Replacement windscreen (Insurance)

[chrishak]

They should fit a like for like screen - I can't see how they can possibly justyfy fitting anything different! Is your screen a very late one (964 type)? If I remember correctly, these were bonded in and have a solid seal but earlier ones have a mylar insert. As far as I know, the seals aren't interchangable so again, they must fit a like for like replacement.

If they try to wriggle out of their responsibilities, I suggest you contact the insurance ombudsman.

Out of interest (as I am also disgruntled with one of my insurers), who is your insurer?

 

[Kevin Frost]

Mine is one of the first 3.2's (Nov 83) It has just been a farce today with them. I use a broker (Need 2 Insure). Actual Insurer is Markerstudy.

 

[chrishak]

I believe the seal they are insisting you fit will not fit an early 'screen and aperture. As your screen (and the replacement they must pay for) isn't bonded, your existing seal can be reused.

Unfortunately, you appear to be dealing with cretins!

 

[sesame]

I would expect to get a replacement screen the same as existing.

Only the run out Carrera 3.2 had a one-piece windscreen rubber seal, with no insert spreader. This windscreen seal is only used in combination with the 964 screen. I did hear the insert can be damaged and it can be difficult to get replacements. I wonder if this is why they want to fit the '89 type screen rubber, if that is what they are referring to. I haven't read anywhere that the two rubber / screen combinations are interchangeable. However, the only reason they wouldn't be is if the body shell aperture for the front screen was somehow different.

As you say Kevin, if they intend to replace like with like using a standard screen then it I would expect this to be a tinted screen, with top tint, and the two piece seal (rubber seal with the insert trim).

Just written this at the same time as chrishak last post.

Steve

 

[Kevin Frost]

During my little run out yesterday my windscreen picked up a bad stone chip which has now spider webbed. Rang my insurance up today to see about having a replacement fitted but they are being morons & say they will only fit a standard screen. (Mine has the green tint & top tint) My seal has also the inner black trim but they are insisting that a solid seal will be fitted. Basically, Dis-chuffed!!!!
Much I can do about this?

Kind regards, Kevin

 

[bellaboots]

Only advice I can give you is try and use National Windscreens

 

[graham tompkins]

Hi Kevin,

I agree with the above. I had my screen replaced due to a stone chip that crept. that was 4 years ago.

The windscreen replacement company hummed and haa'd about it when I spoke to them to book an appontment, particularly as they had no experience of the ones with the insert, however, this was Autoglass and they suggested that I speak to their Swindon branch as they had a chap there who Was used to fitting screens in older vehicles. I did , the chap knew exactly what was required, the only proviso being I had to go to them rather than mobile replacement. Did a great job, green tint and all. I watched them do it. I think a lot of these places are geared to modern bonded screens and the younger guys there just dont know what they're doing with older vehicles.

you need to be firm and insistent but be prepared to do some of investigative work for them yourself.

seems to be a day for Insurance related issues.......I bloody well retired to get away from all that.

Graham

 

[SilverWT]

However, the only reason they wouldn't be is if the body shell aperture for the front screen was somehow different.

The body apertures are different. The late 3.2s and the 964s have a larger/extended body flange (that the rubber seal fits over) that is 5mm longer. The grove in the rubber is 5mm deeper to accommodate the larger flange and the screen itself is 10mm smaller in height and width.

They are not however, bonded in. Bonding the glass in started with the 993.

Insist they use the correct screen and a new genuine Porsche rubber seal. If they reuse the old one, or a patent part, it is almost certain it will leak at the first sign of rain. Also, make sure they fit the alloy spreader trim into the rubber before they put the screen in the car.

As a further precaution, I would ask the fitters how many screens they have "strung in" before. A lot of the people working for the national screen replacement outfits have only ever seen bonded in screens, you need an "old school" fitter for the job.

Mark

 

[sesame]

Hi Mark, thanks for clearing up my aperture issue. I thought the late rubbers looked thinner so expected the screen was a little larger to compensate. I was wrong thinking that then!

Therefore, Kevin is going to have to stick with the original rubber and spreader trim for his '84 car (see pictures in his earlier thread; 'Bought my first 911 yesterday'). Good to have that sorted out before the day of the change, no fun having the screen out and the new one won't fit.

Steve

 

[SilverWT]

I thought the late rubbers looked thinner so expected the screen was a little larger to compensate. I was wrong thinking that then!

Sorry Steve, I miss-typed and you were thinking correctly - 10mm LARGER in height and width for the late 3.2 and 964 screen.

Mark

 

[Kevin Frost]

Many thanks all for your replies. Hugely appreciated as always

I will see what they say tomorrow then go to war with them if necessary

 

[911 targa]

When I did a total strip down the win screen rubber had the alloy spreader which had to befitted on to the screen before insertingback into the aperture also check for rust as they are very prone also the rubber is dry fitted

Paul

 

[Kevin Frost]

Well. A frustrating day to say the least. I will only say NEVER insure your car with Markerstudy. They absolutely excel in incompetence. 3 days now & they still can't tell me what is happening regarding the screen. I rant National Windscreens who they use & was quoted £480 for a green/green top tint Genuine screen. When I spoke to Markerstudy they told me the screen was nearly £800!!!!!!! When I challenged them about the price difference they became really offhandish. They also want to re use my existing seal which I didn't accept.

Will continue battling with them tomorrow.

 

[graham tompkins]

Well. A frustrating day to say the least. I will only say NEVER insure your car with Markerstudy. They absolutely excel in incompetence. 3 days now & they still can't tell me what is happening regarding the screen. I rant National Windscreens who they use & was quoted £480 for a green/green top tint Genuine screen. When I spoke to Markerstudy they told me the screen was nearly £800!!!!!!! When I challenged them about the price difference they became really offhandish. They also want to re use my existing seal which I didn't accept.

Will continue battling with them tomorrow.

If you are using their preferred firm, i.e National, why dont you simply arrange it at £480, give them your policy number and theyll do the rest for you, you just pay the excess and thats it, they direct bill the insurer

Unfortunately insurance staff aint what they used to be, now a bunch of kids , often called Darren or Tracy. Your broker appears to be nothing for you here either.

insurers dont get involved in windscreen claims, you just use their nominated firm. May need to hunt out a depot with a comptent fitter..

Hope this helps

regards

Graham

 

[graham tompkins]

Well. A frustrating day to say the least. I will only say NEVER insure your car with Markerstudy. They absolutely excel in incompetence. 3 days now & they still can't tell me what is happening regarding the screen. I rant National Windscreens who they use & was quoted £480 for a green/green top tint Genuine screen. When I spoke to Markerstudy they told me the screen was nearly £800!!!!!!! When I challenged them about the price difference they became really offhandish. They also want to re use my existing seal which I didn't accept.

Will continue battling with them tomorrow.

If you are using their preferred firm, i.e National, why dont you simply arrange it at £480, give them your policy number and theyll do the rest for you, you just pay the excess and thats it, they direct bill the insurer

Unfortunately insurance staff aint what they used to be, now a bunch of kids , often called Darren or Tracy. Your broker appears to be nothing for you here either.

insurers dont get involved in windscreen claims, you just use their nominated firm. May need to hunt out a depot with a comptent fitter..

Hope this helps

regards

Graham

 

[graham tompkins]

Only pressed once.......honest, not been drinking either

 

[Kevin Frost]

They are also saying that if I want a genuine screen then I have to pay the difference in cost to their more than likely Mickey Mouse one

 

[chrishak]

Only pressed once.......honest, not been drinking either

You're amongst friends now Graham, don't try to hide it, own up - you've been at the Sanatogen haven't you!

 

[Kevin Frost]

Another frustrating day full of promised return calls...........

Have a day off tomorrow so off to war I go. [>:]

 

[graham tompkins]

I do hope you are able to resolve your problem with your Insurers, and I must say from what you have said, their service delivery appears to be very poor. Sadly this is not uncommon, particularly with this breed of new Insurers on the block so to speak. They dont appear to give a toss about their customers, your loyalty, and as far as their reputation is concerned, well, they havent got one. It started in the early 90's with the advent of the regulation of financial services. Blame the Government, the EU ,as it was totally mishandled with a massive loophole being left open which allowed Companies to operate under a passport system , and therefore essentially being able to operate in the UK without the full extent of regulation by the then FSA, now FCA, that applied to the established market.We used to scream our tits off about unfair competive advantage, and laugh when they used to go down the pan with regularity but some survive to this day as does this dubious loophole. From the small print:-

Markerstudy Insurance Company Limited is authorised by the Gibraltar Financial Services Commission and subject to a limited regulation by the Financial Conduct Authority and Prudential Regulation Authority in respect of underwriting insurance business in the UK (No. 206322). Registered in Gibraltar Number 78789. Registered Office: 846-848 Europort, Gibraltar Markerstudy Limited is an appointed service provider to Markerstudy Insurance Company Limited .....

no bloody wonder that the Insurance industry has such a bad reputation !!

Graham