themadmcgill
New member
Hi Guys, just after a little advice really.
I purchased a brand new 997 turbo from Porsche Centre **** last September.
There where problems with the car on the handover date that where documented on the handover sheet regarding dents around the passenger door handle and defects in the paint. I was not going to accept the car but porsche **** confirmed these defects could be repaired without having to paint the car. After driving the vehicle home and having a good look round I noticed even more defects with the vehicle which included a dent in the door of the glove box, more defects in the paint, strange handling issues which turned out to be the geometry completly out, defect in passenger side headlight and numerous interior rattles and strange little circular grease marks on the drivers window that re-appeared as quickly as you cleaned them off.
I felt a little dissapointed but accepted not everything in life is perfect. Some of the defects on the car where repaired by **** but the paint issues and interior rattles where still there. I took the car back to **** for the rattles and the paint to be assessed.
I got a phone call from **** that evening from there service department confirming the defects in the wing and passenger door would require repair and paint and that they could not guarentee the painted panels would match the rest of the car.
On the handover date & in email I had confirmed with the salesman I would not accept a brand new car that required panels to be re-painted through no fault of my own. They seemed to understand my feelings. Anyway the vehicle was formally rejected back in december 2011 due to all the issues the vehicle has had from day one and now having to have paintwork carried out.
It took Porsche **** and the finance company over 2 months to reply to my letter of rejection. They basically replied that they would not accept rejection of the vehicle but would repaint the passenger side door and wing of the vehicle. I decided to let them try to repair these defects despite the fact that they had allready attempted this on numerous occasions.
After another month I was suppose to collect the vehicle but did not receive a phone call to confirm the car was ready. I decided to email them one evening at 11.30pm in hopes that the next morning I would get a call. At midnight I received a email back from the dealer principle confirming that he would call me in the morning with an update.
Next day, still no phone call so I decided to call **** and confirm I would be going over to view the vehicle. The dp then tells me that the car has gone back to the bodyshop as there is a issue with the otherside of the vehicle. I decided to visit the bodyshop to view the vehicle and found another big defect on the drivers side door. This now means that the passenger side of the vehicle has had two panels painted and the drivers side now required 1-2 panels to be repaired and repainted due to a manufacturing defects and no fault of my own.
I have now got a solicitor in contact with the finance company dealing with the rejection. I am very dissapointed with Porsche **** communication skills and more so with the attitude of the dealer principle. I have been as patient with them as I possibly could and have always stayed professional in regards to letters and phone calls.
I had an independant bodyshop assess the vehicle last year and they confirmed that the defects are underneath the base coat of the vehicle and felt this was due to the factory not preparing the panels correctly before paint.
Please understand guys these defects vary in size but the one on the front wing was 10-15cm in diameter and the one on the drivers door is 30cm deep by 8cm across and the other ones on the passenger side vary. This vehicle has always been my wife and I's dream car and after the children had grown up and left the nest we decided to treat ourselfs. It has taken most of mylife (im 60 now) to be in the position to beable to purchase such a wonderfull vehicle and to be treated by Porsche **** like this for me is un-forgivable.
As you all know these cars are very expensive and you don't expect a vehicle like this to have defects with paint-work and body panels + all the other issues. The dp at Porsche **** excuse is all Porsches have dent's around the door handles, and 3/4's of the cars at the dealership have had the front bonnet and bumper re-sprayed. My wife tried to explain to him that if we had purchased a USED vehicle than we would accept this but on a brand new car requiring both sides re-sprayed is crazy and the car would no longer be original. I also mentioned to him that any type of paintwork on this type of vehicle would always raise questions and effect its future value as I have had this confirmed by many high end car dealers, the dp denies this??
Anyway our solicitor is now dealing with the case and feels we are well within our rights to reject this vehicle but I just thought I would ask if any of you had ever had paint issues with your vehicles and what type of service you receive from ****.
As far as I am concerned the sales & finance team all seem to be great guys and very professional but the dp does'nt seem to understand customer care.
The car has now been with porsche centre **** for nearly 6 months and I worked it out in this time we have had use of the vehicle for not even one month.
No new car should have issues and faults like this, you certainly don't expext it from porsche. Ideally I would have preferred to be offered a re-placement vehicle but this does'nt look like it is going to happen.
Anyway any views or advice would be much appreciated. all the best
Edited to comply with forum rules.
I purchased a brand new 997 turbo from Porsche Centre **** last September.
There where problems with the car on the handover date that where documented on the handover sheet regarding dents around the passenger door handle and defects in the paint. I was not going to accept the car but porsche **** confirmed these defects could be repaired without having to paint the car. After driving the vehicle home and having a good look round I noticed even more defects with the vehicle which included a dent in the door of the glove box, more defects in the paint, strange handling issues which turned out to be the geometry completly out, defect in passenger side headlight and numerous interior rattles and strange little circular grease marks on the drivers window that re-appeared as quickly as you cleaned them off.
I felt a little dissapointed but accepted not everything in life is perfect. Some of the defects on the car where repaired by **** but the paint issues and interior rattles where still there. I took the car back to **** for the rattles and the paint to be assessed.
I got a phone call from **** that evening from there service department confirming the defects in the wing and passenger door would require repair and paint and that they could not guarentee the painted panels would match the rest of the car.
On the handover date & in email I had confirmed with the salesman I would not accept a brand new car that required panels to be re-painted through no fault of my own. They seemed to understand my feelings. Anyway the vehicle was formally rejected back in december 2011 due to all the issues the vehicle has had from day one and now having to have paintwork carried out.
It took Porsche **** and the finance company over 2 months to reply to my letter of rejection. They basically replied that they would not accept rejection of the vehicle but would repaint the passenger side door and wing of the vehicle. I decided to let them try to repair these defects despite the fact that they had allready attempted this on numerous occasions.
After another month I was suppose to collect the vehicle but did not receive a phone call to confirm the car was ready. I decided to email them one evening at 11.30pm in hopes that the next morning I would get a call. At midnight I received a email back from the dealer principle confirming that he would call me in the morning with an update.
Next day, still no phone call so I decided to call **** and confirm I would be going over to view the vehicle. The dp then tells me that the car has gone back to the bodyshop as there is a issue with the otherside of the vehicle. I decided to visit the bodyshop to view the vehicle and found another big defect on the drivers side door. This now means that the passenger side of the vehicle has had two panels painted and the drivers side now required 1-2 panels to be repaired and repainted due to a manufacturing defects and no fault of my own.
I have now got a solicitor in contact with the finance company dealing with the rejection. I am very dissapointed with Porsche **** communication skills and more so with the attitude of the dealer principle. I have been as patient with them as I possibly could and have always stayed professional in regards to letters and phone calls.
I had an independant bodyshop assess the vehicle last year and they confirmed that the defects are underneath the base coat of the vehicle and felt this was due to the factory not preparing the panels correctly before paint.
Please understand guys these defects vary in size but the one on the front wing was 10-15cm in diameter and the one on the drivers door is 30cm deep by 8cm across and the other ones on the passenger side vary. This vehicle has always been my wife and I's dream car and after the children had grown up and left the nest we decided to treat ourselfs. It has taken most of mylife (im 60 now) to be in the position to beable to purchase such a wonderfull vehicle and to be treated by Porsche **** like this for me is un-forgivable.
As you all know these cars are very expensive and you don't expect a vehicle like this to have defects with paint-work and body panels + all the other issues. The dp at Porsche **** excuse is all Porsches have dent's around the door handles, and 3/4's of the cars at the dealership have had the front bonnet and bumper re-sprayed. My wife tried to explain to him that if we had purchased a USED vehicle than we would accept this but on a brand new car requiring both sides re-sprayed is crazy and the car would no longer be original. I also mentioned to him that any type of paintwork on this type of vehicle would always raise questions and effect its future value as I have had this confirmed by many high end car dealers, the dp denies this??
Anyway our solicitor is now dealing with the case and feels we are well within our rights to reject this vehicle but I just thought I would ask if any of you had ever had paint issues with your vehicles and what type of service you receive from ****.
As far as I am concerned the sales & finance team all seem to be great guys and very professional but the dp does'nt seem to understand customer care.
The car has now been with porsche centre **** for nearly 6 months and I worked it out in this time we have had use of the vehicle for not even one month.
No new car should have issues and faults like this, you certainly don't expext it from porsche. Ideally I would have preferred to be offered a re-placement vehicle but this does'nt look like it is going to happen.
Anyway any views or advice would be much appreciated. all the best
Edited to comply with forum rules.
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