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HarryBox4899

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In the past when i've taken delivery of a new vehicle you get sat down do the relevant paperwork, hand over the cash and then get shown to your new car. I normally have a quick look around it and drive off. What do others do? Is it acceptable to give the new car a thorough look over, make sure the roof works perfectly etc. before sitting down to the paperwork or not?
I know the car should be PDI'd but i wonder how thorough this actually is.
Also if you do notice a fault after the paperwork is complete and you have handed over the cash i always wonder what the dealers attitude would be.
Any experiences and/or advice here would be gratefully received. I mean i've never paid 40k (gulp) for a piece of metal (as fine as that may be) before!
Cheers, Harry
 
Harry,

Never spent £40k on a car yet, but I have always looked over any car before handing over my hard earned - especially if cash. If you are dealing in cash (or cheque/draft) you have the upper hand if things are not quite right with the car, as you simply don't hand over the cash if you are not happy with it.

If you are going to an OPC, insist that they sort things out, but I would like to think that there wouldn't be anything wrong with the car when you pick it up if they have performed a PDI. If you have paid through their finance, and you aren't happy with everything - don't sign any paperwork until they have agreed to take it back to sort it out. If it isn't a main dealer, agree a date to bring your new acquisition back and get it sorted, as these guys rely upon word of mouth for customers and hopefully upon you returning and purchasing your next Porsche from them.

Although I would check over EVERYTHING, don't forget you are picking up your new toy, therefore have fun and enjoy the moment!!! [;)][;)]

Stu
 
Hi Harry, Ive Been a Car Salesman for 10yrs working for a number of main dealers including Ford,Nissan Jaguar and for the past 14mths with Mercedes we offer ( @ Merc) the customer a choice of a 30, 60, 90 minute handover or a comprehensive 2hr handover and we must offer it ( merc phone and ask you ) I personally have always made customers check over the car even if they are not bothered because it saves them having to come back and it also covers me if they come back 2 days later to say its got a ding or a scuffed alloy etc i want them happy first time around
any salesman worth his weight will let you check the car, If he is hurrying you he is hiding something, Dont collect your car when dark or if possible soaking wet it may hide things [;)]
If your not sure about anything let me know, im happy to help! We are not all BAD guys!!
Oh I have a Boxster and it annoys the hell out of my Boss[:D][:D][:D]
 
When collecting new cars, I only normally do a visual inspection for damage, scratches, dents etc
I haven't gone through electrical systems, only the ones that the salesman has demonstrated how to use etc, which nowadays covers most of it. Being a new car I would expect it to be sorted anyhow.
I would imagine it would be a bit different however with a scratch etc as how can I prove I didn't do it ??[:mad:]

I collected my previous car and spotted a ding on the rear wheel arch, I was offered to either leave the car, or return it at my convenience to have it removed.. I chose the latter returning a couple of days later to have the ding removed without a trace..

garyw
 
When I collected our new Cayenne, the Salesman at Porsche Mid Sussex apologised that the Transport company had put a tiny 'ding' in the front bumper. It looked like a job for 'Dentmaster', but they arranged for a complete new bumber to be fitted at a cost of around £1,300.00.

The bumper was fitted about a week later at an approved repairers and I was loaned a month old Cayenne whilst the work was done.

The handover was very comprehensive too.[:)]
 
Thanks for that, what sort of mileage would you feel is acceptable, i collected a new car one time (not a Porsche)with 55 miles on the clock, hows it done that i thought, but didnt say anything and took the car.
Harry
 
I only check the bodywork and mileage. I refused one new car once (not a Porsche), even though it had been registered in my name, as the mileage was 250 (It had driven it from a distant dealership). I was told that 500 miles is acceptable but luckily I had previously insisted that the car was transported to my dealership. In the end they failed to do that and thus reluctantly has to accept my refusal.
 
I believe that when a Porsche is built, it is taken on a 15 mile road test to check that everything works as it should do.

Maybe yours had two road tests and the dealer put a few miles on the clock too checking it.

Maybe or maybe not. I would not personally worry about any mileage on a new car providing it is less than 100. if you consider these few miles in the whole scheme of things it is stll quite insignificant.

The only worry could be if some one has taken your new car for a high speed test/burn up.
 
The normal rule in the trade is that less than 100 miles is acceptable on a new car. This is driven by the leasing companies who can/will reject a car with more than 100 miles.

After saying all that, I would be irritated with 55 miles on a new Porsche and I would be asking for an explanation.
 
ORIGINAL: Tony M

I believe that when a Porsche is built, it is taken on a 15 mile road test to check that everything works as it should do.
Click to expand...


Until recently that was the case. We learnt last year that they now do a few miles in a "rolling road + simulator"
 
Sorry Mark, what do you mean - does the simulator put miles on, is this done at the factory? It would seem the general concesus is <100miles is acceptable.
Thanks, Harry
 
Ok, I'm not totally sure how it works now - we didn't get to see that bit.

What used to happen, as previously stated, was that the car had a min of (I think) 12 miles on it. EVERY car was road tested, any faults found then being rectified, and IF NECESSARY the car would be road tested again. So 30-ish miles was possible. The dealership would then presumably put another 5 miles or so on it, in order to double-check as part of the PDI.

We were told on the last factory tour that most cars are now run in a "test cell", however 5% are still road tested so that they have a benchmark. I guess the test cells have a rolling road, and I suppose that they are clever enough to work the suspension and allow any rattles and clunks to be discovered as well. I'm not sure what the milage is on this (can anyone else remember if this was stated?), but I bet it's less than 15 miles!.

I think 100 miles is excessive for a new Porsche. Any car that was tested on the road only had a max of 2 goes - they were very good at finding and fixing any (few!) problems 1st time. Most would not need a re-test even if something was discovered. If it had 100 miles I would be asking hard questions - it would look to me that it had been used for test drives, or the salesman fancied a new car for the drive home tonight...(the last one unlikely I would think!)
 
Just checked......

57B210079EA24531A63849955EBD3BBE.jpg
 
I recently went to collect a factory new Audi having waited 2 month's for it. While the salesman was getting my receipt and money had changed hands I had a good look around the car and saw really poor valeting and a scratch on bottom of the door. When I said there is an issue with the car it has a scratch, the salesman said oh do you mean the one on the wheel arch, I said no the one on the door why don't you you show me the one of the wheelarch. After some discussion's with him and his manager I rejected it and left having got my money refunded and got back into what I was going to PX. They offered to repair it but that is not the point just shouldn't need to repair a brand new car it should be perfect.

Moral - check the car 100% do not be rushed
 
Thanks all for you comments, I suppose the problem is I dont trust the salesman one bit, up to now he's been useless, I wont go into detail but he has, and since the "...good news sir, your cars being built in Jan so you'll be able to take delivery in Feb" trick when we have always said we wanted a March delivery car it has made me trust him less. For instance every time we email him he never replies and we end up calling, and I have to say my experience of Porsche customer service has been poor before we have taken the car which has made me think what it might be like after. We have always had BMW's and the service has been exceptional, which is why I'm surprised now, suppose they dont have to make any effort to sell such a good marque?
But thanks for your input I WILL be checking the car thoroughly and will NOT accept it if it is not absolutely perfect. The Audi comment from uppy is a case to take heed from, who would expect that from Audi? Goes to show Bmac, you say you're not all bad guys, but there does seem more bad than good IMHO.
Cheers, Harry
 
HarryBox4899 the best thing to do is be sure of your rights and do not leave with the car until you are 100% happy with everything, I never sat in my Audi nor held the keys. What I do now is cover my PX on temporary cover for a week past collection of the replacement car so there is no pressure to take the new car costs £16 - 20 for seven days cover but means that if all is not well I can just walk away. When I bought my Porsche the service was excellent and e-mails responded to in a timely manner. If you are concerned about the delivery speak to the Sales Manager, dealers have heirachy so you should use it to your advantage you are the customer and you are spending money regardless of marque and how popular it is.
 
ORIGINAL: HarryBox4899
who would expect that from Audi?
Click to expand...

Me ,,,, Have had 5 Audis ... no more ..All I now expect from Audi is (a) terrible sales service and (b) worse service support


 

ORIGINAL: HarryBox4899

For instance every time we email him he never replies and we end up calling, and I have to say my experience of Porsche customer service has been poor before we have taken the car which has made me think what it might be like after. We have always had BMW's and the service has been exceptional, which is why I'm surprised now, suppose they dont have to make any effort to sell such a good marque?
Click to expand...

If I may chip in, this sounds like classic downfall behavoir for a 'number one brand' in the marketplace. I can't imagine for one second that all OPCs act this way, but this salesman isn't going to help Porsche remain number one if he carries on like this. It reminds me of a very famous campaign by Avis Car Rental in the US - "We Try Harder". It's based around the idea that if you're not positioned at number 1 in the market, you must try much, much harder than the guy at number 1. On the flipside, if you are number 1 you need to try much harder to remain number 1 - mayber this dealer needs to learn this lesson.

Avis: We Try Harder

Here endeth the lesson on challenger brand marketing.
Enjoy collecting your new toy,
Rich

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