Had a reply from David dated 6.57am giving my car the all-clear.[
]
Top marks to David & Porsche Byfleet for the service
]Top marks to David & Porsche Byfleet for the service
RECALL OFFER FROM PORSCHE BYFLEET
- Thread starter Melv
- Start date
964rsdatabase
New member
I thought I'd bump this thread rather than starting a new one.
I too followed the link and also received an email from David at Byfleet telling me that my car had one outstanding recall - AR03 - which was an important safety recall to do with a modification to the ABS system to stop the rear wheels locking under extreme braking. Not something I had experienced in 11 years of ownership but who was I to argue. Anyway, many thanks to David for alerting me to the problem.
Next came my big mistake! Instead of taking up David's offer of a courtesy car, I decided to book mine into my local OPC as it was much closer. Well, the long and short of it is that it went in on the 17th of August for a 4 hour job and I haven't got it back yet!! How's that for main dealer service?!
Firstly, I received a call from them to arrange a booking date at which point I asked about the availability of a courtesy car and was told that they would look into it. The day before the car was due to go in, I received a text saying that they were looking forward to seeing me and that if I had any queries to reply to the text. Again I asked about a courtesy car - no reply. I dropped the car off at 8.30 the following morning and after being asked "why don't we look after your car?" I was promptly told that I couldn't have a courtesy car because I hadn't pre-booked one! I was then told that they wouldn't be looking at the car for a couple of hours, so off I went on foot. Before I'd left the car park, a technician came out and drove the car into the workshop. 30 minutes later I received a call saying "yes, your car does need the part but we don't have one in stock. We can get one tomorrow". Work that out! The car had been booked in 2 weeks prior and they knew what part needed changing!
Anyway, the following day I received a call saying "we've got the new part and we were just about to change it when we realised that you're using racing blue brake fluid". So I said "yeah, I know". They said "oh, we haven't got any of that, can you go out and get some?" So, very politely, I told them that I was at work and that they would have to get some! I spoke to the guys at JAZ Wembley who look after my car and they said to put normal stuff in and they would sort it out the next time the car came in. I relayed this to the OPC and they had the cheek to tell me that they would have to charge me £80 for a brake fluid change! After me refusing to pay, I was told that there may be a 'nominal charge'.
2 days later I received a call saying "we've changed the part but the technician isn't happy with the brakes". So when I asked what he meant, he said "well, he thinks it feels like the wheels want to lock up". So I said "what do you mean 'feels', they either do or they don't!" Anyway, they asked me to go and drive the car to see what I thought. Sure enough, I took it 200 yards down the road, hit the brakes and the wheels locked! Something it's never done in the past 11 years! They took the car back in, re-bled the brakes, replaced the part with a spare one they had in stock (but I was told they didn't have any in stock!) and it's still not right! They've apparently had various different computers plugged into it and still couldn't find the problem.
Last week, they took it to an independent specialist (name unknown) who think they've found the problem (in about 30 mins). Now the OPC want to charge me 3k for a new ABS pump!! But, hey, they're willing to do me a 300 quid discount on the labour!
So, the upshot is that I took my car into a main dealer at their request, for a problem it's never had, but within 24 hours it's developed the problem and they wanna charge me 3k to fix it! Your thoughts/comments would be greatly appreciated. Would would you do if this was your car?
Martin
I too followed the link and also received an email from David at Byfleet telling me that my car had one outstanding recall - AR03 - which was an important safety recall to do with a modification to the ABS system to stop the rear wheels locking under extreme braking. Not something I had experienced in 11 years of ownership but who was I to argue. Anyway, many thanks to David for alerting me to the problem.
Next came my big mistake! Instead of taking up David's offer of a courtesy car, I decided to book mine into my local OPC as it was much closer. Well, the long and short of it is that it went in on the 17th of August for a 4 hour job and I haven't got it back yet!! How's that for main dealer service?!
Firstly, I received a call from them to arrange a booking date at which point I asked about the availability of a courtesy car and was told that they would look into it. The day before the car was due to go in, I received a text saying that they were looking forward to seeing me and that if I had any queries to reply to the text. Again I asked about a courtesy car - no reply. I dropped the car off at 8.30 the following morning and after being asked "why don't we look after your car?" I was promptly told that I couldn't have a courtesy car because I hadn't pre-booked one! I was then told that they wouldn't be looking at the car for a couple of hours, so off I went on foot. Before I'd left the car park, a technician came out and drove the car into the workshop. 30 minutes later I received a call saying "yes, your car does need the part but we don't have one in stock. We can get one tomorrow". Work that out! The car had been booked in 2 weeks prior and they knew what part needed changing!
Anyway, the following day I received a call saying "we've got the new part and we were just about to change it when we realised that you're using racing blue brake fluid". So I said "yeah, I know". They said "oh, we haven't got any of that, can you go out and get some?" So, very politely, I told them that I was at work and that they would have to get some! I spoke to the guys at JAZ Wembley who look after my car and they said to put normal stuff in and they would sort it out the next time the car came in. I relayed this to the OPC and they had the cheek to tell me that they would have to charge me £80 for a brake fluid change! After me refusing to pay, I was told that there may be a 'nominal charge'.
2 days later I received a call saying "we've changed the part but the technician isn't happy with the brakes". So when I asked what he meant, he said "well, he thinks it feels like the wheels want to lock up". So I said "what do you mean 'feels', they either do or they don't!" Anyway, they asked me to go and drive the car to see what I thought. Sure enough, I took it 200 yards down the road, hit the brakes and the wheels locked! Something it's never done in the past 11 years! They took the car back in, re-bled the brakes, replaced the part with a spare one they had in stock (but I was told they didn't have any in stock!) and it's still not right! They've apparently had various different computers plugged into it and still couldn't find the problem.
Last week, they took it to an independent specialist (name unknown) who think they've found the problem (in about 30 mins). Now the OPC want to charge me 3k for a new ABS pump!! But, hey, they're willing to do me a 300 quid discount on the labour!
So, the upshot is that I took my car into a main dealer at their request, for a problem it's never had, but within 24 hours it's developed the problem and they wanna charge me 3k to fix it! Your thoughts/comments would be greatly appreciated. Would would you do if this was your car?
Martin
Martin, I needed to change my ABS pump. It's a standard 964 item that should cost around £500 for a good second-user one.
I think Strasse in Leeds charged me £650 all in --- a couple of days before Spa. They said a new one would have been £1500 for the pump, but not available in time.
I subsequently had the AR03 and also the AT07 Steering Shaft done by JCT600 in Leeds --- they loaned me a Gen 2 Caymen S (which was fab) and the car has driven sweetly since.
I did have to vacuum out a lot of metal swarf from the drivers footwell but, hey, I'm not complaining !
No problems at Oulton last week, and we were giving it a little work to do []
Do you wish to name your OPC ?
Or maybe better, show them this mail and invite them to impress you ?
(P.S. I put in a letter of intent on a Cayman RS on the back of the extended test drive ....)
I think Strasse in Leeds charged me £650 all in --- a couple of days before Spa. They said a new one would have been £1500 for the pump, but not available in time.
I subsequently had the AR03 and also the AT07 Steering Shaft done by JCT600 in Leeds --- they loaned me a Gen 2 Caymen S (which was fab) and the car has driven sweetly since.
I did have to vacuum out a lot of metal swarf from the drivers footwell but, hey, I'm not complaining !
No problems at Oulton last week, and we were giving it a little work to do [
]Do you wish to name your OPC ?
Or maybe better, show them this mail and invite them to impress you ?
(P.S. I put in a letter of intent on a Cayman RS on the back of the extended test drive ....)
I think i have already mentioned this. But , the part which i think you are reffering to is the rear load bias/tgransfer valve and the recall was for incorrect fittment during manufacture/build, not for a faulty part(though maybe they won't actually admit to that ?) ? Can you find out exactly to what the recall refers to as this was my belief of what recall AR03 is. I was told by a very reliable source that that was the case. It begs the question should this be true as to why they are changing the things ? If the valve is installed incorrectly the rear brakes would indeed lock up.
The abs pump is a dificult one, as it can fail at anytime. remember it's 17 odd years old. But I would not be using the OPC to sort that out unless it's offered under goodwill. If I were a betting man I would guess the abs pump failed during bleeding, especially if it was allowed to cavitate at all !
The abs pump is a dificult one, as it can fail at anytime. remember it's 17 odd years old. But I would not be using the OPC to sort that out unless it's offered under goodwill. If I were a betting man I would guess the abs pump failed during bleeding, especially if it was allowed to cavitate at all !
Martin, that is a sorry tale. I'd be tempted to get the car to Jaz and get them to sort it out. Will cost you, but you know it will be done properly. The story you cite is crazy. Like you say, a problem you didnt know you had ends up in cost 3k+, It doesnt sound right. Can you get all the orginal bits back (pump, etc) and get it to Jaz. I know pump is 17 years old and may have gone pop at that exact moment, but you've got to wonder.......1/2 the trouble with OPCs is they just dont see the volume of our cars, many of the techs were in school in 17years ago.
you have my sympathy, sadly that wont get your car fixed!
you have my sympathy, sadly that wont get your car fixed!
964rsdatabase
New member
Thanks for all your comments. The saga continues. I actually phoned their complaints line a week ago today and even they haven't had the courtesy to phone me back! The car is still with the OPC - I hope!
And to make matters worse, my subscription is due for renewal! I don't think so!
And to make matters worse, my subscription is due for renewal! I don't think so!
964rsdatabase
New member
Thanks Melv. [] But what do I do? They are trying everything to get out of it!
] But what do I do? They are trying everything to get out of it!Martin, I'd be tempted to get it to a specialist.
After all, the OPC asked a specialist to diagnose the issue, doesn't that say something ?
They must be trying to charge top whack to get to £3k on an ABS pump.
And do you really think they know what they are doing ??
What about Porsche Byfleet ?
After all, the OPC asked a specialist to diagnose the issue, doesn't that say something ?
They must be trying to charge top whack to get to £3k on an ABS pump.
And do you really think they know what they are doing ??
What about Porsche Byfleet ?
964rsdatabase
New member
I've finally been in contact with their complaints department again - only because I called them! They're supposed to be getting back to me this morning.
Chris, I have considered it and although the car isn't dangerous to drive - I assume, I'm loathed to collect it because I want the car back to how it was before I dropped it off!
Chris, I have considered it and although the car isn't dangerous to drive - I assume, I'm loathed to collect it because I want the car back to how it was before I dropped it off!
Hacki
Active member
Exactly! These youngsters have no idea about the philoosphy of the "before the kettles" Porsches.
I bring my cars to the same guys for about twenty years now. They know their business in detail, I never got in trouble like Martin did now.
Never bring your 964 to a place where people don´t know these cars from the beginning - OPC or not. If it´s my OPC e. g. for a recall, I´ll talk to two guys only, also there for more than twenty years now.
I would insist on a car that works 100%, the OPC or Porsche GB (like Melv said) should be the way. What a waste of time!
Good luck 006,
Hacki
I'm totally guessing here, but its possible this safety recall is to check if the valve is installed correctly and if it is then leave it alone. It's probably that they were inconsistantly installed, so some are ok and never had the problem. The dealer you took it to may have just installed a new part differently to the one that was already fitted assuming the installation had to be changed to its current way, and thus introduced the problem.
Sorry to hear you have had this experience. Sounds very frustrating.
Sorry to hear you have had this experience. Sounds very frustrating.
964rsdatabase
New member
Finally, I'm collecting the car on Saturday morning! Porsche are totally unwilling to admit any responsibility (even though they told me on the phone that the pump could possibly have failed while in their possession). They say there is no way to prove that is the case.
Having spoken to the guys who usually look after my car - Jaz in Wembley - they're going to repair it. Cost down to me.
The moral of the story being - Think very carefully who you trust to look after your wheels! Biggest is NOT always best!
Thanks for all your comments and support!
Martin
Having spoken to the guys who usually look after my car - Jaz in Wembley - they're going to repair it. Cost down to me.
The moral of the story being - Think very carefully who you trust to look after your wheels! Biggest is NOT always best!
Thanks for all your comments and support!
Martin
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