OK. Am I correct in thinking the car has not been run for at least a few days?
Disconnect the battery positive cable from the battery, so that the battery is effectively isolated from the car's electrical system. Now, with the multimeter set to read in Volts in the 20V or 200V range (important - Volts and *not* anything else), put the positive connection of the multimeter onto the positive battery terminal and the negative to the negative terminal, ensuring that you have a good connection at both battery terminals.
What is the voltage shown to the nearest 0.1 of a Volt?
Disconnect the battery positive cable from the battery, so that the battery is effectively isolated from the car's electrical system. Now, with the multimeter set to read in Volts in the 20V or 200V range (important - Volts and *not* anything else), put the positive connection of the multimeter onto the positive battery terminal and the negative to the negative terminal, ensuring that you have a good connection at both battery terminals.
What is the voltage shown to the nearest 0.1 of a Volt?