Do i have to use OPC for brake pad change to keep my warranty?

[jhrfc]

as in the title, the text from my warranty policy (i'm in the third year) includes the below in the exclusions :

"service, repair or maintenance has previously been performed on the vehicle by you or by a third party who is not an authorised porsche centre/authorised porsche service centre"

Would seem to suggest to me if i got a specialist to change the pads or use non oem pads the warranty woudl not pay up, there doesn't even seem to be anything about whether any such work is material to the subsequent claim.

Anybody have any practical experience of these type of thing?
Seems to be safe i have to get OPC to do it.
Cheers
Jon

 

[Giff]

There was an EU ruling about this several years ago, as long as the parts fitted are OE then no, they cannot use that to cancel your policy claim.

 

[Motorhead]

Jon, I'm sure that Giff's correct on this. I can't see that there'd be a problem provided actual Porsche parts are fitted. Might be worth asking the question of your PC though (and hope that they'll give you an honest answer.!). Why not contact the warranty provider, Allianz Versicherungs-AG, directly? Jeff

 

[uknick]

I assume 3rd year warranty on new Porsche is the same as the extended warranty, as its sold as a separate item. If so, I assume it won't be governed by the rules on new car warranties. The last time I contacted Porsche UK, October this year, about the current extended warranty terms they told me ALL work must be done by an approved Porsche centre. However, when I contacted them in October 2012, work could be done by any competent person with original Porsche spares. So, who knows what the terms are today.

 

[spyderman]

If you used Porsche parts, how can they tell? If they ask just say it was done at another OPC - preferably in a different chain!

 

[ralphmusic]

I had Pagid pads fitted by my OPC and it was not a warranty issue. I believe non-Porsche maintenance cannot under EU law be a reason to deny warranty cover provided the maintenance was performed in accordance with Porsche procedures and to Porsche standards. To aleviate concern and in any event you should ensure your independent has Porsche technical documents and uses them. You could also get a quote from the OPC to see what the cost would be after PCGB discount. I have all my work done at my local OPC who are both reasonable and capable.

 

[Motorhead]

ORIGINAL: uknick I assume 3rd year warranty on new Porsche is the same as the extended warranty, as its sold as a separate item.

I don't think that's the case Nick. The first two years are factory warranty with the third being an extended warranty (probably with different T&Cs). Jeff

 

[Andy Fagan]

ORIGINAL: spyderman If you used Porsche parts, how can they tell? If they ask just say it was done at another OPC - preferably in a different chain!

Everything at Main dealers is on the system so the dealer servicing records can be brought up at any dealer. Renault have the facility to bring up the cars service history by putting it's key into a reader. The service history isn't held in the key but there is data in there to identify the car and other info and the mileage on some vehicles too.

 

[jhrfc]

Thanks all, I will check with OPC and get a quote. The brake wear light came on after the wheels were jet washed, has gone off again now Cheers J

 

[tscaptain]

As brake pads and discs are not covered by the warranty, as wear and tear items, what difference does it make, I wonder. Like Ralph above, I have Pagid pads on mine and no warranty issues. They can't really argue (or I suppose they might try!) that your non standard pads caused the window regulator to malfunction etc etc.[]

 

[uknick]

ORIGINAL: Motorhead

ORIGINAL: uknick I assume 3rd year warranty on new Porsche is the same as the extended warranty, as its sold as a separate item.

I don't think that's the case Nick. The first two years are factory warranty with the third being an extended warranty (probably with different T&Cs). Jeff

Isn't that what I said?

 

[Motorhead]

ORIGINAL: uknick

ORIGINAL: Motorhead

ORIGINAL: uknick I assume 3rd year warranty on new Porsche is the same as the extended warranty, as its sold as a separate item.

I don't think that's the case Nick. The first two years are factory warranty with the third being an extended warranty (probably with different T&Cs). Jeff

Isn't that what I said?

Without wishing to sound pedantic Nick, I think that you'll find that there is a difference between the factory and extended warranties. As far as I'm aware, the 2-year factory warranty covers everything (including bits of trim, CV gaiters, etc.) whereas the extended warranty lists a significant number of exclusions. Hence my point. I don't know whether or not the factory warranty is also provided by Allianz. And since the third year (extended?) warranty is an add-on when purchasing a new car now, I believe that you don't have to accept it at time of purchase. I think that chrisH declined it when purchasing his 981 Cayman earlier this year. Jeff

 

[uknick]

ORIGINAL: Motorhead

ORIGINAL: uknick

ORIGINAL: Motorhead

ORIGINAL: uknick I assume 3rd year warranty on new Porsche is the same as the extended warranty, as its sold as a separate item.

I don't think that's the case Nick. The first two years are factory warranty with the third being an extended warranty (probably with different T&Cs). Jeff

Isn't that what I said?

Without wishing to sound pedantic Nick, I think that you'll find that there is a difference between the factory and extended warranties. As far as I'm aware, the 2-year factory warranty covers everything (including bits of trim, CV gaiters, etc.) whereas the extended warranty lists a significant number of exclusions. Hence my point. I don't know whether or not the factory warranty is also provided by Allianz. And since the third year (extended?) warranty is an add-on when purchasing a new car now, I believe that you don't have to accept it at time of purchase. I think that chrisH declined it when purchasing his 981 Cayman earlier this year. Jeff

Jeff I think we're arguing the same point. We both think the 3rd year warranty is the same as the extended warranty. I apologise if my original post did not make this clear. However, it would be interesting to know if the 3rd year covers "cosmetic" problems. When I bought my car in the good old days of 2 year warranties from new, in 2008, these were covered by the 2 year warranty. However, they are not covered by the extended warranty. If they're not covered, I wonder if this is pointed out at time of purchase. I bet not.

 

[Motorhead]

Agreed Nick. If you look on the Porsche Car Configurator: 4. Summary; Third Year Porsche Assistance and Third Year Warranty are priced separately. They look to me the prices you pay when extending the warranty, so it's unlikely that the third year is a full factory warranty covering "everything". As you say, it would be interesting to know how many customers are told this at the time of sale. Jeff

 

[Boxstercol]

Interesting debate.... I'd be keen to know the exact stance on this too as I'm sure my 8 year old Boxster which is under OPC extended warranty will need brake pads & discs before the warranty expires in Dec 2014. Not keen on spending the circa £800 on the OPC menu pricing for that when a specialist charges under half that for the same job!

 

[Motorhead]

Colin, I think that it would be worth asking the question of your PC and getting a quote from them for the work. They're very much aware of the competition from the Indies, especially for older cars, and you need to make sure that the Indy is quoting for using genuine Porsche parts - and not just OEM parts - to fulfil your extended warranty requirements. You may be interested to hear that recently I received some info from Hatfield PC who are one of the Porsche Retail Group Centres (Guilford, Hatfield, Reading and West London). For cars which are 4 years old and over they're offering, amongst other things, fixed price servicing (?), labour rate at £96 per hour +VAT (30% discount), complimentary yearly MOT and preferential parts pricing (10% discount). Not a great saving since we already get a 10% parts discount being Club members, but better than a poke in the eye. Jeff

 

[Giff]

Just jacked up the car to fit new rear discs and pads, take old disc off and new one doesnt fit.. Interesting earlier post about Porsche fitting Pagid pads..

 

[Motorhead]

In what way Giff? I presume that you've backed-off the handbrake shoes just in case they're fouling on the replacement disc. Jeff

 

[Giff]

The bell is too deep, they've just sent the wrong discs, worst bit is I had already painted and laquered them..

 

[ChrisW]

ORIGINAL: Motorhead Colin, I think that it would be worth asking the question of your PC and getting a quote from them for the work. They're very much aware of the competition from the Indies, especially for older cars, and you need to make sure that the Indy is quoting for using genuine Porsche parts - and not just OEM parts - to fulfil your extended warranty requirements. You may be interested to hear that recently I received some info from Hatfield PC who are one of the Porsche Retail Group Centres (Guilford, Hatfield, Reading and West London). For cars which are 4 years old and over they're offering, amongst other things, fixed price servicing (?), labour rate at £96 per hour +VAT (30% discount), complimentary yearly MOT and preferential parts pricing (10% discount). Not a great saving since we already get a 10% parts discount being Club members, but better than a poke in the eye. Jeff

So £96 per hour is the 30% discounted rate ? Isn't that a normal rate of around £140 per hour ? + vat = £ £168 per hour ? Somebody is havin' a laugh !!