We turn your drama into a nightmare

[peanut]

Not likely anyone here is insured through this insurance company but if your pride and joy is hit by a senior citizen who is,then you may find youreself dealing with them, like I have this past few weeks.

last Friday the bodyshop contacts me. New bumper and parts obtained and sprayed and they are ready for my car . Excellent . I phone Sarger (name altered to protect the guilty) . They contact a local car rental branch of Enterprize .Car will be delivered 11am Tuesday this week .They promise me a Prestige (sic) vehicle E class Merc ....nice.[]

I contact the bodyshop finalise car delivery , sorted. Contact private carer to look after my Dad , sorted.

Tuesday Morning I telephone Enterprize Car Rental . They know nothing about any car replacement vehicle wtf?

Call carer cancel appointment. call bodyshop cancel work. Call Sarger who give some pathetic excuse about communications glitch , yeah right.

Rearrange new appointment for Today at 11 am . Contact Enterprize agree prestige car delivery to bodyshop 11am . Contact Bodyshop agree new appointment . Lastly I contact carer rearrange cover for my Dad. sorted.

10am,today I contact Enterprize who say they are now delivering a VW passat !.............. wtf? []
Tell them to stuff it and call back when they have a suitable 'prestige car' to supply.

Contact Carer. Contact bodyshop , contact Sarger etc ....[]

Spend 5x hours on the phone to 3pm to Sarger and Enterprize who now claim ...get this ... a VW Passat is a 'prestige car' well you could have fooled me . Yes its true . The Manager of Enterprize told me. Absolutely beside myself now with frustration and exasperation I ask her how she reasons that a VX Passat is a prestige car and a reasonable 'like for lkie' replacement vehicle for a 3 ltr Porsche ?

Her answer ... well it has a 3 ltr engine !... I try to explain that the Enterprize car website states clearly that a Medium Premium car (ie E class Mercedes ) includes M5 BMW Jaguar X Merc E class and a Volvo ? but not a VW Passat . Manager who is a typical fast talking coarse speaking petulant aggressive gobby female ,won't budge. Talks over the top of me for a while then puts phone down []

When I've calmed down after an hour or so and surveyed the shattered remains of a completely wasted day I pick up the phone cancel the car with Sarger and Enterprize ,reconfirm bodyshop appointment for today. Ring Carer apologise and ask her to pick me up and drive me home from the bodyshop .in 15 minutes and deliver my car myself.

I may not be driving a Jaguar X type or E class Merc anytime soon but I'll be getting my baby back the weekend looking all nice and shiny. By then the severe food-poisoning that I've been suffering all week will have passed and a new ,( 9 lbs lighter ) me will enjoy a quick blast up the A303 .

 

[zcacogp]

Sorry to hear your tale.

While I agree that they are taking the p155 - and monumentally too - I sometimes wonder how much hassle is worth having. I'd probably have settled for the passat (it's better than walking, although only just) and not had the row. However, having said that, if they promised a decent car (assuming you consider the merc to be decent, that is!) and then tried to get me into a passat I'd have perhaps been a little less understanding ...

Either way, I hope your P&J is good when you get it back.


Oli.

 

[peanut]

thanks Oli.

you're quite right of course but lately I seem to be suffering such high stress levels that i go off the deep end at the slightest provocation particularly on a point of principle and 'cut off my nose to spite my face'

The hair in my nose grows ever faster ,my eyesight and memory deteriorates daily and I'm turning into a grumpy old man like my Father eek!

 

[Riverside]

Hope you're familiar with the term 'Betterment' []

 

[mik_ok]

I was lucky when my car was "assaulted" by a Volvo XC90 ~ everything went (relatively) smoothly.

Several folks I know speak very highly of AccidentExchange when you've been involved in a non-fault accident.

Might be too late for them to take this on for you, but may be worth a phonecall anyway....

 

[peanut]

ORIGINAL: Riverside

Hope you're familiar with the term 'Betterment' []

I can sense more bad news on the way []

 

[DivineE]

I don't think I'd have bothered arguing about the passat but nothing pisses me off more than a low level manager at a company like that behaving so badly! Man that makes me angry!!!! I Would be writing something of a complaint.. for the little to no help it will do.

 

[zcacogp]

ORIGINAL: peanut
The hair in my nose  grows ever faster ,my eyesight and memory deteriorates daily  and I'm turning into a grumpy old man like my Father   eek!

Ha! That sounds very familiar!

Time and aging are unstoppable. Welcome it. Embrace it. Don't fight against it ...


Oli.

 

[peanut]

ORIGINAL: mik_ok

I was lucky when my car was "assaulted" by a Volvo XC90 ~ everything went (relatively) smoothly.

Several folks I know speak very highly of AccidentExchange when you've been involved in a non-fault accident.

Might be too late for them to take this on for you, but may be worth a phonecall anyway....

yes thats the point isn't it I suppose Sarger are very aware that things have progressed too far now for me to go through my insurance company and get a decent result.

 

[peanut]

ORIGINAL: zcacogp


Time and aging are unstoppable. Welcome it. Embrace it. Don't fight against it ...


Oli.

fight !? all my gedup&go has long gone[]

 

[Peter_Bull]

ORIGINAL: peanut

........... Sarger .............

Don't get me started on this shower! When you get to a certain age you get bombarded with their supposedly good offers - that is until the time comes to claim!

Suffice to say they screwed me with a home insurance claims and I was livid! Nothing I could do about it either.

A month later a customer service guy calls me and asks why I am not renewing????? I explained why and would you belive it - they sent me a cheque for £100 as an apology, despite me telling him I would never use them again.

Everthing that comes through my letter box from that company gets sent straight to the bin unopened! Besides I am far too young to be wearing elasticated waistline trousers!

Nose, spite, face ...... what the hell!

 

[dereksharpuk]

I totally agree with you Peter. Moreover, they are actually not very cheap!

 

[peanut]

ORIGINAL: dereksharpuk

I totally agree with you Peter. Moreover, they are actually not very cheap!

My father has everything through them Grrr.. but not for much longer. They'll lose nearly £1k insurance premiums and subs etc from him this year when i rearrange his cover
His Nissan sunny (1986) costs him £350 to ensure through sarger. i doubt I could sell the car for 1/4 of that

 

[MRGT]

Call me Mr Numpty but one thing I'm not too clear on here is why you are dealing with them, I would have thought that you would use your own insurers to pursue any issues. When I was rear ended a few years ago I told my insures immeadiately and they sorted everything out (including getting my courtesy car upgraded from a Micra, provided by the repairers to a more suitable vehicle [] )

Howard

 

[Fat Albert]

To be honest I am strugggling with this one, a Passat is a perfectly reasonable car whilst your S2 is off the road.
When My Wife's 7 series packed up BMW supplied us with a mere 520D, which we tolerated, but in reality it did what we needed it to do for a week, and was actually much better than the normal Courtesey car we get when it is in for servicing

 

[xenon]

I must say I agree with Fat Albert. A 3 litre Passat is perfectly acceptable, practical and spacious car to tide you over during repairs to the S2. If they had tried to palm you of with a Kia Picanto I would understand your frustration but to go through all that aggro because it wasn't the E class that was hinted at is churlish IMHO. Expecting a car so high up the hire car ladder ultimately pushes up insurance costs for all.

One could also reasonably argue that a £25,000 Passat is every bit as "prestige" as the car it was temporarily replacing.

 

[verysideways]

When someone went into the back of one of my 993s i was told i'd be getting a like-for-like replacement car.

'Enterprize' met me on the agreed date at the agreed time at the bodyshop, with.... an E220 diesel. Automatic of course.
And that's exactly like a 300hp manual 911, obviously [&:]

 

[peanut]

ORIGINAL: xenon


One could also reasonably argue that a £25,000 Passat is every bit as "prestige" as the car it was temporarily replacing.

yes I'm sure, you probably would try to argue that a Passat was a prestige car equivalent to an E class merc.


I accepted the insured's insurance company's offer because of the precise terms and conditions and recompense package that they originally agreed and offered me. It was those terms that they later changed not me.

If I wasn't completly happy with their offer I would have gone through my insurers ,as you suggest, and had the same work done by the same company and paid considerably higher premium next year.
Please don't try to advise me about protected no-claims bonus protection ....[]

 

[xenon]

Who me?

At no point did I suggest anything about going through your own insurers and nor did I hint at the waste-of-time that is protected NCB. Never mentioned it.

I only opined that a 3.0 Passat was a perfectly adequate temporary vehicle.

 

[Fat Albert]

We test drove an E class before we bought the 7, it wasn't up to much TBH, barely better than a Volvo V70