises. The tailgate stopped.
Upon inspecting I inadvertently got glass embedded in my finger resulting in a trip to A&E (6.5hrs) and subsequently minor surgery today to remove the glass (5hrs).
I believe it was ice that caused it to destroy the panoramic roof glass.
This is very worrying and something I feel both other owners and Porsche Germany should be made aware of re the risk of potential serious injury and damage.
Luckily my grandson wasn't in the car where he would have been a minute or two later !
I am now at the stage of waiting for an estimate from your approved repairer to provide an estimate in the hope of convincing my insurer to repair as opposed to writing it off as they seem to want to.
Please find some photos attached.
I look forward to hearing from you as a matter of urgency regarding this matter.’
----------------------------------------
Randall
