Warranty renewal - Rev range 4

[yan]

ORIGINAL: Nick_USA You maybe interested to know with the introduction of the 991 the car has an uprated fault logging system.

Could this mean that the system will be able to track/pin-point intermittent faults and the the days of "there is no fault logged on the system therefore there is no fault" will be gone? The 997 has proved problematic for electrical gremlins in my experience with risible reliance on the PIWIS.

 

[Robin M]

Have to make sure it goes bust a few days aftyer the track experience then.....

 

[Mark Elder]

ORIGINAL: Nick_USA .... The down side of this is for over-rev incidents and indeed all engine/transmission failures it will also log your GPS data, and as we know warranty claims excludes track use ..... need I say more.

So we will now know if it's on the OPC mechanic's "road test"...[]

 

[Oggy]

Quick update.... OPC informed me that according their checks, all is well with the engine in my car & pressure / oil checks have not identified any causes for concern [][] So now I just need to wait for Porsche to confirm this and then I can finally renew the warranty...Phew !

 

[garyw]

ORIGINAL: Oggy Quick update.... OPC informed me that according their checks, all is well with the engine in my car & pressure / oil checks have not identified any causes for concern [][] So now I just need to wait for Porsche to confirm this and then I can finally renew the warranty...Phew !

Exactly the same for me Doug [] onwards and not too many upwards this year [] I have to say it's tested my loyalty for the brand even further...[&o] I'm sure a drive out next weekend will sort that out [] garyw

 

[Nick_USA]

ORIGINAL: J

ORIGINAL: Nick_USA You maybe interested to know with the introduction of the 991 the car has an uprated fault logging system.

Could this mean that the system will be able to track/pin-point intermittent faults and the the days of "there is no fault logged on the system therefore there is no fault" will be gone? The 997 has proved problematic for electrical gremlins in my experience with risible reliance on the PIWIS.

Here's hoping .... needless to say most of the fault logging improvements are for the good of the customer. Perhaps they will be able to predict failures and let the customer know before it happens and thus save the customer money. (Sorry just woke up) [] There is always a downside of 'improvements'

 

[davidcross]

Just a quickie, can a check of a cars ECU see if a cars been clocked or can these evil firms wipe info off it when they do their 'mileage correction'?

 

[fireblade]

Gary Just been to the OPC and although my car is going to have its major service and renew the warranty they insist on charging the full 111 point check at £180.00. I have looked at the checklist provided to me and many items are duplicated in the major service and some things to be inspected are not even covered by the warranty! I don't mind paying a reasonable amount for the technician to tick 111 boxes but on principle I will not pay twice. At the last extension the same OPC waived the charge for the 108 (I recall 3 points less!) as I had the service at the same time. Has anyone had experience with this matter? This is the last straw for me and I have decided to go Indie! Retiring end of year and hope to see you on your continental trips. Cheers Cheers

 

[majorporsche]

warranty claims do not prevent track use, it says it in the owners book.

 

[Mark Elder]

ORIGINAL: davidcross Just a quickie, can a check of a cars ECU see if a cars been clocked or can these evil firms wipe info off it when they do their 'mileage correction'?

I don't know this to be the case for sure, but I'd be very surprised if the ECU data is not encrypted in a way that, while is is easy to zap the Odo reading, or anything else, you can't actually do that and leave the ECU in a "valid" state (ie easy for an OPC to detect it has been cleaned out and say "your ECU has been tampered with so we're not touching your car")

 

[garyw]

Michael, good luck toward retirement [] I had to pay for the inspection this time round as I wasn't having a service done at the same time. My local OPC has always been very good to me and not charged the inspection cost as well as a service cost. As you say, it's almost the same routine! garyw

 

[fireblade]

ORIGINAL: garyw Michael, good luck toward retirement [] I had to pay for the inspection this time round as I wasn't having a service done at the same time. My local OPC has always been very good to me and not charged the inspection cost as well as a service cost. As you say, it's almost the same routine! garyw

Cheers Gary Same old problem over here, a monopoly is great for business but bad news for customers.

 

[Oggy]

Well, after nearly 2 weeks at my local OPC, finally got my car back today [] It's had Warranty renewal (after having undergone compression and cylinder leakage tests for the dreaded ignitions in rev-range 4 saga [&:]), nearside steering rack knuckle replaced under expiring warranty (I wasn't aware but apparently it was "squeaking") and.....full front-end paint refresh at OPCs approved body shop as had picked up a couple of unsightly chips over my 2 yrs of ownership (and I'm a complete perfectionist when it comes my car). I must say, after all the heart-ache & frustration, seeing it now in my garage (almost) makes it all worth while []

I am really impressed with the paint job !....you simply cannot tell it's been through the body-shop apart from now being 5 yrs old and looking more like 5 days old !! No paint lines anywhere, colour match to doors is perfect....I can strongly recommend this if like mine had, your car has developed a spot of acne over the yrs [8|] I think most used Porsches get this treatment anyway when sold on through an OPC so hopefully won't detract from it's originality in any way. Next job is to source some paint protection film...anyone recommend a good brand / installer (preferably in the NW) ?? I have gone through some real emotional highs and lows during past 2 weeks and even seriously considered selling it at one point. That was until used car salesperson at same OPC told me they would have to check it for over-rev incidents first...I kid you not...and then told me what it was "worth" [][] Errr...no thanks ! I think I'm going to own this car for a long time yet (hence the paint job) !! Anyway, final part to this story is.....I mentioned I'm a PCGB member (which I thought they knew anyway) and I got 10% off labour cost...they also threw in a lovely "Fascination 2012" calendar as a gesture and I might yet have some more good news on the dreaded 4.... Summary is....using OPC can be expensive....can be bloody frustrating at times....but in the end, I think they do try their best to look after you and for sure, quality of their work speaks for itself. So I am happy now....at least until I get my credit card statement that is [&:]

 

[garyw]

Excellent results there Doug.. my CC arrived today- I forgot the tracker expense bit.[] I should really look at a front end paint overhaul but we'll see what happens in the next few weeks. I felt very much the same over the last month... garyw

 

[fireblade]

ORIGINAL: fireblade

ORIGINAL: garyw Michael, good luck toward retirement [] I had to pay for the inspection this time round as I wasn't having a service done at the same time. My local OPC has always been very good to me and not charged the inspection cost as well as a service cost. As you say, it's almost the same routine! garyw

Cheers Gary Same old problem over here, a monopoly is great for business but bad news for customers.

Hi from sunny Barbados Great news, OPC agreed to do the 111 point check FOC after sending me a long email giving me all the datails of the check and explaining that they hsve to charge as instructed by Porsche! This is to restore my faith in them and a gesture of goodwill. Naturallly I am locked into them for the next two years and I am not sure that I am all that happy considering I had decided to go Indie and had to make a fuss but overall I think that it is the right decision. Cheers

 

[mascanes]

Oggy ............ that is one seriously cool garage, you've even got a radiator in there !!!! .......... I don't even live in conditions such as that !!!! [8D] Ciao MIke

 

[Oggy]

Lol..Cheers Mike ! Had to make garage habitable as wife and kids have taken over rest of the house []

 

[marlin]

ORIGINAL: Mark Elder

ORIGINAL: Nick_USA .... The down side of this is for over-rev incidents and indeed all engine/transmission failures it will also log your GPS data, and as we know warranty claims excludes track use ..... need I say more.

So we will now know if it's on the OPC mechanic's "road test"...[]

Well I didn't over rev mine on a down change, nobody else has driven my car except OPC employees . So I put this too them, a long silence and staring at the floor ensued . But guess who is left holding the baby , mug customer [] There is no way I would ever buy a new car or deal with OPC again, after forty years of being totally loyal to the brand.

 

[Oggy]

Hi Graham, Believe me when I say I totally understand how you feel on this one. Got to me so much I even had a buyer lined up for my car ! In the end though, decided that wouldn't make me happy in the long term. So I just made my displeasure well and truly known to the servicing & supplying OPCs with intent to also go to Porsche if I had to (although hoping not to get to this as "resistance is futile" []). Can't give specifics...and still neither OPC have accepted any responsibility or liabilty for this...BUT...they were both very accomodating in the end and I am now very happy again (and it wasn't just the free calendar) [] It shouldn't have to be like this but I think once they know you are unhappy and you slip into the conversation that you are an "active" member of PCGB (hence, contribute to forums etc), it's amazing what can be done in the name of goodwill. Actually I don't blame the OPC, but I do blame Porsche. It was they who changed the goalposts and they who are seemingly happy to milk their ever-willing customers at every possible opportunity. Just a shame the cars they make are so damn good otherwise we could all just take our custom elsewhere [&:] Will continue to buy & service my cars through OPC...it's Porsche I have issue with sometimes, not the dealers who are just trying to operate as per pricing & procedures laid down in the "Father-land" [8D] I want the best for my Porsche and I still believe taking it to OPC is best (for assured quality & history).

 

[garyw]

As posted earlier-and written in Porsche Post this episode left a bitter taste but as Doug points out it will only be me that loses out on the enjoyment of driving the car. The dealers are stuck between a rock and a hard place with Porsche seemingly moving the goal posts, as they say don't shoot the messenger!! Although as has been discovered the dealer does decide on the cost to remedy the issue. For the sake of £250 I'm over it and once again enjoying the car. But my faith has been knocked []