Porsche Approved - seriously?
- Thread starter Motorhead
- Start date
Elbitrevnoc
New member
That’s perfect thanks Dan. I take it that we’re A market?
Robin M said:
The above is covered in the Forum T&C's, 3.1.12 or in more serious cases 3.1.2
https://www.porscheclubgb.com/PCGB/media/PCGB/Forum/Terms-and-Conditions-Sept-2020.pdf
Hope that helps [
]
Our forum T&C have it about right, but it's a sad state of affairs when some of the dealer network behaves like this. I'd urge the OP to let Porsche GB know the details because they can't weed out the OPCs who damage the brand if not informed.
As a new owner 17 years ago I hot-footed it to my local OPC, sure in my mind that I would never take my car anywhere else. I was treated with polite but incompetent service that really put me off the experience and effectively forced me to seek out independents. Over the years I've occasionally gone back (for example for something urgent when my indy was heavily booked up), and they have not improved, they just make a mess of things and try to it cover up. Some of the OPC employees are great (but!).
As a new owner 17 years ago I hot-footed it to my local OPC, sure in my mind that I would never take my car anywhere else. I was treated with polite but incompetent service that really put me off the experience and effectively forced me to seek out independents. Over the years I've occasionally gone back (for example for something urgent when my indy was heavily booked up), and they have not improved, they just make a mess of things and try to it cover up. Some of the OPC employees are great (but!).
Elbitrevnoc
New member
In the interests of balance and fairness I can now report that this mess has been resolved to my satisfaction.
Having had the full and undivided attention of both the dealership's Sales Manager and Service head, with whom I've had a couple of meetings, I can now say that I think they have done all they can to put the situation right. I'm usually a firm believer in the principle of Occam's Razor - basically, that the simplest explanation is usually the most likely - but, when things start to go wrong like this, it's very easy to start becoming suspicious of everyone and everything. However, I really don't think anyone was out to con me and this was most likely a bit of a cock-up all round. At worst, I think there has been a bit of laziness from some individuals in the sales process and I'm pretty sure this has been followed up internally. Overall, the mistakes have been fully acknowledged and owned by the dealership and they have now given the car a full service, including replacement of all inspect and/or replace items, together with additional bits on top. I now have a full service history for the vehicle, making it very clear what was done and when, and they have also given me a worthwhile ex-gratia payment, by way of an additional apology for the mistakes that occurred.
With the obvious condition that the car is now all okay (and I'm pretty sure it is) I now have a low mileage car, in cosmetically great condition, that has just received its full bi-annual service, together with 2-year warranty. Yes, it was very disappointing for the pump to fail after three days ownership, but something clearly went wrong during the inspection process. Whilst it's just possible that the pump problem might not have shown up, they are also supposed to check full documentation and that would have revealed that the last service was several months overdue.
I've complained a lot (both to the dealership and on here!), but I really do think they have now done everything possible to resolve the situation and make me as happy as they can. Rejecting the car was always a possiblity of course, and some here may think I should have done so, but I couldnt help feel this might have been rather cutting off my nose to spite my face. The car overall is one of the nicest I had seen in terms of spec and mileage and I will just keep everything crossed now that I've done the right thing!
Thanks everyone for all your thoughts and advice.
Having had the full and undivided attention of both the dealership's Sales Manager and Service head, with whom I've had a couple of meetings, I can now say that I think they have done all they can to put the situation right. I'm usually a firm believer in the principle of Occam's Razor - basically, that the simplest explanation is usually the most likely - but, when things start to go wrong like this, it's very easy to start becoming suspicious of everyone and everything. However, I really don't think anyone was out to con me and this was most likely a bit of a cock-up all round. At worst, I think there has been a bit of laziness from some individuals in the sales process and I'm pretty sure this has been followed up internally. Overall, the mistakes have been fully acknowledged and owned by the dealership and they have now given the car a full service, including replacement of all inspect and/or replace items, together with additional bits on top. I now have a full service history for the vehicle, making it very clear what was done and when, and they have also given me a worthwhile ex-gratia payment, by way of an additional apology for the mistakes that occurred.
With the obvious condition that the car is now all okay (and I'm pretty sure it is) I now have a low mileage car, in cosmetically great condition, that has just received its full bi-annual service, together with 2-year warranty. Yes, it was very disappointing for the pump to fail after three days ownership, but something clearly went wrong during the inspection process. Whilst it's just possible that the pump problem might not have shown up, they are also supposed to check full documentation and that would have revealed that the last service was several months overdue.
I've complained a lot (both to the dealership and on here!), but I really do think they have now done everything possible to resolve the situation and make me as happy as they can. Rejecting the car was always a possiblity of course, and some here may think I should have done so, but I couldnt help feel this might have been rather cutting off my nose to spite my face. The car overall is one of the nicest I had seen in terms of spec and mileage and I will just keep everything crossed now that I've done the right thing!
Thanks everyone for all your thoughts and advice.
Elbitrevnoc
New member
Good to hear of the right outcome
Good result and all involved are happy which is a great outcome and right to have the solution expressed on here.
Bit of a game though but it does sound that all is well.
Perseverance pays off.
Bit of a game though but it does sound that all is well.
Perseverance pays off.
I am sorry to hear your car purchase experience was not as expected from an OPC, however as retired from the prestige end of the Motor Trade after 45 years i see this as a lesson for you all. You may be attracted by a shiny new model but the salesman is also very keen for you to take delivery, thinking of his commission the promise of the spare key or service book is very easy to offer and not a priority once you have taken delivery. So don’t be tempted to take delivery without all the correct history/ documentation, keys etc.
To clarify one point raised, the DVLA will only remove an owner from V5 if the vehicle has not left the premises.
To clarify one point raised, the DVLA will only remove an owner from V5 if the vehicle has not left the premises.
Good result in the end - I have found on the few occasions where "its not been quite as good as I hoped" with my local OPC that an honest, frank and calm discussion with the right people can get you the result you want. To the extent I still go back there.
Sounds like that worked in this case and that you have come away satisfied. The measure of how well a service or sales team perform is how they respond when things go badly.....
Many years ago I bought a new Escort RS Turbo from a local ford dealer - we had cause to discuss the quality of the PDI that I paid for and their response to the 1st ( of a small number) of issues that occurred in the weeks after purchase, they eventually resolved to my satisfaction. Back then - cars had a run in period, and a service was required for an oil change and I guess to make sure it was all still bolted together after a few months.
When I went to collect my car after the 1st (free) service, the service receptionist went off to check my car was ready, leaving my (paper) notes on the desk - I glanced over the counter and saw, written in red ink, across the top of the notes "Don't **** with this bloke". I took that as a good sign that the dealership understood my expectations, and I have to say for the remaining 2 years I owned the car, they took good care of it and me......
I reckon as/when you have reason to revisit the OPC in this case, that they may well remember that they need to get it right.
Sounds like that worked in this case and that you have come away satisfied. The measure of how well a service or sales team perform is how they respond when things go badly.....
Many years ago I bought a new Escort RS Turbo from a local ford dealer - we had cause to discuss the quality of the PDI that I paid for and their response to the 1st ( of a small number) of issues that occurred in the weeks after purchase, they eventually resolved to my satisfaction. Back then - cars had a run in period, and a service was required for an oil change and I guess to make sure it was all still bolted together after a few months.
When I went to collect my car after the 1st (free) service, the service receptionist went off to check my car was ready, leaving my (paper) notes on the desk - I glanced over the counter and saw, written in red ink, across the top of the notes "Don't **** with this bloke". I took that as a good sign that the dealership understood my expectations, and I have to say for the remaining 2 years I owned the car, they took good care of it and me......
I reckon as/when you have reason to revisit the OPC in this case, that they may well remember that they need to get it right.
Elbitrevnoc
New member
Thanks all. I’m keeping fingers firmly crossed, but all good so far!
I think Paul’s right - I’m sure there’s now the digital equivalent of a red pen warning, somewhere on their system notes, that this guy‘s not to be messed about!
I think Paul’s right - I’m sure there’s now the digital equivalent of a red pen warning, somewhere on their system notes, that this guy‘s not to be messed about!
Glad it's all sorted and happy []
]
Having just checked mine, I wonder if someone has made you aware of potential Drain Tube blockage in the hood storage compartment ? It’s only a 5 min job to check and will safe thousands of pounds and lots of hassle which sadly others on this forum have found out to their cost.
Posts made and opinions expressed are those of the individual forum members
Use of the Forum is subject to the Terms and Conditions
