New RMS Thread
- Thread starter NicD
- Start date
Guest
New member
If I am going to stay with Porsche then I would go back to a late model 993.
I simply don't have the readies for a GT3 or a TT so that's out the question.
No way would I look at any of their normally aspirated water cooled late model car. And I certainly wouldn't be
a guinee pig on the 987 or 997.
But I doubt I would come back to Porsche again. They owe me more than I owe them.
Guest
New member
Tim I didn't see this post until I just read Adrian's ref to it later on in the thread. That's one hell of a nice gesture. Quite touched really! I don't know what to say. But in reality I am not sure ther are that many of us watching this thread. But thanks so much for the thought.
I think you may be right about BBC watchdog. Can you imagine listening to a similar campaign by the Ferrari mob.
It would be a real lark.
Guest
New member
Well that's an interesting question Adrian.
I think it was last April I wrote a letter to PAG using the address in the manitenance handbook.
I never got a reply.
I also wrote a long letter to Reading some months back but also didn't get a reply.
In fact the only reply I have got is via phone. Obviously they don't want to put anything in writing to me.
Incidentally, I sent Nic copies of my letters.
I just had a nother phone call from Mann Island. It's not £10,000 but it's close. PUK have offered £3195
towards the cost of a rebuilt engine which is £6433.35. So my total bill is as follows:
£3,300 Gerabox inc fitting
£3,238 engine
£0,687 engine fitting.
=====
£7,225
£1,264 VAT
=====
£8,489 Total
However he did tell me that the RMS is only ever so slighly weeping and if it was his car he wouldn't bother
and he'd just live with it.....The conversation was quite interesting. I told him about the survey and all the
support I am getting etc and the fact that I have applied to BBC watchdog. His response: "it's about time
someone did soething. the dealership are loosing a lot of money on this RMS problem. Every time they do an
RMS it takes an engineer out for a day and they are doing so many of them that it's become a joke. For example,
your car (mine that is) has taken one of my engineers two days of work and we have to foot the bill."
So, you see it's not just customers. It's the dealership suffering too. What the hell is PAG doing about it? <gr>
I would seriously consider the following (depending on the current state your car is in!!) -
1. Ask them for your car back at no cost.
2. Take it to 9M to rebuild your gearbox.
3. As the gearbox is out, get the RMS replaced - £76.00 for RMS and outer seal.
4. Tell 9M about the other threads regarding the gearbox alignment as being a suspect in the RMS failure issue, so they can stuff it back in properly.
5. Drive away with a less than £2k bill.
6. Sell the bl**dy thing to an OPC as part exchange on a nice 993.[
]
It is a pity PCGB don't start our own warranty scheme! Hmmmm - now there's an idea[8|]
1. Ask them for your car back at no cost.
2. Take it to 9M to rebuild your gearbox.
3. As the gearbox is out, get the RMS replaced - £76.00 for RMS and outer seal.
4. Tell 9M about the other threads regarding the gearbox alignment as being a suspect in the RMS failure issue, so they can stuff it back in properly.
5. Drive away with a less than £2k bill.
6. Sell the bl**dy thing to an OPC as part exchange on a nice 993.[
]It is a pity PCGB don't start our own warranty scheme! Hmmmm - now there's an idea[8|]
Mark Davies
New member
For those who might need this info.
When my 2nd RMS went 4000 miles after the first I wrote to Andy Goss (MD Porsche GB), Dr Wiedking (CEO Porsche Germany) and the customer Services Manager at my OPC.
The response was:
Andy Goss was out of the country on business, so they passed me on to Paul Green who is a Customer Assistance co-ordinator at Porsche GB.
Germany thanked me for my letter and said that Porsche GB would deal with it.
I dont recall my OPC replying.
Paul Green at Porsche GB was the guy I ended up dealing with and the upshot was that they fixed the RMS again for free (1st offer was 50% under goodwill) and have guaranteed the fix for 2 years.
My parting shot to Mr Green was that I didnt think they had a realistic policy on the RMS situation, he disagreed. I said that I knew of some concerns in our club and that he may well hear further on the matter.
So I would advise all memebers with an RMS grievance to write to
Mr Paul Green
Porsche Cars GB Ltd
Bath Road
Calcot
Reading
Berskhire
RG31 &SE
also write to
Dr Wiedking
Aktiengesellschaft
Porschstabe 15-19
71634 Ludwigsburg
And write to your OPC customer services manager.
Good luck all.
Mark
When my 2nd RMS went 4000 miles after the first I wrote to Andy Goss (MD Porsche GB), Dr Wiedking (CEO Porsche Germany) and the customer Services Manager at my OPC.
The response was:
Andy Goss was out of the country on business, so they passed me on to Paul Green who is a Customer Assistance co-ordinator at Porsche GB.
Germany thanked me for my letter and said that Porsche GB would deal with it.
I dont recall my OPC replying.
Paul Green at Porsche GB was the guy I ended up dealing with and the upshot was that they fixed the RMS again for free (1st offer was 50% under goodwill) and have guaranteed the fix for 2 years.
My parting shot to Mr Green was that I didnt think they had a realistic policy on the RMS situation, he disagreed. I said that I knew of some concerns in our club and that he may well hear further on the matter.
So I would advise all memebers with an RMS grievance to write to
Mr Paul Green
Porsche Cars GB Ltd
Bath Road
Calcot
Reading
Berskhire
RG31 &SE
also write to
Dr Wiedking
Aktiengesellschaft
Porschstabe 15-19
71634 Ludwigsburg
And write to your OPC customer services manager.
Good luck all.
Mark
Guest
New member
Thanks for that Tim. I think that's exactly the way I will go. In fact I have it booked in to Tech9 already.
But the best they could do was Dec 1st. Oh, well roll on Xmas!
Also to you Mark. That's great info. I think the term "50%" is PUK's standard offer on anything!
Catherine, it "is" happening to new model Boxsters and normally aspirated 996s (i.e. not GT2/3 or TT) models.
I know of at least one guy who has had an RMS replaced at 600 miles and there are stories of Porsches
on the showroom floor with zero miles dropping oil. Then again I know of other owners that have had no
RMS problems and their cars have done 70k miles. Agsin others have had problems at 24k and 60k.
Its pot luck with these cars I am afraid.
PS: it's my birthday tommorow. 21 again
But the best they could do was Dec 1st. Oh, well roll on Xmas!
Also to you Mark. That's great info. I think the term "50%" is PUK's standard offer on anything!
Catherine, it "is" happening to new model Boxsters and normally aspirated 996s (i.e. not GT2/3 or TT) models.
I know of at least one guy who has had an RMS replaced at 600 miles and there are stories of Porsches
on the showroom floor with zero miles dropping oil. Then again I know of other owners that have had no
RMS problems and their cars have done 70k miles. Agsin others have had problems at 24k and 60k.
Its pot luck with these cars I am afraid.
PS: it's my birthday tommorow. 21 again
Guest
New member
Nigel, John,
Without any doubt this is the case. But I need to get my car back on the road and I can't afford their bill. So my only option is to go the independent route but this adds the problem that PUK will say by going this route I will have voided any good-will with them. So they have me by the shorty and curly's so to speak. WHile I would love to be in a position to hang on I just can't financially. And besides I need a car to drive in so I will have to get it fixed one way or another.
I am not sure what more I can do about it.
Without any doubt this is the case. But I need to get my car back on the road and I can't afford their bill. So my only option is to go the independent route but this adds the problem that PUK will say by going this route I will have voided any good-will with them. So they have me by the shorty and curly's so to speak. WHile I would love to be in a position to hang on I just can't financially. And besides I need a car to drive in so I will have to get it fixed one way or another.
I am not sure what more I can do about it.
Guest
New member
Berny
What about the Liverpool Echo or Daily Post ? It seems to me that the local OPC is not defending your position so start 'shooting' at them[]
Not that it helps your corner but I had a test drive in the Honda Civic Type R yesterday. They (Honda) have yet to have a VTEC engine fall apart (other than from abuse - no oil) after x million produced! They are also content for it to be driven on the red line (over 8000revs) all day - how does our marque compare to that cos in this day and age (IMO) it should!
What about the Liverpool Echo or Daily Post ? It seems to me that the local OPC is not defending your position so start 'shooting' at them[
] Not that it helps your corner but I had a test drive in the Honda Civic Type R yesterday. They (Honda) have yet to have a VTEC engine fall apart (other than from abuse - no oil) after x million produced! They are also content for it to be driven on the red line (over 8000revs) all day - how does our marque compare to that cos in this day and age (IMO) it should!
Guest
New member
yes got car back rms was --ok, it was an o ring just below the rms that was damaged
i have the tiptronic ,they say the rms don't go as often as manual boxes ,only problem now is on kick down the car as started to misfires we think it may be the exhaust sports box that needs seting up again message comes up on dash--- check--- i think it as valves fitted
sorry for the spelling---cheers mike
i have the tiptronic ,they say the rms don't go as often as manual boxes ,only problem now is on kick down the car as started to misfires we think it may be the exhaust sports box that needs seting up again message comes up on dash--- check--- i think it as valves fitted
sorry for the spelling---cheers mike
engineerjim
New member
Hi
I recently gave my bank manger a heart attack and bought my very first Boxster from Reading OPC.
Perhaps I would have been forewarned of the nightmare scenario to come if I had joined this forum earlier but, yes you've guessed, after just 450 miles that tell tale stain on the garage floor.
Straight back to Reading who said I had been unlucky but took the car back in. Having now read this forum I am not convinced.
Fortunately, I hope, I was told it wasn't an engine oil leak but from the gearbox but I am now keeping fingers, toes etc crossed that it is not an omen of things to come.
( As an aside I was given a brand new Triptonic with less than 450 miles on the clock as a loan car which had a fuel gauge on it that was not working)
So much for Porsche reliability
I recently gave my bank manger a heart attack and bought my very first Boxster from Reading OPC.
Perhaps I would have been forewarned of the nightmare scenario to come if I had joined this forum earlier but, yes you've guessed, after just 450 miles that tell tale stain on the garage floor.
Straight back to Reading who said I had been unlucky but took the car back in. Having now read this forum I am not convinced.
Fortunately, I hope, I was told it wasn't an engine oil leak but from the gearbox but I am now keeping fingers, toes etc crossed that it is not an omen of things to come.
( As an aside I was given a brand new Triptonic with less than 450 miles on the clock as a loan car which had a fuel gauge on it that was not working)
So much for Porsche reliability
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