RS 60 Spyder

[Guest]

I have bought a Boxter S RS 60 Spyder and Porsche in their wisdom (I don't think)
have misbuilt the vehicles with sports design electric seats. They have forgotten to include the memory for the seats and delivered the vehicles to their customers without any notification of the misbuild. They are now NOT prepared to put this right claiming that it would be too difficult to rectify. Considering this vehicle has cost £53,000.00 I think it is not acceptable that they are not prepared to correct their mistake. Has anybody else bought a RS 60 Spyder with the same problem?
I am in the middle of trying to sort this out but Porsche do not seem concerned
that they have made the mistake and shoud be putting their mistake right.

 

[jr2015]

Hi V8, I`m not a lawyer, but I would have thought the Sale of Goods Act would cover this. If the car has been delivered to a different spec to the one you ordered, you are entitled to refuse it.
jr

 

[Gary C]

That would be unacceptable on a Micra !

Is the dealership being supportive ? I would hope they are fighting your corner.

I would have thought letters to Porsche GB and Porsche AG politely reminding them that this must be rectified or compensated.

Next action would be solicitors letters, letters to magazines, Porsche post etc.

Then it would be legal action I suppose

 

[daro911]

ORIGINAL: VeeEight

I have bought a Boxter S RS 60 Spyder and Porsche in their wisdom (I don't think)
have misbuilt the vehicles with sports design electric seats. They have forgotten to include the memory for the seats and delivered the vehicles to their customers without any notification of the misbuild. They are now NOT prepared to put this right .

Ask for a 10% discount off the list price failing that reject the car.

With car prices in free fall right now the dealer should play ball []

Somone who went to pick up a new MINI this week pointed out a paint defect and the dealer immediately offered £500 refund when talk of rejecting the car was raised [8D]

 

[Guest]

I have got an RS60 can you explain what you have as mine has the manual forward and back action,manual raise and lower action and electric back adjustment with the sports seats

 

[Guest]

First of all thanks for the replies.
Gary C, The dealer is not being very supportive. They have offered me the money back on the electric seats but that is not
what I want. I would like the memory for the seats that I ordered. The strange thing is that all electric seats fitted to new vehicles should have the memory function so the have made a huge mistake and I would have thought it should have been
spotted by the checking procedures when the car was being built and if not then, by the dealer when the PDI was done.
The dealer says that they do not check the car for what equipment was ordered when they do the PDI. So it was only spotted by myself when I picked up the car. I am sure that Porsche tried to hide their cock up because they must have known about it before the cars were shipped.

Hinemeadow. This is only a problem if you ordered the adapative sports seats fully electric.

I am not giving up on this and I am writing to Porsche GB & Germany to express my points.

Phil

 

[daro911]

ORIGINAL: VeeEight

Gary C, The dealer is not being very supportive. They have offered me the money back on the electric seats but that is not
what I want. I would like the memory for the seats that I ordered.

I am not giving up on this and I am writing to Porsche GB & Germany to express my points.

Phil

So what is the bottom line [&o]

Your dealer can't supply the seats ordered[] and if that is a fact of life what is your final position going to be

 

[GOOFY]

Much as I like the cars they make, I really think Porsche as a business take the ***s out of their customers. This is indicative of how arrogant they have become with the brand - perhaps why Ken is trying to bring them down a peg or two. My really worry is that they will ruin VW, who I depend on for supplying my reliable family cars !

 

[daro911]

ORIGINAL: GOOFY

Much as I like the cars they make, I really think Porsche as a business take the ***s out of their customers. This is indicative of how arrogant they have become with the brand

I've been a Porsche buyer since nineteen seventy eight [] and the best years for customer care were between 1990 - 1997 the 7 years of famine for the entire country. During that economically challenging period your local OPC competed head on with all the indi's of the day and the customer was "King" for the price of the common man

Just to hang on in there and survive the OPC became super helpful and cost effective places for everything Porsche right up until the next round of good times arrived circa 1996/97 with the arrival of the 986 & 996.

Unfortunately, for the customer, the past decade of never seen before financial and sales highs have made the OPC's fat, greedy, arrogant and very user friendly NOT![] A decade of spin and arrogance demonstrated by our leaders has rubbed off on many of the OPC's too [&o]

Even Porsche will feel the bite of the "New Labour" fiscal cock ups coming home to roost and as there sales slide hopefully they will "smell the expensive coffee" we have all been paying for up to now and once again there customers will be treated with some respect and not as cash cows [&:]

 

[oliver]

ORIGINAL: VeeEight

I have bought a Boxter S RS 60 Spyder and Porsche in their wisdom (I don't think)
have misbuilt the vehicles with sports design electric seats. They have forgotten to include the memory for the seats and delivered the vehicles to their customers without any notification of the misbuild. They are now NOT prepared to put this right claiming that it would be too difficult to rectify. Considering this vehicle has cost £53,000.00 I think it is not acceptable that they are not prepared to correct their mistake. Has anybody else bought a RS 60 Spyder with the same problem?
I am in the middle of trying to sort this out but Porsche do not seem concerned
that they have made the mistake and shoud be putting their mistake right.

'Forgotten' is an odd word to use. Are you saying that all RS60s are being built without 'memory' seats, or there was an error with just yours?

Plenty of Porsches have electric seats, but no memory. And some, such as the GT3, can have adaptive sports seats, but without memory.

If the RS60s were all spec'd without memory then your position is difficult. If there was an error with just yours, then I would have thought you were in a strong position to demand a retro-fit.

 

[Guest]

Daro911, At the moment I can not decide what my final position will be. Porsche say that the memory can't be fitted after the car has been built but will give me the money back for the seats. As both my wife and myself drive the car and are of different hights and build, the memory for the seats was important. We have the same facility on the Lexus we own and it makes life so much easier just to press a button and the seats go to our own positions.

Oliver, I paid for the electric sports adaptive seats (PO1) on the extras list for the Boxster. Quote from the Price List.
' as sports seats above (which is the standard sports seats) but with full electric adjustment of all seat settings, including 4 way adjustable side bolsters and lumbar support. The additional memory functions includes both exterior mirrors and all drivers seat adjustments down to the side bolster adjustments '
As far as I can gather, all of the RS 60 Spyders that ordered these seats have been misbuilt without the memory.
I have to agree with some of you guys commenting about Porsche's customer service. I would have expected for them to have been a lot more concerned about the problem and to put themselves out to make sure it is put right.

Thanks again for your comments Phil

 

[swedenspyder]

Phil,

Any news about this issue?

Will Porsche UK rebuild the seats in your car to what you originally specified?

Bengtos

 

[Guest]

Hi Bengtos

At the moment Porsche say that they are unable to rebuild the seats to the specification that I ordered. I am in long discussions and arguments with the dealer that sold me the vehicle and Porsche GB, but up to now it is not looking good for a satisfactory conclusion. Will let everybody know what the result is in about a weeks time when Porsche GB get back to me. Phil

 

[Rob Edwards]

Hi VeeEight
Sorry to hear of your tale of woe, and sadly it rings true that Porsche are not eager to sort this out. Daro was right - during the mid 90's when I had a humble 944, the local OPC was truly marvellous - open days, free loans of 993 for a half day when 944 in for service and always made to feel welcome and valued.[]
Not any more in my case, and I will be thinking about AudiR8/Maserati/Aston next year when it's time for a new car again. For me, being a valued customer is part of the ownership experience - it's rather like going to a Michelin 3 star restaurant, and having sumptious food ruined by a shoddy and careless waiting staff.[:'(]

I would speak to Trading Standards about this - the situation may not be as cut and dried as it may first seem, as there may be only an obligation to recompense you for the value of the cost of the seats. They will advise you over the best course of action to take, and may even get involved if necessary.

What the OPC has to think about is the cost to their reputation should the matter go to county court (and possibly the papers), so they should be trying to mediate and findan acceptable solution to both parties.

I rejected my 987S (due to the 2100 rpm rattle - see the thread i started some while ago) after the OPC could not cure it after night on 2 months, but I suspect that this was the OPC taking the 'hit' here rather then Porsche GB, as I swapped to a 997S from them.

I am not a lawyer, but found Trading Standards very helpful in my case, as even without involvingthem, they gave me good advice as to what to put forward and what my legal standing was in relation to the car.

I wish you luck, and hope that you achieve a satisfactory outcome.

Rob

 

[Gary C]

I had these type of seats once in a car I shared, I am 6ft and my gf was 5ft2. The memory function was fantastic, it even adjusted the mirrors.

As its not what you ordered and the functionality is important to you, surely you should reject the car (think there might be a time limit on this ?).

Send letters to all the car mags, and consumer mags. If one picks it up, bet your car will be sorted quickly.

Maybe organise a email shot from the forum members to Porsche GB ?

Failing that, stand in the middle of the dealership on a busy day and start shouting !

 

[Tony M]

Maybe with the RS 60 being a limited edition, Porsche had commissioned their seatmaker to make a whole batch of Red seats and Black seats all to the same spec and likewise they have pre ordered many of the other 'Included in the price' items from other suppliers.

My guess is that the man that produced the price list was not told that the usual Seat variations were not available on the RS 60's and you ordered something that you could not have from the onset.

I had a similar problem on my new cayenne GTS. I ordered roof rails and side steps but could not have either because with the Glass panoramic roof would not allow the fittings to fit and the GTS has side skirts so you cant fit side steps either.

How to resolve your problem is a problem itself and I offer no solution other than to fight for compensation for having to manually readjust the seats after your wife drives.

 

[Gary C]

ideal solution

Demand a second free car for the wife []

 

[Guest]

Tony M

I think you have hit the nail right in the middle of the head.
My guess is the same as yours.
Still waiting for Porsche GB to get back to me.

Phil

 

[Guest]

Just to let everybody know, Porsche GB have offered me a refund for the seats plus £1000.00 as compensation for the incovenience.
I thinks that's the best offer I am going to get from them, so am probably going to accept. Phil

 

[964RS]

Have you accepted?

It's not what you ordered - and now you have to live with this shortcoming for the period of your ownership of the vehicle.

Porsche will feel no pain by you accepting the cash offer. The money is nothing to them. What would be improtnat to them is if all the owners stood up for their rights and opted to get what they ordered or nothing at all.

Personally I would reject it. If you are committed to this car then ask for a new vehicle with the correct spec, if it's possible.