Warranty

[Billybod]

Prompted by the recent warranty topic, whilst in my OPC yesterday, I mentioned that there had been some time ago a topic on the Porsche forum about some OPCs being willing to use oil you supplied for a service, provided it was the correct type and in sealed original containers,

I get on well with the service manager and he said that one of the other OPCs in their group did this and there was apparently a problem with a subsequent warranty claim and that policy is now not allowed. He did say though as a club member I would get 10% off parts, but not off the labour.

The story allegedly goes that as there was no oil recorded on the invoice for servicing, the warranty was deemed void........

I didn't ask what if a notional £10? were charged or a note added to state that customers own oil of the correct type and in sealed original containers was used for the service as I quit trying to wind him up further, but to me that would seem to be a reasonable option.

Regards

Bill

 

[AndrewCS]

Whilst not familiar with every word of our Warranties, I for once agree with Porsche on this

They produce special products and like it or not they have their supporting rules - processes to maintain them

Why purchase such a product and then question this, do some homework prior to purchasing the vehicle. If purchasing new then delete a few of the non driving related options

 

[Twinfan]

Yep, I'm with AndrewCS on this. If you're using an OPC for servicing, then you should accept the cost and go with it. I wouldn't dream of taking my own oil to save what, £50? What next, taking spark plugs? Belts? And the same for the extended warranty - it's Porsche's ball and rules so you should expect to play the game their way or not at all.

If anyone isn't happy with any of that, there are plenty of Indys and insurance products out there that they can use instead.

Apologies if this comes across a bit harsh, it's just that it's a massive bugbear of mine these days - people wanting to have their cake and eat it! I see it a lot, particularly on PistonHeads, people modifying their cars and expecting the warranty to stay intact or they talk about swapping exhausts back if they have to make an engine claim []

[for the record, my car is modified and is running the Extended Warranty but all modifications have been declared and accepted by Porsche with the usual caveat of if the modification breaks the car they won't cover that particular repair - unrelated faults are of course covered]

 

[Ryan9729]

Personally I cannot see the issue with providing your own oil as long as its the brand and specification Porsche use and sealed, which is Mobil 1.

From a Porsche perspective they are getting work which may otherwise go to independent's, that being said if the OPC say's no then as said before you have pay to play.

 

[Motorhead]

+1 on all your comments Dave.

However, Bill is to be credited on highlighting a potential warranty problem (with particular dealers?) if owners elect to supply their own oil when so permitted.

Jeff

 

[Scrounger]

I think if the OPC charged the same for oil as it is on the shelf in your local parts store, I don't think there'd be an issue however they don't. Given the fact that they buy in bulk I think they should.

Dan

 

[Ryan9729]

I think if the OPC charged the same for oil as it is on the shelf in your local parts store, I don't think there'd be an issue however they don't. Given the fact that they buy in bulk I think they should.

Dan

I have an account with Mobil through my company and it's about 50% of what you pay at Porsche, but I think you expect that premium.....

 

[Twinfan]

+1 on all your comments Dave.

However, Bill is to be credited on highlighting a potential warranty problem (with particular dealers?) if owners elect to supply their own oil when so permitted.

Jeff

Oh certanly Jeff, I seem to have just run stright to my soapbox - sorry about that!

Thanks also from me Bill, it was something I wasn't aware of []

 

[Twinfan]

Re. the oil pricing, that's the Porsche Tax in operation I guess! Plus Porsche GB mandated multi-million pound OPC refits and workshop equipment have to be funded somehow. Just selling cars isn't enough - the prices OPCs have to pay for some stuff is eye watering!

 

[ralphmusic]

I think if the OPC charged the same for oil as it is on the shelf in your local parts store, I don't think there'd be an issue however they don't. Given the fact that they buy in bulk I think they should.

Dan

Centres' pricing based on Porsche AG supply with retail £465 inc VAT per 20L for Mobile New Life 0-40W

Opie shows 5L for £60 inc VAT

You should be annoyed at your Centre if they refuse to allow you to supply oil in sealed containers.

 

[Ryan9729]

I believe the OPC's price what they can get away with, tyres for example are usually fairly competitive as there is no recourse or warranty issues and they really are in direct competition with good Indy's. Oils and parts for servicing well that's a bit more complicated as shown here.

So if they can be competitive for tyres why not oil and other consumables?

 

[Greenman986S]

So far, in my short ownership, Porsche tax is less than AMG tax...

 

[ralphmusic]

So if they can be competitive for tyres why not oil and other consumables?

Tyre supply not directly from Porsche although through facilitated purchase arrangements and "anyone" can fit tyres so more open market conditions.

Oil changes and battery installation for instance "require" PIWIS coding.

 

[Billybod]

Interesting initial responses.

I wasn't advocating supplying your own oil to save £100 or so, just posting the response to the question said with smile and started by saying it was "cheeky"....... I know him well enough to say it, the circumstances being that at less than 12 months old and 1900 miles, my warranty claim may have cost in the region of £20k excluding the 8 week use of a courtesy car and a good will credit note....

I will definitely be taking up the extended warranty option in 20 months time and continue to play by their rules!!!

Regards

Bill

 

[Ryan9729]

Apologies if this comes across a bit harsh, it's just that it's a massive bugbear of mine these days - people wanting to have their cake and eat it! I see it a lot, particularly on PistonHeads, people modifying their cars and expecting the warranty to stay intact or they talk about swapping exhausts back if they have to make an engine claim []

Maybe due to Porsche being a bit unreasonable for not upholding genuine claims just due to back box modifications which have no effect on the engine or indeed fitting grills as it affects cooling and air flow!

if you are referring to OAP’s then in the real world the engine runs happier without these, the engine with these installed pulls timing due to the exhaust restriction so purely from an engineering standpoint and not a legal one removing these is doing the engine a favour.

Most exhaust modifications to help the engine breathe will do more good than bad, it certainly wont do any harm, what does do the harm are intake modifications especially if the intake diameters are moved as this will directly impact the MAF scaling which may move the AFRs beyond what the ECU has authority adjust for.

blanket banning modifications is one approach and one Porsche has adopted, but purely from an engineering perspective the modifications do not always have effect on the failed part, especially when we are talking grills and back boxes.

 

[Twinfan]

I think you're missing my point a little? The point being you either play by the rules, or you don't play - regardless of whether you think the rules are fair or not.

And there isn't a blanket ban on modifications, as my situation shows.

 

[Greenman986S]

Surely back boxes do have an effect on the engine as they change its breathing ability?

Why else would sellers of free flow exhausts claim power gains?

 

[Ryan9729]

I think you're missing my point a little? The point being you either play by the rules, or you don't play - regardless of whether you think the rules are fair or not.

And there isn't a blanket ban on modifications, as my situation shows.

No, I get that entirely, just offering another POV that’s all.

 

[Ryan9729]

Surely back boxes do have an effect on the engine as they change its breathing ability?

Why else would sellers of free flow exhausts claim power gains?

I would take their claims with a little pinch of salt, yes you may get a few HP but the OEM when valves are open on the 718 GT4 pretty much bypasses the muffler anyway.

exhaust systems may add a little power but they do not effect the engine calibration which I why I refer to intake modifications.

 

[Greenman986S]

My limited engineering knowledge suggests that changing back pressure does change engine calibration....same as changing a filter to something like K&N or an air intake kit as you've suggested.

but we are wandering off the OPs original topic re Porsche writing the rules of the game we choose to pay.

As others have said it's their rules...