Have Porsche Lost the Plot?

[dkm2103]

Lord Marcher, just wondering if you have taken delivery of your T4GTS. What was the final issues re delivery , parts or mis information ? Anyway hope you do have it and enjoying every minute of it. Mine on the other hand, well the screen shot from the OPC suggests it had been delivered to Emden before it had even been built...........maybe I am getting a Delorean instead

 

[Rogernx]

Porsche certainly are making a meal out of delivering my 992.
Ordered end August 2021. Allocation came through January 2023 for April build. Built and arrived Emden 19th April 2023, since then very slow progress, not helped by them not keeping the database the dealer can access up to date. After getting the dealer to moan at them it was put on a boat to Grimsby 8 May 2023 (so arrived 9th), it took until 16th to clear quality checks and be released for despatch. Am still waiting for transport to be organised to get the car to my dealer 100 mile away. My dealer gets told they are prioritising my car but details. Absolutely shocking performance.
And don’t get me started on how long it takes for the My Porsche App to be brought in line. I did eventually move to stage 4 with access to 3 in progress build photos on 30 April (12 days after the car left the factory). No completion stage photo? Went to stage 5 a couple of days ago but again no completion photo.
That’s my rant over.

 

[Peter_Bull]

Porsche certainly are making a meal out of delivering my 992.
Ordered end August 2021. Allocation came through January 2023 for April build. Built and arrived Emden 19th April 2023, since then very slow progress, not helped by them not keeping the database the dealer can access up to date. After getting the dealer to moan at them it was put on a boat to Grimsby 8 May 2023 (so arrived 9th), it took until 16th to clear quality checks and be released for despatch. Am still waiting for transport to be organised to get the car to my dealer 100 mile away. My dealer gets told they are prioritising my car but details. Absolutely shocking performance.
And don’t get me started on how long it takes for the My Porsche App to be brought in line. I did eventually move to stage 4 with access to 3 in progress build photos on 30 April (12 days after the car left the factory). No completion stage photo? Went to stage 5 a couple of days ago but again no completion photo.
That’s my rant over.

Which model did you buy Richard?

I put a deposit on a GTS a year ago and I still have no idea if and when I will get an allocation. I think I might just stay with my S.

 

[Rogernx]

Ordered a standard 992 Cabriolet. Was pressured to pay for it and arrange insurance to pick it up from dealer tomorrow (10 days after it was released for despatch from Grimsby) but the despatch simply hasn’t happened and my dealer is being kept completely in the dark as to when. Mines one of 5 cars that the dealer is waiting for that have cleared quality checks at Grimsby.
I work as a functional safety assessor in the high hazard industries and would absolutely condemn a company for this level of failure. The worry is that if this kind of cultural failure, no doubt attributed by the board to factors they cannot control (things Porsche does not handle directly) will eventually filter back and start impacting the product. It may already be happening, my daughters Taycan has been back to the workshop twice now following heating failure (a safety issue as you cannot demise the windscreen) each time being out of action for 3 weeks.

 

[Scrounger]

This is the most frustrating part when it comes to the ordering process. Unfortunately, once the car arrives at Emden you're in the hands of the logistics company and they are a law unto themselves. I used to work in the motor trade and got really frustrated waiting for deliveries when eventually and old hand sales exec explained to me that it's not viable to send an 8 car transporter to the North West unless there are other vehicles being delivered in the area. Sometimes if they know they are expecting other cars for your OPC on the next boat they will hold off on yours until they can fill a transporter.

Totally logical from a financial and time perspective but very frustrating for a customer.

Re the app, I wouldn't get too stressed over it. I got my email to say the build was complete while the car was sat at Emden and build photos once the car had arrived in the dealership.

Dan

 

[dkm2103]

Gents, I can only sympathise with you all. I ordered a Targa 4 GTS last March 22. Allocation finally came through Jan this year with anticipated March delivery. Ummmmm, all best laid plans always go adrift. I am lucky to be able to get some information from my OPC in Guildford. I actually have a screen shot of the Entry to Emden 8/5 before the Vehicle completion on the 11/5 (go figure that one). They kindly let me know what ship is was on to Sheerness and it arrived last Thursday - All this was in anticipation of a 2nd revised had over on the 1st June…… It was the last 2 or 3 posts that prompted me to go and visit the OPC as previous attempts via e mail did not generate a reply (I was anxious as have PPF + ceramic planned on the Sunday)……to be now told it will not leave Sheernees for another couple of weeks……its a 1st world problem I know , but what gripes me is the lack of communication- The brand is evocative and special and I admit that even after owning a few , they still turn my head regardless of model or age….Just adore them. The issue is the same passion is not carried forward in this process whatsoever. When I turned up today I felt like I was bothering them and I wasn’t even afforded a face to face explanation and the receptionist (all be very nice and professional) had to relay a message from the folks upstairs. I sense a shift since the Porsche Group went public a few qtrs back.. They know they can sell my or any other car to anyone who walks through the door and thus, never indulge potential or new owners with The Porsche Passion. Don‘t know how you folks feel but its the sense of being just there to make up their numbers that infuriates me. Yes, I do want to be felt special and Yes , I want to indulged , for me its all part of the journey and I really wish they’d make it more of an experience rather than a transaction. So like you folks, I am still waiting- Good luck to you all and enjoy the experience when your pride sand joy arrives. BTW , trip was not a total waste of time. There is a beautiful GT3 R/S in the show room. The first I have seen in real life. The rear DRS wing is a lot bigger and to see the full blown aero on the chassis is just amazing- Wold I but one , no, but just to admire it was breathtaking for me.-) probably be back in the show room having done 300 miles in a couple months at a stratospheric mark up) Enjoy the bank holiday

 

[dkm2103]

Anyone else still waiting. Targa 4 GTS arrived at Sheerness 17th May ...........Really would have thought Porsche Guildford would have wanted to count this as revenue ASAP. Still no one can confirm when it can be transported from Dock to OPC. Guess the wait will be worth it.

 

[dkm2103]

Same situation, quality checks done, App took an age to show production , DB was showing production date after it was at Emden , just 'Shruggly shoulders' when I ask for status.

 

[6DW]

My Targa GTS was still showing in production two weeks after taking delivery in March…..

Systems obviously not in sync. ??

 

[Rogernx]

Yes the wait is worth it. Rang my dealer the day after bank holiday weekend to find it had at last turned up. No idea when they were going to tell me. Persuaded them to get the PDI done a handover the car a couple of days later giving me a day and bit to play with it before departing on holiday. Thankfully my major concern which was its fit in the garage was resolved so it’s now safe and sound ready to go out to play again when I return from holiday.

 

[Rogernx]

Mind, somehow I left it parked in the garage with the passenger window open (according to the my Porsche app).

 

[future992owner]

Hi Roger,

How do you access photos? Mine also jumped from phase 2 to phase 4 around a week after the car left the factory but I can't see any photos. NB I'm looking at the my.porsche.com website on a laptop rather than a phone app as my prehistoric phone doesn't do internet.

Many thanks,

Andrew

 

[Rogernx]

Hi Andrew, if you can see the screen with the stages, then click through to see the details for stage 4. You should find the third description step includes a photo, can then scroll to the right to see each one and right click on each to save a copy. Important you do save copies as when I looked tonight (12 days after getting the car) then I can no longer find the section showing purchase progress stages.

 

[future992owner]

Thank you so much. That worked and now we have souvenirs of the car being built. Much appreciated!

 

[dkm2103]

All , I really thought I had struck gold this week. I was informed My Targa 4 GTS will be ready for me to pick up tomorrow (Friday) at 2:30pm from Guildford. Have been waiting for what seems like an age. Ordered back in March 22 when Guildford bought back my C2S for a battery drain fault they could not fix. All forgiven. My order was accepted 15th Jan 23 with an April build date. It was shipped out of Emden on the 15th May, and has since sat at Sheerness since the 17th May 23. 1st world problem given all the 'bad' thats going on in the world. So, in anticipation of taking delivery in time for weekend I have spun up the insurance and paid in full to start midnight (12:01) tonight , parted with £269 for Porsche Security package (PVTS), and more importantly executed the Finance wire transfer (in flight to a Porsche bank account as I write this)........All good stuff and Porsche, all is forgiven for delays ,crap communication and all your faults for sure (we are best buddies now) as I am now 100% committed and have shown all my cards.

"Oh wait , an e mail from Porsche Guildford", probably just wanting to welcome me back in to the Porsche family and ask if there is anything else they can do to make my experience more enjoyable.

"I am really sorry to say, that I have just looked to get the car in the showroom, as I was under the impression from Alice that the car was arriving earlier this week. It turns out the car hasn’t arrived yet. I can hold out and see if it arrives tomorrow as it has been assigned to a transporter for a little while, but there has been a huge backlog due to driver shortages. I should get an update on any deliveries for tomorrow later today and can keep you in the loop.

Again, please accept my apologies for the oversight on my part."

I really just dont know what to say, apart what a pile of incompetence and unprofessionalism around one of the most distinguishable brands in the industry.....Almost close to tears out of annoyance.

 

[Greenman986S]

If the car hasnt arrived, presumably it can't have been registered... so how did you insure it?

 

[dkm2103]

I was given the Registration Number and added the car/model details to the insurance company manually- Even the Porsche OPC said that was this thing to do in an e mail

 

[Rogernx]

I did the same, my Porsche Centre were happy to release a list of registration numbers for me to choose one from once they knew the car was at Grimsby.

 

[bl0498]

Hi dkm2103

i had a similar experience which led me to set up the app for the car etc several weeks before it was actually delivered. This meant that the warranty and everything else with a 36 month expiry started at that point too. I mentioned to the dealer when the car was actually delivered and I got a credit which amended all the dates etc. to the correct date. Worth doing if the car is further delayed. I also got a reduction on the cost of the GAP insurance I wanted. For info my C4S was ordered in Feb 21, promised for March 22 and appeared in Nov 22….. very much worth the very long wait though So enjoy it when it finally appears!