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NEW WARRANTY

ORIGINAL: garyw Something perhaps to talk about on the 17th as its an ideal meeting for all those covered by these issues. garyw
You'll be able to buy pitchforks and flaming torches from my stand near the entrance...[:D]
 
ORIGINAL: Mark Bennett
ORIGINAL: garyw Something perhaps to talk about on the 17th as its an ideal meeting for all those covered by these issues. garyw
You'll be able to buy pitchforks and flaming torches from my stand near the entrance...[:D]
Mark your starting to encroach on my business[:)] Albeit I normally have the pitchfork (tail and horns) and apply it from a flaming entrance, as opposed to torch:ROFLMAO::ROFLMAO::ROFLMAO: Burn them, burn them all for eternity [8|][8|][8|]
 
ORIGINAL: Mark Bennett What happens if the owner gets Porsche Assistance (the RAC) out and they decide the car needs a new battery? Do they fit a Moll (Porsche) one?
Actually, they do. In the last 12 months I had battery failures on a Porsche and a BMW. In both cases I had extended warranties and the emergency assistance (RAC and Mondial). In neither case was the cost of the battery covered under warranty, but the supply and fit of the battery was covered under the emergency assistance. However, in both cases, they said they would only fit OE batteries.
 
The point is that they can (and have) imposed whatever conditions they like on an extended warranty. Doesn't have to have anything to do with whether item X can be a contributing factor of failure Y. Personally, I only see this backfiring on the OPC's. Mine has already lost out on 1350 GBP renewal of my warranty back in Jan (I have tracker, becker hi-fi, HID lights .. and I may want to top up my own oil sometime!).... Then, it will mean I have no 'benefit' or 'reason' of going back to the OPC for servicing now (esp as mine is getting on a bit) - hence, might as well strike up a relationship with a good indi. So they loose the warranty money, they loose servicing. And, if I'm not in there for servicing, I won't happen to notice that shiny secondhand GT3 sitting there, looking all lonely. Daft!
 
ORIGINAL: Diesel130 The point is that they can (and have) imposed whatever conditions they like on an extended warranty. Doesn't have to have anything to do with whether item X can be a contributing factor of failure Y. Personally, I only see this backfiring on the OPC's. Mine has already lost out on 1350 GBP renewal of my warranty back in Jan (I have tracker, becker hi-fi, HID lights .. and I may want to top up my own oil sometime!).... Then, it will mean I have no 'benefit' or 'reason' of going back to the OPC for servicing now (esp as mine is getting on a bit) - hence, might as well strike up a relationship with a good indi. So they loose the warranty money, they loose servicing. And, if I'm not in there for servicing, I won't happen to notice that shiny secondhand GT3 sitting there, looking all lonely. Daft!
This is all getting ridiculous! Dealers all over the place are saying that these incidental items like PPF, tyres fitted by other than the OPC, trackers fitted by other than OPC will not affect the Warranty. People at Reading are apparently saying the same but PCGB Customer service are saying the Warranty document will be implemented to the letter and contradicting everyone else. What a f***ing shambles.
 
In my new role as Devils Advocate.... Taking the Armourfend* example to it's (illogical) conclusion... "I'm sorry Sir, your blown engine is not covered as you have fitted a non standard item- the Porsche Club sticker. Thank you for your custom and do call again if you have anything else you would like to buy." /"It's logical Captain" mode off. *Other Paint Protection Film brands are available
 
Trackers as well??? Would the onus be on us to provide proof that the Tracker was fitted by an OPC??
 
Absoulte disgrace. If its true there is no way on this earth that i will be parting with my money. I have wanted a 911 for 5 years now and am in a position where I can afford one. All these stories about engine failures and riduculous warranty red tape have made me want to go look else where. I will of course check it out for myself but if true I will not be making the purchase.
 
It's a great car - don't be swayed by the above. The new warranty is very new, and maybe things will settle down into something more sensible.
 
ORIGINAL: Mark Bennett It's a great car - don't be swayed by the above. The new warranty is very new, and maybe things will settle down into something more sensible.
One would like to think so but, in all honesty, PCarsGB is behaving disgracefully in this matter. Conflicting opinions and statements from OPCs and Reading, no-one will put any reassurances in writing. It appears to me that the new Warranty is conceived to lay a myriad of traps for unsuspecting buyers who will hand over their money then find, if they ever have a claim that the small print precludes it. I know that this may not have happened yet but, if I am wrong then why is the warranty so unfairly worded and presented by PCarsGB? I'm going to have a long think about this, I'm in no rush, but at the moment I can't see me ever buying another Porsche. I just have a very uneasy feeling about them that tells me my £100K might be better spent somewhere else next time.
 
ORIGINAL: baxster Absolute disgrace. If its true there is no way on this earth that i will be parting with my money. I have wanted a 911 for 5 years now and am in a position where I can afford one. All these stories about engine failures and ridiculous warranty red tape have made me want to go look else where. I will of course check it out for myself but if true I will not be making the purchase.
Whilst there is certainly some heated feelings about this issue, there are many many owners whom have never had to claim on the warranty and have driven their cars with no knowledge of these issues. Those people are thankfully the majority. Many of the dealers are Franchise so keen to do business and I'm sure that they are as pretty much in despair about this as we are about this, it is after all their living at stake... Those that do the forums are probably aware that there are a few people at the moment that have issues, I wish them luck in getting those issues sorted- I however don't wish to see this become a bashing thread as the majority of cars- and we are talking the majority here, are excellent and provide everything that they said they would on the tin. Its a shame that many are being distracted from a great experience of the 997 due to a warranty we are not being forced to take... Do we have any confirmed declines of the warranty claims due to wipers or PPF? garyw if you can't read between the lines, I'm saying calm down [;)]
 
Im sure you are right, but the new warranty seems to of upset many. Do you think think its reasonable? Normally when insurers receive large amounts of claims they either a) increase premiums or b) make the criteria more challenging c) mixture of a) and b). It is simply down to money. That being the case they are obviously receiving many claims. Now either the opcs are taking advantage of the situation or the cars are genuinley failing in certain areas. Either way its not very good and certainly puts me off. It will be interesting to see how far it goes, my plan if I had bought one was to get the services done by the opcs but have any addiitional work like pads done at an indy with genuine parts. I very much doubt that would be accepatble when either making a claim or renewing.
 
I haven't read anything concerning the pads or tyres having to be done at the OPC, Yes genuine parts fitted but not anything specific to cover the fitting of those items, so an Indy could still do that work. I am happy however to be corrected on that. I don't think what is going on is reasonable in the slightest and is only damaging customer relations even more at a time when the company should be building on it.. However I do think the majority will come into play eventually, but I don't think its us guys that are the majority [:(] There is three or even four parties involved here, ourselves, the dealers, PcarsGB and the insurance underwriter.... I wonder who is the one holding the cards? garyw
 
To give some balance - so far (and I hasten to add so far) I have had three new Porsches and all three had warranty work needed - these have all been done without quibble and with good grace by my Essex OPC, who to date have always provided excellent care for my car sand have been very reasonable in response to issues/queries. Even knowing i was thinking of doing work to my 997 and therefore likely to fall outside the OPC's reach they spotted and fixed a minor RMS trickle as a full RMS issue under warranty. Before any one points to all three cars and says look reliability issues - my first two cars I did nearly 90k miles in between them - the 986 Boxster S presenting the known Intermediate shaft failure - no quibbles, new shaft and new engine. The second cars 987S issues were due to it being hit twice by rather careless drivers once with me in it from behind at 50mph while I was stationary. otherwise no problems in nearly 30k motoring. No issues with the 997 so far other than RMS (fingers crossed)
 
With respect some of you guys are missing the point. It isn't about how reliable the cars are or whether the OPCs are great guys or not. The New Warranty allows for any claim to be rejected if the car has anything on it that is not Porsche OE or approved or has been fitted by anyone other than an OPC. At any time, so technically if a car had once been fitted with a non OE exhaust or brake pads, a future claim could be rejected. To fully comply, the car must be as it came from Porsche, except for any genuine Porsche additions fitted by an OPC. All service work must be done by OPC, including tyres, wipers, brake pads et al. Anything else invalidates the Warranty. The OPC is not the provider of the Warranty and is not able to vary the terms. PCarsGB (and the OPCs for that matter) steadfastly refuse to put in writing anything other than this, but are allowing conflicting rumours to circulate, apparently in a cynical effort to deflect from the unfairness of the Warranty. So, when you part with your £1350/£2495, be aware that a major effort has been made in drafting this Warranty to give every opportunity to reject a claim. If there is no intention to do that, why draw the Warranty up in these terms?
 
ORIGINAL: okellyt To give some balance - so far (and I hasten to add so far) I have had three new Porsches and all three had warranty work needed - these have all been done without quibble and with good grace by my Essex OPC, who to date have always provided excellent care for my car sand have been very reasonable in response to issues/queries. Even knowing i was thinking of doing work to my 997 and therefore likely to fall outside the OPC's reach they spotted and fixed a minor RMS trickle as a full RMS issue under warranty. Before any one points to all three cars and says look reliability issues - my first two cars I did nearly 90k miles in between them - the 986 Boxster S presenting the known Intermediate shaft failure - no quibbles, new shaft and new engine. The second cars 987S issues were due to it being hit twice by rather careless drivers once with me in it from behind at 50mph while I was stationary. otherwise no problems in nearly 30k motoring. No issues with the 997 so far other than RMS (fingers crossed)
Tom, looking at your profile, there is no way your car can be legitimately accepted by your OPC for the new Warranty. If it was and a major claim was investigated, it would be rejected and you would not even get your Warranty fee back. I would suggest that your past history is not relevant, because the structure for, and terms of, the new Warranty are completely different from the old.
 
ORIGINAL: garyw I haven't read anything concerning the pads or tyres having to be done at the OPC, Yes genuine parts fitted but not anything specific to cover the fitting of those items, so an Indy could still do that work. I am happy however to be corrected on that. garyw
Extract from the warranty document:
2. A claim made under Your Policy for the repair
or replacement of a defective system or
component shall be invalid if:
c) Service, repair or maintenance has previously
been performed on the Vehicle by You or by a
third party who is not an authorised Porsche
Centre/ Authorised Porsche Service Centre;
 
ORIGINAL: DSM With respect some of you guys are missing the point. It isn't about how reliable the cars are or whether the OPCs are great guys or not. The New Warranty allows for any claim to be rejected if the car has anything on it that is not Porsche OE or approved or has been fitted by anyone other than an OPC. At any time, so technically if a car had once been fitted with a non OE exhaust or brake pads, a future claim could be rejected. To fully comply, the car must be as it came from Porsche, except for any genuine Porsche aditions fitted by an OPC. All service work must be done by OPC, including tyres, wipers, brake pads et al. Anything else invalidates the Warranty. The OPC is not the provider of the Warranty and is not able to vary the terms. PCarsGB (and the OPCs for that matter) steadfastly refuse to put in writing anything other than this, but are allowing conflicting rumours to circulate, apparently in a cynical effort to deflect from the unfairness of the Warranty. So, when you part with your £1350/£2495, be aware that a major effort has been made in drafting this Warranty to give every opportunity to reject a claim. If there is no intention to do that, why draw the Warranty up in these terms?
That's excessively cynical. If there is a claim under the new warranty, the OPC is responsible for determining whether it can be honoured or not. In most cases this is where common sense comes into play and a good relationship with your OPC is helpful. Agree it's not satisfactory to have these uncertainties, but my experience of Porsche's factory warranty, extended warranty (old and new), goodwill matrix and OPC helpfulness, since 1983, has been first class.
 
ORIGINAL: oliver
ORIGINAL: DSM With respect some of you guys are missing the point. It isn't about how reliable the cars are or whether the OPCs are great guys or not. The New Warranty allows for any claim to be rejected if the car has anything on it that is not Porsche OE or approved or has been fitted by anyone other than an OPC. At any time, so technically if a car had once been fitted with a non OE exhaust or brake pads, a future claim could be rejected. To fully comply, the car must be as it came from Porsche, except for any genuine Porsche aditions fitted by an OPC. All service work must be done by OPC, including tyres, wipers, brake pads et al. Anything else invalidates the Warranty. The OPC is not the provider of the Warranty and is not able to vary the terms. PCarsGB (and the OPCs for that matter) steadfastly refuse to put in writing anything other than this, but are allowing conflicting rumours to circulate, apparently in a cynical effort to deflect from the unfairness of the Warranty. So, when you part with your £1350/£2495, be aware that a major effort has been made in drafting this Warranty to give every opportunity to reject a claim. If there is no intention to do that, why draw the Warranty up in these terms?
That's excessively cynical. If there is a claim under the new warranty, the OPC is responsible for determining whether it can be honoured or not. In most cases this is where common sense comes into play and a good relationship with your OPC is helpful. Agree it's not satisfactory to have these uncertainties, but my experience of Porsche's factory warranty, extended warranty (old and new), goodwill matrix and OPC helpfulness, since 1983, has been first class.
Well, your second statement, according to legal advice, is just incorrect. The OPCs have little say in the matter if a claim were to be verified by XL. And again, if all you say is true, why will no-one confirm anything even close to that position in writing. Can you back up that statement? Anyway, I stand to be corrected (Indeed I'd love to be proved wrong). Can you explain why the Warranty is written in this way, if the rights it demands are not to be used? Me cynical? Read the Warranty document.
 
I would never use a main dealer for tyres or top up oil they just overcharge because they can. As I said above my main worry is that by making the warranty more expensive and harder to obtain it is an admission by the underwriters that the original cost and conditions were not economically viable ergo increased warranty claims. Either way it sends out the wrong signals.
 

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