Level sensors - not covered by warranty

[Ziggycol]

2017 Cayenne 4.2 S. Just been quoted £2k to replace 4 air suspension level sensors which have suffered corrosion and seized. Porsche won't cover under extended warranty claiming it's wear and tear but I can't find any specific note re this in policy exclusions.
Anyone with experience?

 

[Greenman986S]

How can they wear out if they are seized

 

[BrianJ]

In the contract p5 there is an “exhaustive list” (their words) of things that aren’t covered due to wear and tear. I had an OPC tell me that a rattling control arm wasn’t covered due to wear and tear. I sent the Service Assistant an email with the Oxford Dictionary definition of “exhaustive” and asked him to reply in writing why they were breaking the contract because control arms are not on the “exhaustive list” and hence are covered. Resulted in an immediate call back apologising for their mistake and agreeing that they are covered. That document is a contract (assuming you have a signed version relating to your car) so I always ask people to write down their reasoning so I can use it in evidence if needed (and I tell them that too).

 

[Ziggycol]

In the contract p5 there is an “exhaustive list” (their words) of things that aren’t covered due to wear and tear. I had an OPC tell me that a rattling control arm wasn’t covered due to wear and tear. I sent the Service Assistant an email with the Oxford Dictionary definition of “exhaustive” and asked him to reply in writing why they were breaking the contract because control arms are not on the “exhaustive list” and hence are covered. Resulted in an immediate call back apologising for their mistake and agreeing that they are covered. That document is a contract (assuming you have a signed version relating to your car) so I always ask people to write down their reasoning so I can use it in evidence if needed (and I tell them that too).

I've seen the same and submitted a complaint direct to Porsche (as OPC won't play ball) expressing exactly that sentiment highlighting that "exhaustive" means “comprehensive in scope, thorough and complete”. The dealer tried to justify based on the page 4 point 2h) "external factors or events outside our control" which could according to them include corrosion (although not mentioned!). As though corrosion can be considered in the same light as war, riot, fire, invasion, civil unrest, revolution, terrorism, vandalism, etc. They're having a laugh! I wait with baited breath for a response.