36k Service cost - ouch!!

[daro911]

ORIGINAL: Rodney Naghar

I had a 48k service done in the summer at OPC Staples Corner (formerly HR Owen)

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Me too a few years ago I had my Speedster oil & filter changed £250.00.

Left there and within 1/2 mile I was shocked to see the oil level
gauge was literally off the max mark on the gauge. As traffic
was typical Friday night mayhem I plodded on home 3 miles
away and then rang H R Owens to tell them they had over filled my car.

I was spoken to like I was a total idiot as it wasn't possible to over fill
my car and it has to be the sender unit.

I said no it isnt becuase I had checked the dipstick reading and it
was off the stick literally.

OK I was getting no where fast so I arranged to bring the car back
first thing next day.

They couldn't believe what I was saying was true! There oil delivery
kit was out of bonk and must have been over filling
every car serviced!

I had just under 3 litres too much in the car. The then manager
grudgingly apologised and cleared off, very unprofessional
IMO. The technician who did my car was very nice and begged me
to not hold this against them and give them another try next service.

This was a few years back and now under new management so
subject to price being right I will probably try them out in
March when my Boxsters first service is due.

Lets face it anyone can make a mistake it was just a shame that
they assume all customers are mechanical morrons and a
token gesture against my next service would have been in order
as my car had just been OPC Bodged [>:]

 

[Dapster]

OK kids, as promised here's a breakdown of the invoice (scanner is on the blink so I've taken the highlights....)


Carry out 36,000 miles service £163.20
Carried out brake fluid change £76.80
Rectify washers not working. Refit pipe
under wheel arch £67.20
Replace window regulator £144.00
Replace exhaust cat heat sheild £57.00
Replace front brake pads £96.00
Fuel additive £10.99
Consumables and environmental charge £13.80
Pollen filter £18.00
Aluminium seal £0.33
Mobil 1 1 lt £10.20
Screenwash £2.86
Mobil 1 bulk (9 lt) £91.80
Forte additive £0.01
Brake fluid £11.54
Window lift regulator £111.70
Heat shield exhaust clamp £4.86
Heat shield exhaust bolt £14.86
Heat shield exhaust washer £0.78
SKS protective £9.55
Pads Boxster front £57.86
Brake sensors £18.62
Pad fitting kit £27.84
Cable tie £0.45
Sealing £25.66

Sub Total £1036.12
VAT £181.32
Total £12.17.44


Lesson here I think is to do just the service at the OPC and ABSOLUTELY EVERYTHING ELSE at a trusted specialist. £96/hour is absurd. Anyway, hope this is a lesson to you. For all my previous cars I've had a realiable specialist but on this occasion I was only near the car for a few days, and didn't have time to look around to find an alternative. So, thats a lazyness and stupidity tax of about £600 for me then.....

 

[daro911]

ORIGINAL: Dapster

OK kids, as promised here's a breakdown of the invoice (scanner is on the blink so I've taken the highlights....)

So, thats a lazyness and stupidity tax of about £600 for me then.....

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Dapster I think I can now see how OPC East London get there £xxMillion back for that brand new complex they scam out of [] I hope you emptied there bar area of all the drinks [] Typing that lot up mate must have felt like examaning ones vomit in other words very unpleasant for you, thanks for the info though ... Rob

 

[Elliot Davies]

Cable tie £0.45

was this for a box of 20 ??


What a rip off []
Use OPC till the warrant expires then go INDEPENDANT

 

[ashley]

Forte additive £0.01

What was that seems like a bargain[]

 

[daro911]

ORIGINAL: ashley

Forte additive £0.01

What was that seems like a bargain[]

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If it was Thought Additive it was overpriced

 

[Guest]

i find it difficult to understand the meanness of that garage which did your service to charge you 01p on top of that bill for forte additive which goes to prove my point d.i.y