Warranty

[crg58]

Hi everyone, just thought I'd pass on my recent experiences. After many weeks of nail biting and deliberation, due to reading some of the posts on this and other forums, I decided to renew the warranty at the same time as the cars first MOT the work being carried out by OPC Wilmslow. To my great relief the car sailed through both with no problems what so ever. The staff at Wilmslow were great, managing to fit the car in at extremely short notice.

On a slightly different note, OPC Leeds kindly gave me a 24 hr test drive of a PDK 4S, what can I say, I want one!!! I don't know if it was the revised PASM, the four wheel drive or a combination of both but the car was much smoother than my 06 Carerra S. The gearbox was a revelation, I had no problem with the steering wheel change buttons either. The only problem now is trying to figure out how to fund one!

Well all I can say now is that I am really pleased with the service I've received from both Leeds and Wilmslow OPC's. Praise for OPC's seems to be a rare thing these days.

 

[garyw]

ORIGINAL: crg58 Well all I can say now is that I am really pleased with the service I've received from both Leeds and Wilmslow OPC's. Praise for OPC's seems to be a rare thing these days.

Very true, and its reassuring to read and hear that for some it is still happening. I had a tyre quote from an OPC recently and unlike last time I had tyres fitted the OPC were actually the cheapest quote!!! even cheaper than Black circles etc... Sadly it was going to take them over a week to fit them (and I needed them that weekend [8D]), so I ended up having to get a tyre centre to match a dealers price!! garyw

 

[spyderman]

ORIGINAL: garyw I had a tyre quote from an OPC recently and unlike last time I had tyres fitted the OPC were actually the cheapest quote!!! even cheaper than Black circles etc...

Crikey! Which OPC was that?

 

[garyw]

Central England beginning with a "S" [] no naming and shaming and all that [] garyw

 

[colinb1]

ORIGINAL: crg58 Praise for OPC's seems to be a rare thing these days.

In my recent dealings with my local OPC (JCT600 Newcastle) they have provided excellent service from first contact to collecting car. I received a Customer Satisfaction email from Porsche a few days later - asking me to go to a URL and complete a form which would also allow feedback. However, the URL didn't work. I contacted Porsche UK (Reading) three times (twice by email and once by phone) notifying them of the problems I was having. On each occasion I was assured that the site would be working very soon and that I should just 'tell my local centre'. I really felt that Porsche UK were missing the point. I had already spoken to folks at Newcastle and they were delighted with my feedback but it made me wonder if Porsche UK were really interested in getting feedback from customers or were just going through the motions. Anyone else experienced this? PS - If you are using OPC Newcastle for after sales & parts ... ask for Danielle; Caroline; Colin; Michael; Ged.... Good folks.

 

[clarkes]

I also had 24 hours with a C4S with PDK and was mightily impressed. It obviously doesn't have the sheer power of the tt but the engine noise was more satisfying - more of a sports car than and angry Dyson - and the PDK was a dream, really smooth and quick changes and you only noticed the changes when you are accelerating hard. As for the buttons, I got in a tangle a couple of times because I am used to by tiptronic and pressed the bottom of the button to change down - but that just made it change up! The ride on the country lanes around us was better than my tt with less grounding from the flaps in front of the front wheels - but my car was in for some warranty work including new front strut top bearings and it now seems to have a bit better ride than before (and better handling - but it could just be my imagination). All in all, very impressed with the Gen 2 C4S, one to consider when I am ready to swap from the tt!

 

[garyw]

[] Looks like I'm the only one not being offered a test drive....[][][>:] garyw

 

[Alex L]

ORIGINAL: garyw [] Looks like I'm the only one not being offered a test drive....[][][>:] garyw

I am booked into a 997.2 Silverstone experience next Tue. Got an invite last weekend from my OPC. So they must be pretty desperate given my OPC is well aware how little interest I have in trading in my car!

 

[Rotorhead]

I've also had excellent experience from my OPC for many years and no issues with warranties - in fact prefer the new one. Also get occassional invites to events and interesting loan cars. I'm sure some people may have had disappointing experiences with Porsche/OPCs, but don't believe all the hype and negativity promoted on some forums.

 

[DSM]

ORIGINAL: oliver I've also had excellent experience from my OPC for many years and no issues with warranties - in fact prefer the new one. Also get occassional invites to events and interesting loan cars. I'm sure some people may have had disappointing experiences with Porsche/OPCs, but don't believe all the hype and negativity promoted on some forums.

Unfortunately it's not all hype. There is a published letter from PCarsGB Customer Assistance confirming that even paint protection film will prevent a car being warranted (see below) and it is in the new Warranty in black and white that ALL repair, service and maintenance must be done by an OPC or the warranty is invalid. This clearly extends to tyres, batteries, wiper blades and all consumables. Why do you like the new one? Have you had cause to use it? Dear Mr X Thank you for your enquiry regarding application of PPF and how this will affect both the manufacturer's warranty and Porsche Approved Warranty. I can advise that, if non-Porsche approved PPF is applied to the car whilst it is still covered by manufacturer's warranty or three year paintwork warranty, should the PPF damage the paintwork, Porsche will not cover the cost of repair under warranty. The Porsche Approved Warranty does not cover paintwork so, the warranty the Centre applies to a Used Approved car will not be affected. However, in order to extend that policy, the vehicle needs to pass a 111-point check to confirm it is to Porsche standards. Should anything non-Porsche approved be fitted to the car, it will not pass a 111-point check and, therefore, once you have PPF fitted by a third-party, you will not be able to buy another Porsche Approved Warranty for that car. Thank you for contacting Porsche. I trust this information is of assistance to you. Many thanks Porsche Customer Assistance Porsche Cars Great Britain Limited Bath Road Calcot Reading Berkshire RG31 7SE

 

[Rodney Naghar]

Of course they are not going to say anything other than that in writing, are you surprised? No point asking them to contradict themselves, they aren't stupid. However, you know as well as anyone that OPCs use their discretion in the application of the warranty, some people may get away with it some won't. Same as the old warranty (notwithstanding the goalposts have moved). If you need examples I can quote you a few. The question is and always has been........do you feel lucky?

 

[DSM]

ORIGINAL: Rodney Naghar Of course they are not going to say anything other than that in writing, are you surprised? No point asking them to contradict themselves, they aren't stupid. However, you know as well as anyone that OPCs use their discretion in the application of the warranty, some people may get away with it some won't. Same as the old warranty (notwithstanding the goalposts have moved). If you need examples I can quote you a few. The question is and always has been........do you feel lucky?

May have used their discretion on the old Warranty but I understand the new one is run on a completely different basis by XL and it is their discretion that matters not the OPC's. It is likely that any claim of substance, i.e much more than the annual fee, will be assessed by XL. Where is the OPC then? Having said that I would much appreciate some verifiable examples of discretion being used on the New Warranty scheme. They would go a long way to instilling confidence. As for your last point, I didn't realise I had to be lucky to get a good Porsche..................

 

[garyw]

Peter, are you really stuck in this rut?? We have been through this before... Seriously, well done on bringing down yet another positive post [&:] Gets more and more like some other forums day by day... I will tidy this thread up tomorrow. garyw

 

[DSM]

I'm sorry Gary, really I am, but if you can show me anything to put my mind at rest I'll leave it. So far no one has. After many years of dreaming I bought my 997 almost 2 years ago and it's been faultless so far. I love it. But the whole warranty thing makes me question things. All I'm looking for is evidence but all I get is blind faith. It has become a bit of a quest because no one seems to really know what the situation is. Prove me wrong. Please. At the end of the day, it really makes little difference to me. I won't take the new warranty in all probability, the odds are the car will be fine and if not then it won't be life changing. I love the car too, and will probably buy another in a year or two. This is one time I would love to be proven wrong, but so far no one has come up with any evidence that does that. Anyway, enough said. il

 

[garyw]

ORIGINAL: DSM Prove me wrong. Please.

Sadly I can't [], like you many of us are livid with the new warranty scheme and again many have/are leaving the Porsche warranty behind us. However I seem to have and majority of Porsche are reliable in a most cases. I have read many threads where people have had OPCs that will listen to them and accepted the car into the warranty scheme. However I do admit as yet I have not read a post where the OPC paid up on that claim- nor have I read one where a claim was turned down I agree with the comments on the quote as I have pretty much received the same response because that is the given line, however the quote says "therefore, once you have PPF fitted by a third-party" the key words being third party- again Porsche seem to be willing to charge you for something that they can offer, just not a third party. As with forums people tend only to post the negatives which is why I have spoken up that a positive post was once again brought down- Pistonheads and other places are depressing places to read as similarly the good threads are just jumped on... thus no one ever bothers to post positive comments. Like you, I would love to be able to actually prove you wrong but I sadly can't, nor can we as yet prove that the rules are being followed to the letter- I hope they aren't but it would be a bit crazy of an owner or OPC to mention on a open forum that PGB read that it has taken place, because I very much doubt it would again. Lets not forget that the dealers are franchise and probably as keen to do the work as we are to have it done... garyw

 

[Rotorhead]

Porsche have improved the warranty and tightened the rules. However, my OPC have shown a common sense approach to the new terms and most claims are dealt with at their discretion, so I'm perfectly content.

 

[Rodney Naghar]

DSM, if you are the same DSM2 on PH then you already have all the evidence you need, if not my apologies, I will quote you some evidence on the thread which you have posted many times on:- forza whites said: I don't believe this whatsoever. My car has had a few warranty claims (relatively minor!) and a TRACKER Horizon is fitted....No problems whatsoever. As I really have no idea where the TRACKER unit is located, do you think my OPC knows?? My insurance is through PORSCHE (Marsh private clients) and their paperwork carries the official Porsche GB logos etc etc, they required a TRACKER to be fitted. Absolute nonsense. He goes on to say ‘I have the new extended warranty. I have PORSCHE GB endorsed/sold insurance that state a TRACKER is requirement. This is on PORSCHE headed paperwork’ 'M3RMS' has said When I bought my car a couple of months ago the OPC actually advised & arranged the install of the tracker..... (which wasn't the VTS system) Guam said Oh come on what you say they COULD do is a world away from what they will. According to you because a car is covered in PPF it will (or might) be rejected for warranty.............. Err no I am living proof of that mine had the warranty exrension they found a warranty issue shortly thereafter engine out job no problemo. Toby Tucker It's up to the individual OPC discretion whether or not they will cover you under the news warranty terms or not. I have a Navtrak tracker, a non std sound system w/integrated sat nav (Becker High speed) and an non std battery in my car and i'm covered - albeit the tracker,sound/sat nav system and battery are not'. As I said before it's up to the discretion of each OPC as to how they apply the new warranty. Maybe they have no right to, but that's what they are and always have been doing.

ORIGINAL: DSMAs for your last point, I didn't realise I had to be lucky to get a good Porsche..................

I meant do you feel lucky in terms of them paying out on your warranty if you knowingly have non approved parts etc fitted. It's your choice to run the risk or not. If you are not happy with the risk (or you think all OPCs are incredibly anal) do not buy the warranty.

 

[Mark_Bennett]

ORIGINAL: Rodney Naghar Toby Tucker It's up to the individual OPC discretion whether or not they will cover you under the news warranty terms or not. I have a Navtrak tracker, a non std sound system w/integrated sat nav (Becker High speed) and an non std battery in my car and i'm covered - albeit the tracker,sound/sat nav system and battery are not'.

Well, I asked this very question of Reading this week - After 8 years I felt I needed a new battery (not bad eh? [] ), so as the car was about to be serviced, and the warranty is due, I asked specifically whether a non-Porsche battery was acceptable. The answer was an emphatic "No". Absolutle no non-Porsche parts were to be fitted to the car, no way, never, no. As it happens I bought the Porsche battery anyway as I could not locate a Bosch S5 amywhere local. However I have not renewed the warranty as it really sounds like there will somehow be a way they can find to wriggle out of paying out. I feel very diappointed about this as I have kept the warranty up from new, and now I just don't trust it.

 

[garyw]

ORIGINAL: Mark Bennett Well, I asked this very question of Reading this week - After 8 years I felt I needed a new battery (not bad eh? [] ), so as the car was about to be serviced, and the warranty is due, I asked specifically whether a non-Porsche battery was acceptable. The answer was an emphatic "No". Absolutle no non-Porsche parts were to be fitted to the car, no way, never, no.

But has this not always been the case with the battery?? Not just extended but manufacturers too.. As far as wipers go... the Porsche ones are cheaper than Halfords!! and they fitted them for me at no charge! garyw

 

[fireblade]

ORIGINAL: garyw

ORIGINAL: Mark Bennett Well, I asked this very question of Reading this week - After 8 years I felt I needed a new battery (not bad eh? [] ), so as the car was about to be serviced, and the warranty is due, I asked specifically whether a non-Porsche battery was acceptable. The answer was an emphatic "No". Absolutle no non-Porsche parts were to be fitted to the car, no way, never, no.

But has this not always been the case with the battery?? Not just extended but manufacturers too.. As far as wipers go... the Porsche ones are cheaper than Halfords!! and they fitted them for me at no charge! garyw

As a matter of interest what did they charge for the wipers and was it just for the front ones?