.......... another over rev victim ......... well almost .......... ! 3 Weeks ago I booked my car in to OPC Hatfield for its annual warranty renewal and MOT. I purchased the car used 2 years ago from OPC Hatfield and as you all know it comes with a 2 year warranty. This expires end September. After they had completed the standard 111 point check I received a call from the people at Hatfield. They advised me that there was an issue in which there was an over-rev in bands 1 thru 5. I was advised that bands 4 and 5 are considered serious enough to have to have a full oil filter debris and other checks completed before they will issue warranty. Because of current work load I was informed that I could go and collect the car and had to re-book it in for another day. Of course as you can imagine I was horrified. The main reason being that although I am what you call a spirited driver, I have never driven the engine past the red line because basically you cant, I've hit the red line a few times. But I have never ever down shifted to incur an over-rev situation pushing the engine in to those 4 and 5 rev bands. I am the only driver of the car, and every time the car has had work done I always take it to OPC Hatfield. So when I arrived at Hatfield to collect my car I decided to question as to the accuracy of this data. Thanks to this forum I was pre-armed with al lot of data and questions. The first I question I asked was at what point from an engine running hours perspective did these over-revs occur. I wanted to know at what point during the past two years did this over-rev happen because I was adamant that it wasn't me.... Together with the fantastic Pam and Neil their aftersales manager, it was found that the over-rev occurred at 605 hours. What was found next was very interesting, this over rev had occurred at 605 hours but I took ownership when the engine had completed 689 hours!!! As you can see this over-rev had occurred before my ownership. Hatfield then contacted Porsche Reading GB for guidance as they "Porsche GB" had warranted the car as is normal before selling it on. So was another check needed, because two years ago this over-rev check wasn't a prerequisite for warranty application, Porsche GB came back and said they still wanted the checks completed. I was informed these checks cost £350, but Pam and Neil informed me that their Hatfield Sales Dept had the responsibility to pay for these checks as it was before my time. I was shocked when Hatfield called me back to say that their sales department wanted me to pay half towards the cost of this check. Well as you can imagine I wasn't happy with this response. So when I came down off the ceiling with anger I called them! The Hatfield sales people said were not prepared to pick up all the cost. I politely reminded them of the fact I purchased the car with 2 years warranty, and I was not liable as I bought car in bought good faith in supposedly believing that all was well with it. I said it was their job to have checked all this before they sold the car to me, am I now going to be responsible for every issue and problem prior to my ownership? They accepted my comments, and eventually agreed to pay. I now have a car with 1 years warranty. But was advised that any car that has recorded rev exceedances in bands 4 and 5 will have to have this check completed every 20,000 miles. I have now been left with a very bad taste in my mouth with this experience, and am seriously thinking whether to continue my Porsche ownership. Its seems with the "Porsche experience" ownership comes with a level of stress, which is starting to get unacceptable. Its not the cost, it is the whole arrogance of Porsche as a company. Sorry for the long story ............. Mike
Warranty renewal - Rev range 4
- Thread starter Oggy
- Start date
garyw
Moderator
Mike, I know how you feel, I was gutted and somewhat lost faith in the product.. As I mentioned previously, I had an idea of when and where my over-rev may of occurred but I know that it wasn't out of the norm... However with time the car has inspired me to trust it once again and enjoy what it provides. I genuinely believe it's just another marketing campaign to squeeze a bit more out of us owners at warranty time- I checked in the mirror before I went in last time that i didn't have 'sucker' written on my forehead! [
] My OPC seemed apologetic and it was dealt with. Maybe the insurance company can see the number of engine failures and is trying to limit its exposure.. As said, the car has since proved it's worth and performed brilliantly... garyw
] My OPC seemed apologetic and it was dealt with. Maybe the insurance company can see the number of engine failures and is trying to limit its exposure.. As said, the car has since proved it's worth and performed brilliantly... garyw
marlin
New member
There are far too many of these ocurances happping , I have been a victim of this nonsense having owned the car for six years and no other person has driven this car during that time including my wife. So be clear I have been the only driver ( apart from OPC staff ) during servicing. Is this happping in the USA I wonder ? I can see a class action against Porsche if it is the case . [8|]
Thanks for the story Mike. Makes me think I should've had an over-rev check on my recent purchase, just in case there are any anomalies that could contravene future criteria for extended warranty. However, there's no way of knowing how they may change the goal posts. Frustrating. Are there any cases of a car with an invalid over-rev history being sold as warranted, where the over-rev contravened the current warranty criteria? Or does this only happen when they change the pre-requisites for warranty after they have sold the used car?
mnk303
PCGB Member
I really feel for owners with this issue, having owned most other brands none have such hard OTT rules on warranty. I adore Porsche and while I have not yet seen this issue on my cars I really cringe when I read these threads, just not too sure where Porsche are going on this...............down a dark alley I suspect !
It would appear that other marques can be as disappointing. Stumbled across this. However a better comparision would be with an equivalent marque to Porsche. Anyone know how other prestigue sports car manufacturers are behaving? http://www.autoexpress.co.uk/hyundai/i20/59625/watchdog-clutch-failure-after-four-months
marlin
New member
Hi, Martin I agree with you. The cloud this puts over a car can be devastating , who wants to buy a car with an issue ? Having spent the best part of 100K on a car and being put into this postion I will never forgive Porsche as long as I continue motoring. I am keeping my car because it's so bloody good but at the same time distancing my self from the brand , all the invites for events are promptly binned.[]
]I too have had a pretty horrific experience with an OPC which culminated in the dealer asking me to pay as a gesture of good will 50% of the cost of repair work that didnt actually need to be done as the work that they did didn't fix the problem. OPC had previously had the car several times to try and identify the problem on each occasion I was told that the car was fixed went to collect the car to find within seconds of driving the car it had not been fixed. I refused to pay and the 50% request went down to 40 then 30... right down to 0. I told them to remove the parts they had put on the car which they agreed to do, I gave them the car (stupidly) they kept the car for a week as I was a bit busy with work and couldn't collect it, they didnt actually ring me to inform me that the car was ready, I had to ring them and they told me that the car was ready. I went to collect the car only to find out that they had not touched the car but had kept it for a week never the less. On driving home in my still faulty car I looked at the fuel gauge to see it was showing less than 1/4 of a tank and I remembered that when the car was given to them a week earlier the tank was full to the brim! OMG... When I challenged them the sales lady looked as if she wanted to crawl under her desk in shame they did offer to do additional work at cost price but I declined. Wish I had noted the mileage prior to giving them the car, but to be fair you don't expect to have to do that at an OPC. This experience was so bad and left me so angry I blocked it from my memory and have not spoken about it until now. I doubt that anyone can top that for a bad experience, but I am still a proud 911 owner despite...
mnk303
PCGB Member
If it helps one situation I had with Ferrari was on my 430 the headlights kept fogging when you went from cold to sunlight, I asked Ferrari to pick up the repair under warranty (the car was new when I got it and still only 18 months old) they said and I quote The factory stance is that they will replace the "jokingly sealed unit" if the situation of fogging lasts more than 9 hours. It never did but still LeFt me with a grumble as the car never did it when new, BTW replacement cost of £1500 each. Problem with Porsche is 1) we have to pay extra for the 3 rd year warranty, 2)Porsche attitude sucks 3) they are not listening to owners. Question does the PCGB feedback these moans on behalf of the members? When I last asked the office I was informed PGB don't even listen to them ! The only silver lining is that generally Porsche is more reliable than other sports car brands.....I say generally. Suppose reallY it's up to us members to get together as had been said before!
garyw
Moderator
That may indeed be the official line... We are well aware that certain OPCs do read the information and to be fair who wouldn't being as it gives them a free insight into owners that are biased towards the marque. I would imagine that they would become a bit fed up of listening to it directly after a while... I even sometimes gasp at some of the comments even on here!! [
] garyw
mnk303
PCGB Member
Thank you Gary, I guess its the age old web issue that people rarely say good things publically, however saying that I find Porsche owners generally very positive about their cars , just the OPC's they don’t always seem positive about, its likely down to individual dealers in the end. Only IMO you really do find some of the Porsche delaers really nick picky, I have used the Porsche dealers in Germany and they are far more pro the owner and really do fight the factory if they feel the owner is right. Maybe becasue in the UK they have to go through PGB first.ORIGINAL: garywThat may indeed be the official line... We are well aware that certain OPCs do read the information and to be fair who wouldn't being as it gives them a free insight into owners that are biased towards the marque. I would imagine that they would become a bit fed up of listening to it directly after a while... I even sometimes gasp at some of the comments even on here!! [
garyw
Moderator
It really does depend on where you are looking.. We have many OPC that are really good to deal with and a couple of OPCs I could mention that really support us and the marque. I have visited both ends of the spectrum but like you say they are individual dealerships- franchises in fact. It can stem from either the network owner or even to the Dealer Principal of the site. I know two DP that are petrolheads and both of those centres seem to really want the business and have happy enthusiastic customers. Others are about making money, a salesman once told me that they don't see them as a Porsche but just a sales asset [&:] oddly I don't go there any more. I firmly believe though that this over rev situation is nothing to do with the OPC themselves and they are just the messenger- and we know that next line []- don't shoot the messenger..... garyw
]- don't shoot the messenger..... garyw I was just reading this months Porsche Post. I noticed the advert for UNIPART UVW Warranty. So I gave them a call. They've come back within minutes with a quotation. For my model of car £845. with full main dealer repairs. This doesn't cover radio and any ICE equipment. They can quote separately for this. Max value of claim in any one year has to be less than the value of the car........... They are requesting a free-of-charge investigation to check there are no current issues (no over rev checks needed!) Their terms and conditions look normal and similar to the Porsche Warranty. With one exception, they don't cover for "inherent faults" Otherwise it looks very similar in their cover............. Has anyone had experience of UNIPART UVW ? I think I'm going to stay with the Porsche Warranty this year........... but next year who knows, if I've still got the car that is [] Cheers Mike
] Cheers MikeWhat do they mean by "inherent faults"? I can thing of a few things it might mean but you've highlighted it is different to the Porsche Warranty in that regard... I've just had a Google and this came up. If it's this type of thing, the exclusions could be quite far reaching. At least Porsche will replace a failed engine under warranty due to IMS failure, for example. Would Unipart treat that as an inherent design fault, regardless of whether Porsche classes it as such. http://www.autoexpress.co.uk/car-news/35554/watchdog-warranty-cover-falls-short
I agree, my thoughts exactly ........... that's why I highlighted the "inherent faults" comment. From what has been commented on this forum over time, both the cylinder scoring and the IMS issues are "inherent faults" with this version of engine................ as you say, at least Porsche isprepared to warrant/insure against their own known "inherent faults" ......... I suppose that's the reason for the high cost and pre-checks situation we are all having to abide by therse days.
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