Porsche Warranty Shocker!!

[jonathanw]

And in the USA the Porsches are much cheaper!!

 

[Diesel130]

ORIGINAL: spyderman
... I asked my dealer earlier today if I could renew way early to avoid the increase - hasn't come back to me yet.

I read somewhere it is up to 8 weeks before, that you can renew.

 

[Rodney Naghar]

I've had a look at the Tesco's Policy....it's good, except it looks like it wont cover 911 variants, and to get the best plan your car must be under 6 years old and have covered under 60,000 miles.
I have changed the formatting to make those sections obvious.

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Your Policy Summary​

Please read this document carefully. This is a Policy Summary only and does not detail​

the full terms and conditions of the cover. Please refer to the Welcome Letter and Policy​

Document to make sure you understand what is covered and the full terms and conditions​

of your policy.​

Features of a Tesco Car Warranty Plan​

The policy is underwritten by Motors Insurance Company Limited and will run for 12​

months from the policy start date.​

Depending on the level of cover you have chosen the following sections apply. Please read​

your Policy Document carefully to ensure that the level of cover selected meets your needs.​

Value "" Section A​

(for cars up to 10 years old/ 100,000 miles, £1,500 claim limit per claim*, £50 excess)​

Standard "" Section B​

(for cars up to 8 years old/ 80,000 miles, £3,000 claim limit per claim*, no excess)​

Finest "" Section C​

(for cars up to 6 years old/ 60,000 miles, unlimited claim limit*, no excess)​

*the total value of claims made in a year can be up to the market value of your vehicle.​

Significant features and benefits of a Tesco Car Warranty Plan​

"¢ Unlimited number of claims and unlimited mileage once the policy starts​

"¢ Your choice of repairer​

"¢ Claims settled directly with the repairer​

"¢ Monthly instalment plan available at no extra cost​

Car​

Warranty Plan​

Value​

"¢ Named component cover​

"¢ Continental cover for 30 days​

Standard​

As​

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Value plus:​

"¢ Increased component coverage​

"¢ Continental cover increased to 60 days​

"¢ Car hire "" claim up to £40 per day​

for up to 3 days​

"¢ Wear and tear cover included​

Finest​

As​

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Standard plus:​

"¢ Our highest level of component coverage​

"¢ Continental cover increased to 90 days​

"¢ MOT Test Insurance cover​

"¢ Claim up to £100 towards hotel​

expenses or rail travel​

"¢ Car hire "" claim up to £40 per day​

for up to 7 days​

What is covered?​

Value Standard Finest​

Consumables CCC CCC CCC​

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Oil seals/gaskets CCC CCC CCC ​

Turbo CC CC CCC​

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Casings CC CC CCC​

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Clutch CC CC CCC ​

Cooling System CC CC CCC​

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Differential and Drive Line CC CC CCC​

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Engine CC CC CCC ​

Fuel System CC CC CCC​

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Gearbox (manual and auto) CC CC CCC​

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Ignition System CC CC CCC ​

Brakes/ABS C CC CCC​

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Electrics C CC CCC ​

Heating System C CC CCC​

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Air conditioning/Climate control x CC CCC​

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Steering x CC CCC​

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Wear and tear x CC CCC​

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Catalytic Convertor x x CCC​

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Cruise control x x CCC​

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MOT Test Insurance cover x x CCC​

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Suspension x x CCC​

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Tesco Car Warranty Plans have different levels of cover to suit your needs.​

Above is an overview of cover level comparisons between the Plans.​

x​

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= no cover​

C​

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= low cover​

CC​

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= medium cover​

CCC​

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= high cover​

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Significant exclusions or limitations of the policy​

Please be aware that the following items are not covered by Tesco Car Warranty Plan:​

"¢ Body components, panels, paintwork, glass or trim.​

"¢ Servicing or items normally replaced during routine servicing including any damage​

caused by failure of timing belt which has not been replaced as recommended by the​

vehicle's manufacturer.​

"¢ Mechanical or electrical failure due to wear and tear (Value only), incorrect adjustment or misuse.​

"¢ The clearing of fuel lines, filters, throttle body and pumps and damage caused to covered​

components by the use of incorrect or contaminated fuel.​

"¢ Burnt out, sticking or pitted valves.​

"¢ Airbags, batteries, bulbs, exhaust systems, wiper blades, wheel balancing, tyres, water​

ingress and damage caused by water ingress.​

"¢ External oil leaks where the repair does not require the removal of a major component,​

lubricants, filter elements and any damage caused by frost, lack of anti-freeze, impact,​

accident or negligence.​

"¢ Traffic management systems, satellite navigation systems, telephones, TV's, associated​

equipment and any in-car entertainment system.​

"¢ Mechanical failures caused by faults that existed before the warranty began.​

"¢ Any failures caused by lack of maintenance.​

"¢ Alterations or modifications to manufacturers' standard specification (excluding factory​

fitted optional extras).​

"¢ Electrical software update or reprogramming unless required due to failure of a covered part.​

"¢ Vehicles used for hire or reward (i.e. taxi or driving school vehicles), public service,​

competition, rallying or racing.​

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"¢ Certain vehicles are classed as Prestige and will be subject to an additional premium.​

​

These vehicles are:​

All 4x4 vehicles, Alfa Romeo (apart from GTA models), Audi (apart from all A2 models, all​

A3 and A4 4-cylinder models), BMW (apart from 1 series, 316 and 318), Cadillac, Chrysler,​

Dodge, Ford Galaxy, Honda NSX, Jaguar, Lexus, Mazda RX-models, Mercedes-Benz,​

Mitsubishi Evolution models, MGF, MGTF and MG-ZT models, Morgan, Nissan 350Z,​

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Porsche (apart from 911 models),​

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Renault models over 2450cc, Saab, Subaru Turbo,​

Vauxhall VX220 and Monaro, Volvo "T" and "R" models and VW Phaeton vehicles.​

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"¢ Vehicles specifically excluded from Tesco Car Warranty Plan are:​

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All vehicles over 3500cc. AC, Alfa Romeo GTA models, Aston Martin, Bentley, Bristol,​

Bugatti, Caterham, Daimler, Ferrari, Invicta, Jeep, Jensen, Lamborghini, Lancia, Lister,​

Lotus, Marcos, Maserati, Maybach, Microcar, Nissan Skyline, Noble, Pagani,​

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Porsche 911models,​

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Rolls-Royce, TVR, Westfield, Yugo, North American vehicles, Motorhomes, Grey​

Imports, kit cars and all commercial vehicles including car-derived vans.​

Please refer to the Policy Document for a full list of exclusions and limitations.​

Your right to cancel​

If this cover does not meet your requirements, please contact the Administrator within​

14 days of receipt of your documents. We will return any premium paid in full provided​

no claims have been made on the policy during that time. The full annual premium is​

due if a claim has been made in that time. After the 14 day cooling off period no refunds​

are available.​

How to make a claim​

Take your vehicle to a VAT registered garage or repairer and provide them with the​

Tesco Car Warranty Plan and your Welcome Letter.​

Alternatively, ring Tesco Warranty Administration on​

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0844 573 8120 for claims advice.​

How to complain​

We hope you will be pleased with the service we provide. In the unlikely event​

of a complaint regarding this insurance policy, telephone the Administrator on​

0844 573 8120​

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or Typetalk 18001 0844 573 8120​

If you wish to contact the insurer directly, please write to:​

The Risk Manager, Motors Insurance Company Limited, Jubilee House,​

5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG​

If you cannot settle your complaint with us, you may be entitled to refer it to​

the Financial Ombudsman Service to review your case. The right to apply to the​

Ombudsman must be exercised within six months of the date of our decision.​

Please write to:​

The Financial Ombudsman Service,​

South Quay Plaza 183 Marsh Wall,​

London E14 9SR​

Telephone: 0845 080 1800​

Compensation Scheme​

Motors Insurance Company Limited is covered by the Financial Services Compensation​

Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot​

meet our obligations.​

You can obtain more information about FSCS arrangements by telephoning them​

on​

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020 7892 7300.​

About our insurance services​

1. The Financial Services Authority (FSA)​

The FSA is the independent watchdog that regulates financial services. Use this​

information to decide if our services are right for you.​

2. Whose products do we offer?​

We only offer products from a single insurer "" Motors Insurance Company Limited.​

3. Which service will we provide you with?​

We will advise and make a recommendation for you after we have accessed​

your needs.​

You will not receive advice or a recommendation from us. We may ask you some​

questions to narrow down the selection of products that we will provide details on.​

You will need to make your own choice about how to proceed.​

4. What will you have to pay us for our services?​

A fee​

No fee​

You will receive a quotation which will tell you about any other fees relating to any​

particular insurance policy.​

5. Who regulates us?​

Car Care Plan Limited (trading as Tesco Warranty Administration), Jubilee House,​

5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG is authorised and​

regulated by the Financial Services Authority.​

Our FSA Register number is 309268.​

Our permitted business is arranging general insurance contracts.​

You can check this on the FSA's Register by visiting the FSA's website​

www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.​

Car Care Plan Ltd is trading as​

Tesco Warranty Administration​

Jubilee House​

5 Mid Point Business Park​

Thornbury​

West Yorkshire​

BD3 7AG​

3​

3​

6. Ownership​

Car Care Plan Limited is a wholly owned subsidiary of Car Care Plan (Holdings) Limited​

who also wholly own the insurance undertaking Motors Insurance Company Limited.​

7. What to do if you have a complaint​

If you wish to register a complaint, please contact us:​

... in writing​

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​

Write to the Customer Services Manager, Tesco Warranty​

Administration,​

Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire​

BD3 7AG.​

... by phone​

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Telephone 0844 573 8120​

If you cannot settle your complaint with us you may be entitled to refer it to the​

Financial Ombudsman Service.​

8. Are we covered by the Financial Services Compensation Scheme (FSCS)?​

We are covered by the FSCS. You may be entitled to compensation from the scheme​

if we cannot meet our obligation.​

This depends on the type of business and the circumstances of the claim.​

Insurance advising and arranging is covered for 100% of the first £2,000 and 90%​

of the remainder of the claim, without any upper limit.​

Further information about compensation arrangements is available from the FSCS.​

Demands and Needs statement​

This warranty meets the demands and needs of motorists who wish to insure their​

vehicle against the risk of mechanical and electrical failure.​

 

[David Vickers]

I've just re-checked the Tesco site and they've added that 911 exclusion since last week as I've got the printed list of included and excluded as I was looking to buy some when my warranty runs out.

Do they know something more about the 911 that we don't?

 

[rob.kellock]

I noticed that. Perhaps the underwriters like playing on internet forums instead of working too...

 

[Robin M]

I have been told by my OPC Service Manager that the new price includes the 111 point check each time. Howeevr what it finds outside the warranty which you may be told you have to fix before the warranty can be issued could be interesting.....

 

[jukn]

i rang up about the 911 exclusion as the site was giving me a quote which it won't for my old tvr reg.
I was told that it was a mistake on the site and that they do cover 911's. The chap i spoke to is sending me out the policy document plus his number if i want to go ahead with it. I'll let you know if i decide this is the best plan for me

 

[jukn]

still on the warranty trail, Tesco have informed me that as of Monday last they no longer insure 911s but did up to the day before. They may introduce them again to the warranty plan but they don't know when.

Warranty works are offering a platinum cover policy for my 911 which would allow up to £2500 per claim to the value of the car over the lilfe of the policy. It is an all electrical and mechanical policy and would cost £823.30 for 3years warranty.

I think they may have sold this one to me although i haven't purchased it yet!

 

[caiseya]

I had my letter today as mine expires at the end of Oct on a 03 C2 .....

Im happy to scan the letter ...

It just tells me the new price and not why its gone up 45%..

"if you are interested in purchasing, please contact to arrange an appointment for a vehicle check" .. no mention that when i renew last year, they just took my £900.

My cars always been OPC'ed for servicing but £1450 buys a lot of work a JZs

I have 3 other 911 buddies, I will talk to my OPC but we are all going to take our cars out of the OPC network

Andy

 

[Michael Downing]

I think that this is a very shortsighted move by Porsche.

I have a 996 that I've owned from new, whose warranty will be due in December, when it will be 5 years old. It's a 2004 model so only needs to be serviced every 2 years (at my average 6k miles pa); despite this I have made the trek to my original OPC each year for a service or an annual check and for the warranty to be renewed. Each time, I have spent some time in the OPC and have usually bought some Porsche Selection goodies; last year I bought a quite pricey day out for the Mrs for a Christmas present. Each year, I have gulped and coughed up to renew the warranty. I'd say that it has been priced perfectly - high enough to make me flinch but not quite high enough to put me off.

The price rise alone puts me off renewing. I don't care about the additional cover; that smacks of being forced to buy extra stuff I don't want. Anyhow, I distinctly remember being told that the old warranty terms were extrememly comprehensive, Sir, very impressive, all you could want [&:]

But more serious is the 111-point check. This means I have to pay for the warranty, then may be told that I'll have to pay more before it comes into force if it reveals non-warranty items that need rectification. Sorry, that's not on. I have a good relationship with my OPC and am sure I could get the warranty price back, but I'm guessing I'll still be looking at the cost of the check. What have I paid for, exactly?? Sounds like I'll have paid to be told I can't afford a warranty....[]

In the meantime, I've built up a relationship with Autofarm by way of track day checks. So if this checks out in December, I won't be risking a wasted day of my limited vacation leave and the possible 111-point cost, merely to find out if I can buy a warranty for a basic cost that is already more that I think I can justify. It's the uncertainty that is the nail in the coffin.

So ... the OPC will lose;

- 1x annual check or service revenue
- revenue from annual browse of the Selection catalogue
- 1x annual "Visit & Drool" event chez my OPC that, each year, tempts me just a little bit more each year to buy a new one

 

[spyderman]

I really do get the feeling that this warranty change was thought up by some desk jockey at Porsche HQ before the "credit crunch", on the premise that "yer average Porsche owner is loaded and can therefore afford it".

And I really do hope that all the ruckus that its caused (at least four threads on here, one on Boxa.Net and the really long on Pistonheads that started it all) is being taken notice of, not least by PCGB but also by Porsche UK. From what I've read, the UK dealership network have been taken completely by surprise by this and aren't happy either - times are not good for them and a move like this (a 28% rise for a Boxster owner like me) is not going to help matters.

I will be very disappointed if we don't see an article on the warranty rise and annual 111-point check in the next issue of PP, or the following one, including an official response from Porsche UK. And given it doesn't come in until October, maybe there's still a chance - if we all make enough noise - that they'll see sense and at least revise the increase and perhaps think of a way of combining the check with your MoT.

 

[Michael Downing]

Just remembered - for the last two years, on both servicing trips the sales staff have called me with the "I see your car is in the dealership today ... would you like me to assess it for px" line.

So the OPCs know that the annual service trip is a sales opportunity. They will, I imagine, be doubly unhappy when they start to dry up.

 

[strickers]

Due for renewal on the 7th October, heading in this week to do so before the price rise! Next year they can take a running jump, may look at Hartech's scheme, any feedback.

 

[Rotorhead]

ORIGINAL: strickers

Due for renewal on the 7th October, heading in this week to do so before the price rise! Next year they can take a running jump, may look at Hartech's scheme, any feedback.

It's unfair to call it a 'price rise'. From my enquiries, it's a new scheme with wider cover and greater benefits.

I'll investigate further nearer renewal, but for many people it could actually be better value than the outgoing policy. And, on the higher value models its inclusion may well be essential for selling privately.

Agree that Porsche GB should really fund the 3rd year's warranty, or at least provide the option to buy it at low cost when new, but my experience of Porsche warranties and the 'goodwill matrix' (over the last 20 odd years) has been entirely excellent.

 

[sally]

i dont think its really a increase in cover.
yes some suspension and electrics covered now - stuff thast you can do yourself / leave until its affordable to replace. (pcm 1 !).
my worry is that you will have to have any non standard part replaced with a porsche one.
so if your pcm sat nav thingy goes tits up, and you have replaced with something that works, will you have to purchase new pcm to get warranty !. ?.
im quite happy with just engine and box cover - thats all i want.
if they offered that at a cheaper rate (say £1200.00) that wouild be fine.
not going to happen though is it !
cheers
sal.

 

[David M]

so if your pcm sat nav thingy goes tits up, and you have replaced with something that works, will you have to purchase new pcm to get warranty !. ?.

And if you have replaced the screen on your TV yourself would you still expect the manufacturer to honour the warranty.

Let's face it most people abuse the warranty system by getting none warranted items sorted by independents and just the covered areas by the OPC's - nothing wrong with that but Porsche are just trying to address that with these changes. Now you will be able to get most items (including the PCM) sorted by the OPC which (to me) is clearly easier.

Ultimately it is just another insurance policy which is priced for the risk involved. There are clearly alternatives out there but they are cheaper for a reason....

If you don't like the price....don't buy the policy and take on/manage the risk. If you don't like the principal don't buy the brand.

The actual increase does get you a further inspection and more cover so as previously noted so it is not just a price increase.

I can understand from Porsche perspective that they are trying to ensure that only cars with a pure OPC history are covered by their warranty and therefore trying to establish a "pedigree" of secondhand cars. This probably fits in with a policy of selling more older stock and hence trying to squeeze the independents. It's just business!

 

[spyderman]

What hasn't been made clear yet is whether the dealer will refuse the warranty entirely if items fail the 111-point inspection. Obviously critical items must pass, but what about non-critical items, like the PCM? Perhaps they would then issue the new warranty with the busted items specifically listed as not covered? Again, this is something that could be clarified via an in-depth article in PP...

 

[sally]

i get your point.
the thing is im not to worried about indies, and would rather give work to opc for that "stamp", but if i cannot renew my current warranty with a new one because i have not got pcm 1 (which is total rubbish) ill move elsewhere.
will they just exclude that item from the warranty covered list ?
needs all to be clarified i think !.
its the same with spring kits, how are they going to treat manthey customers with gt3 kw suspension ?.
also are there differant rules per country on the new warranty or just uk ?.
cheers
sal.

 

[ArBee]

Further to my post regarding researching warranties from 3rd party companies through my daughters fiance (Matt - www.CJMlondon.com ) who is in the trade. He has told me there may be a company who would be willing to sell warranty for the 911 through his dad's business (he sells exotics) and that the cover is comprehensive although I don't have the facts to hand just yet. It looks as if the price is around the £800 mark which will include CJM's handling fee as the claims may have to go through them as agents. details are still sketchy at present as Matt is still talking to them. What is clear though is that only cars with a full OPC service history will be excepted.

Matt feels that this cover will include the engine and be near to the OPC cover but as I said this will need to be confirmed and I am hoping to bring news soon.

RB

 

[Rodney Naghar]

Well done Arbee, let's hope for some good news[]