NEW WARRANTY

[DSM]

Apologies if this is harping on a bit but I am in the middle of a long discussion elsewhere about the merits or otherwise of the new Warranty scheme.

One side of the argument is that the Warranty has been declared invalid or refused, or would be so declared and refused, if the car was or had been fitted with anything, including battery, wiper blades, Paint Protection Film, tyres that were either not OE Porsche or had been fitted by other than an OPC.

My OPC assure me that PPF and or tyres fitted correctly by other than an OPC would neither lead to the refusal of a warranty nor the rejection of a Warranty claim.

I have asked this question, which I repeat:

Does anyone have any factual evidence or a substantiable report of a Warranty being refused or a claim rejected for any of the above items?


So far I have one, unsubstantiated, report of a Warranty being refused at Reading because of a non standard battery.

 

[garyw]

I have read (on various fora) about issues with warranty in relation to batteries fitted - there always has been even with the old warranty. On the new one issues with wiper blades and paint protection but neither those can be confirmed. Regard tyres, the car is designed to have N rated tyres and any different from that I'd suggest the warranty is the least of your worries but Yes it would fail. I am about to have some tyres fitted shortly and have never heard of anything to do with not having them fitted by an OPC for warranty cover. As it has been discussed many many times, each dealer seems to have their own interpretation of the new rules and it pays to shop around garyw

 

[Rotorhead]

There have certainly been some confusing posts on this subject. Porsche GB and some OPCs, may have contributed to this, and there are the usual posters on some sites who will latch on to any opportunity to discredit Porsche. However, having extended the new warranty on two Porsches, I've had no problems, and a common sense approach from my OPC, with whom I've always had a good relationship. BTW I think the cost/benefit ratio of the new warranty is good value, especially for anyone doing a reasonable annual mileage.

 

[snarf]

This may have been spotted earlier but I just discovered Warrantywise who offer cover for 997s. It is possible to customise the policy but for my 30 month old 15000 mile C2S with most options ticked, an OPC labour rate of up to £70/hr (I had to guess this because I couldn't be bothered calling my OPC), a max single claim of £10k and no excess, the quote came in at £976.33 for 12 months, £1631.80 for 24 months and £2282.64 for 36 months. Edit update - just did a quick search for reviews of Warrantywise - ratings are very polarised (see [link=http://www.ciao.co.uk/Reviews/Warranty_Wise__6233392]http://www.ciao.co.uk/Reviews/Warranty_Wise__6233392[/link]) some customers rating them as rubbish while others fiond them excellent.

 

[garyw]

ORIGINAL: snarf ratings are very polarised (see [link=http://www.ciao.co.uk/Reviews/Warranty_Wise__6233392]http://www.ciao.co.uk/Reviews/Warranty_Wise__6233392[/link]) some customers rating them as rubbish while others fiond them excellent.

So a bit similar to Porsches own warranty then... garyw

 

[spyderman]

ORIGINAL: snarf ...an OPC labour rate of up to £70/hr (I had to guess this because I couldn't be bothered calling my OPC)...

More likely over £100 an hour! I went through the Warranty Direct price quote thingy too and once you have added on all the "extras" to get up to the level of coverage you would expect from Porsche, its nearly as expensive (a bit more of a saving over the 997 warranty cost, I'll admit). But of course you're not then tied to Porsche for service.

 

[Robin M]

Warranty Direct will sometimes call you after you view an on line quote and discuss your vehicle with you and offer a discounted policy with all the bells and whistles so although the initial price is closer to the Porsche Warranty price the offer price can be considerably better. Mind you I have both my cars with them and have not had to make a claim yet.....

 

[DSM]

It has been confirmed on Pistonheads, quoting a letter from PCGB, that any car fitted with a paint protection film will be refused for the new warranty and any claims made, for whatever fault, would be rejected because of that. Absolutely unbelievable.

 

[Senna]

ORIGINAL: DSM It has been confirmed on Pistonheads, quoting a letter from PCGB, that any car fitted with a paint protection film will be refused for the new warranty and any claims made, for whatever fault, would be rejected because of that. Absolutely unbelievable.

That really is crazy. Especially given that the 997 already comes with paint protection film on the rear arches anyway.

 

[Senna]

ORIGINAL: snarf Edit update - just did a quick search for reviews of Warrantywise - ratings are very polarised (see [link=http://www.ciao.co.uk/Reviews/Warranty_Wise__6233392]http://www.ciao.co.uk/Reviews/Warranty_Wise__6233392[/link]) some customers rating them as rubbish while others fiond them excellent.

Allan, I'm always weary of user reviews that swing from pole to pole. How can anyone be sure that the positive reviews were not planted by Warrantywise?

 

[jonathanw]

My current car a gen2 C2S had full frontal paint protection applied at the dealer prior to my collection. I cant believe that that would make my car unable to get the warranty when 2 years old.

 

[Dylan1]

Absolutely unbelievable.

truly!(if thats the case!)

 

[DSM]

ORIGINAL: jonathanw My current car a gen2 C2S had full frontal paint protection applied at the dealer prior to my collection. I cant believe that that would make my car unable to get the warranty when 2 years old.

It would be very useful information to have, if so. Was that fitted by the dealer or at the dealer? What type of film? Here is the letter sent to a PH poster and here is the link to the thread. Dear Mr X Thank you for your enquiry regarding application of PPF and how this will affect both the manufacturer's warranty and Porsche Approved Warranty. I can advise that, if non-Porsche approved PPF is applied to the car whilst it is still covered by manufacturer's warranty or three year paintwork warranty, should the PPF damage the paintwork, Porsche will not cover the cost of repair under warranty. The Porsche Approved Warranty does not cover paintwork so, the warranty the Centre applies to a Used Approved car will not be affected. However, in order to extend that policy, the vehicle needs to pass a 111-point check to confirm it is to Porsche standards. Should anything non-Porsche approved be fitted to the car, it will not pass a 111-point check and, therefore, once you have PPF fitted by a third-party, you will not be able to buy another Porsche Approved Warranty for that car. Thank you for contacting Porsche. I trust this information is of assistance to you. Many thanks Porsche Customer Assistance Porsche Cars Great Britain Limited Bath Road Calcot Reading Berkshire RG31 7SE [link=http://www.pistonheads.com/gassing/topic.asp?h=0&f=48&t=682200&i=200&mid=93506&nmt=997%20Porsche%20warranty%20invalid%20if%20tracker%20fitted%20what%20to%20do%20]http://www.pistonheads.com/gassing/topic.asp?h=0&f=48&t=682200&i=200&mid=93506&nmt=997%20Porsche%20warranty%20invalid%20if%20tracker%20fitted%20what%20to%20do%20[/link]?

 

[Diesel130]

ORIGINAL: jonathanw My current car a gen2 C2S had full frontal paint protection applied at the dealer prior to my collection. I cant believe that that would make my car unable to get the warranty when 2 years old.

It shouldn't because the letter states "if non-Porsche approved PPF is applied to the car "

 

[DSM]

ORIGINAL: Diesel130

ORIGINAL: jonathanw My current car a gen2 C2S had full frontal paint protection applied at the dealer prior to my collection. I cant believe that that would make my car unable to get the warranty when 2 years old.

It shouldn't because the letter states "if non-Porsche approved PPF is applied to the car "

To my knowledge, Porsche do not approve any PPF, nor do the OPCs fit it themselves, so the extended warranty would not be available, under current terms. The warranty specifically states:

2. A claim made under Your Policy for the repair​

or replacement of a defective system or​

component shall be invalid if:​

a) There has been improper use or overstraining of​

the Vehicle including, but not limited to, use of​

the Vehicle in speed-timed events or competitive​

motorsport events; or​

b) Your Vehicle has previously been repaired,​

maintained or serviced in a way other than in​

accordance with the Manufacturer’s standards,​

as defined in the ‘Guarantee and Maintenance’​

booklet and Owner’s Manual; or​

c) Service, repair or maintenance has previously​

been performed on the Vehicle by You or by a​

third party who is not an authorised Porsche​

Centre/ Authorised Porsche Service Centre; or​

d) Genuine Porsche Parts have not been fitted to​

Your Vehicle; or​

e) The Vehicle has been modified in a manner not​

formally approved by Us or the Manufacturer,​

irrespective of whether the modification took​

place before or during the Period of Cover; ​

​

I am not aware that PCarsGB has 'formally approved' the application of any PPF.​

 

[spyderman]

PPF was offered by the OPC on my used Boxster in July last year. Can't remember the make.

 

[DSM]

ORIGINAL: spyderman PPF was offered by the OPC on my used Boxster in July last year. Can't remember the make.

Interesting, as that would have precluded an extended warranty apparently.

 

[Mark_Bennett]

ORIGINAL: DSM

ORIGINAL: spyderman PPF was offered by the OPC on my used Boxster in July last year. Can't remember the make.

Interesting, as that would have precluded an extended warranty apparently.

But at the time, they would not have known that... This whole situation is bizarre. Retrospectively saying you can't have items fitted that Porsche themselves actually fitted, just is not right. The PPF one is twice as daft, as the letter referred to above specifically says that Paintwork is not covered under warranty (beyond the original 3 year paint cover that is) but that if PPF is fitted to paint the whole car is not covered. Having a non-Porsche battery is not going to affect anything. What happens if the owner gets Porsche Assistance (the RAC) out and they decide the car needs a new battery? Do they fit a Moll (Porsche) one? I doubt it - they have a contract with XYZ battery supplier and fit whatever that is. A battery is not really a part that is normally thought of as needing to be "original", neither are wiper blades. Neither are covered under the warranty anyway - they are "wear and tear" items. I cannot fathom how wiper blades or batteries could possibly be determined to be parts that could affect items that are covered by the warranty. /rant

 

[garyw]

Mark I completely agree with you 100% When the dealerships were prepared to fit the options at highly marked up costs compared to the alternatives, its disgusting that these items can now void the warranty... Trackers and PPF included!!! Something perhaps to talk about on the 17th as its an ideal meeting for all those covered by these issues. garyw

 

[DSM]

ORIGINAL: Mark Bennett

ORIGINAL: DSM

ORIGINAL: spyderman PPF was offered by the OPC on my used Boxster in July last year. Can't remember the make.

Interesting, as that would have precluded an extended warranty apparently.

But at the time, they would not have known that... This whole situation is bizarre. Retrospectively saying you can't have items fitted that Porsche themselves actually fitted, just is not right. The PPF one is twice as daft, as the letter referred to above specifically says that Paintwork is not covered under warranty (beyond the original 3 year paint cover that is) but that if PPF is fitted to paint the whole car is not covered. Having a non-Porsche battery is not going to affect anything. What happens if the owner gets Porsche Assistance (the RAC) out and they decide the car needs a new battery? Do they fit a Moll (Porsche) one? I doubt it - they have a contract with XYZ battery supplier and fit whatever that is. A battery is not really a part that is normally thought of as needing to be "original", neither are wiper blades. Neither are covered under the warranty anyway - they are "wear and tear" items. I cannot fathom how wiper blades or batteries could possibly be determined to be parts that could affect items that are covered by the warranty. /rant

You're absolutley right, it is bizarre. The reason that only the bodywork bit is invalid with PPF under the NEW car warranty is, I understand, to do with the law that applies to OE waranites. They could not refuse a claim, say, for the engine because of something that cannot possibly affect it. However with the extended warranty they can put whatever conditions in that they like. They don't have to offer EW and if you buy it you accept the terms. In all honesty, the way I feel right now about this company that takes such a cynical view towards its customers, with the clear implication that they are creating a situation that would enable them to reject claims if they wished to, my current and first Porsche will probably also be my last.