jonnyporsche
PCGB Member
944Scott said:
+1
Saratoga Sunroof - Bulk-Buy
- Thread starter zcacogp
- Start date
+1
jonnyporsche
PCGB Member
This is where mine is, in the car but not in the right place and that's where it's staying, as my car will not be back on the road until spring I can wait a bit. I feel for Tom and Nick but it does need sorting and quickly.
Andy 944
New member
Dear All
I received mine today, I have checked the box and resealed. it looks lovely.
I don't believe that any of us should be sourcing the solution, fairly certain my of my 6th Formers could knock something up on the CAD machine but it is now a matter of principle.
I am about to contact my credit card company and dispute the payment, followed by an email to Nick informing him.
I shall politely ask that they arrange collection of the sunroof and repair to the required standard as to be expected from a large multi-national company or send an engineer to fit on site.
I will also be asking for compensation for delays and inconvenience caused.
Yes I still want my Unicorn
Frustrated
Andy
I received mine today, I have checked the box and resealed. it looks lovely.
I don't believe that any of us should be sourcing the solution, fairly certain my of my 6th Formers could knock something up on the CAD machine but it is now a matter of principle.
I am about to contact my credit card company and dispute the payment, followed by an email to Nick informing him.
I shall politely ask that they arrange collection of the sunroof and repair to the required standard as to be expected from a large multi-national company or send an engineer to fit on site.
I will also be asking for compensation for delays and inconvenience caused.
Yes I still want my Unicorn
Frustrated
Andy
Guys,
Sorry to be all contrarian here but I fear that a sense of perspective may be lacking. This is a damnably poor show from Pilkington and they should hang their heads in shame - that much is beyond debate. The delay in getting these things in the first place is very disappointing and to deliver them with such obvious failings does nothing to recover lost reputations.
However this has actually cost us nothing. I paid out 300-odd-quid less than a month ago - so recently in fact that it will still be a cost for my Credit Card company as they won't have collected the money from my bank account yet. I can cancel at any time, doubly-protected by the Distance Selling Act and the Consumer Credit Act. Sure, the promise of some whizz-bang sunrooves has been nice and it's a shame that the promise has yet to materialise but that's not a biggie, by anyone's standards.
Do we doubt that Pilkington will sort this problem out? Not for a second. They have produced the glassware (by far the major part of the work) and it's failing for the sake of a few penny's worth of fixings, fixings that could be knocked up by anyone with a decent light engineering shop. And even if Pilkington fail to do this, for any reason whatsoever, we have the promise of all our money back by making a single 'phone call to our Credit Card company.
Be patient. For those who drive their cars all year 'round then this is not the time of year when we'd best appreciate glass sunrooves, and many on here simply don't use our 944's in the winter anyway. Pleae don't think for a second that I'm defending Pilkington's abysmal performance here but those who are getting in a strop, throwing our toys out of the pram, requesting refunds and compensation for hassle they've experienced do NOT put themselves in the best light. We're all grown ups here and if anyone has made it to the stage where they can hold a car licence and has not experienced slight disappointment has lived a charmed life indeed.
Oli.
Sorry to be all contrarian here but I fear that a sense of perspective may be lacking. This is a damnably poor show from Pilkington and they should hang their heads in shame - that much is beyond debate. The delay in getting these things in the first place is very disappointing and to deliver them with such obvious failings does nothing to recover lost reputations.
However this has actually cost us nothing. I paid out 300-odd-quid less than a month ago - so recently in fact that it will still be a cost for my Credit Card company as they won't have collected the money from my bank account yet. I can cancel at any time, doubly-protected by the Distance Selling Act and the Consumer Credit Act. Sure, the promise of some whizz-bang sunrooves has been nice and it's a shame that the promise has yet to materialise but that's not a biggie, by anyone's standards.
Do we doubt that Pilkington will sort this problem out? Not for a second. They have produced the glassware (by far the major part of the work) and it's failing for the sake of a few penny's worth of fixings, fixings that could be knocked up by anyone with a decent light engineering shop. And even if Pilkington fail to do this, for any reason whatsoever, we have the promise of all our money back by making a single 'phone call to our Credit Card company.
Be patient. For those who drive their cars all year 'round then this is not the time of year when we'd best appreciate glass sunrooves, and many on here simply don't use our 944's in the winter anyway. Pleae don't think for a second that I'm defending Pilkington's abysmal performance here but those who are getting in a strop, throwing our toys out of the pram, requesting refunds and compensation for hassle they've experienced do NOT put themselves in the best light. We're all grown ups here and if anyone has made it to the stage where they can hold a car licence and has not experienced slight disappointment has lived a charmed life indeed.
Oli.
944Scott
New member
I'm going to have to disagree with that. First off we have been more than patient, these roof's have been in production since at least 1986 so given this lengthy time frame where they must have sold at least several hundred and had feedback accordingly how on earth could they not have this figured out by now? Lets not forget part of our delay was because the fixings were being modified again this year so really I after 30 years you would think a company like Pilkington would/should have their shizzle together by now!
They have been very poor with keeping any of us updated, sending out invoices or making contact regarding payment oh and are supplying a poor product. Now I am not a rich man by any standards and for mine I have had to pay with the credit card (lets not forget Christmas is almost upon us) which won't be balance cleared at the end of the month. There are many things I would have liked to have purchased throughout the year on the plastic but I have purposefully kept my spending low because I committed to this group buy and budgeted accordingly so it is incredibly frustrating from where I sit and before I receive a product that is fit for purpose I am going to be paying interest on it. The principle is that its not about being a part for our cars that we do not use frequently, just that its really shocking service if just one person had ordered one purchase let alone a group buy of 30 (or how ever many have paid now) say you ordered a new sofa, would you wait nine months for it (I was told in august these would be arriving) and when it did arrive after nine months you want to be able to sit on it without it falling apart right? especially as the sofa company has probably been making them for thirty years!
People committed to this and we need some commitment back from Pilkington UK, personally I am going to ask for refund until the problem has been resolved (yes I am going to continue to wait) because the phone call I had today took the biscuit. Grant from their Newmarket office rang me to arrange delivery of my roof (I don't want it delivered I stated at the time I will collect it) and they are not aware that there are any problems with the fixings so even the left and right hand branches of their UK offices are not talking to each other.
I shall be contact Nick to advise him accordingly of my wishes and in the mean time I guess I will just have to wait, sit back and blame it on Brexit [8|]
They have been very poor with keeping any of us updated, sending out invoices or making contact regarding payment oh and are supplying a poor product. Now I am not a rich man by any standards and for mine I have had to pay with the credit card (lets not forget Christmas is almost upon us) which won't be balance cleared at the end of the month. There are many things I would have liked to have purchased throughout the year on the plastic but I have purposefully kept my spending low because I committed to this group buy and budgeted accordingly so it is incredibly frustrating from where I sit and before I receive a product that is fit for purpose I am going to be paying interest on it. The principle is that its not about being a part for our cars that we do not use frequently, just that its really shocking service if just one person had ordered one purchase let alone a group buy of 30 (or how ever many have paid now) say you ordered a new sofa, would you wait nine months for it (I was told in august these would be arriving) and when it did arrive after nine months you want to be able to sit on it without it falling apart right? especially as the sofa company has probably been making them for thirty years!
People committed to this and we need some commitment back from Pilkington UK, personally I am going to ask for refund until the problem has been resolved (yes I am going to continue to wait) because the phone call I had today took the biscuit. Grant from their Newmarket office rang me to arrange delivery of my roof (I don't want it delivered I stated at the time I will collect it) and they are not aware that there are any problems with the fixings so even the left and right hand branches of their UK offices are not talking to each other.
I shall be contact Nick to advise him accordingly of my wishes and in the mean time I guess I will just have to wait, sit back and blame it on Brexit [8|]
Scott,
I agree entirely with everything you say - Pilkington aren't covering themselves in glory with this in any way, shape or form, and it sounds like your recent telephone call really is the icing on the cake. However the loss that we have experienced is, at worst, a month or so's interest on £300 OR a month's use of the product. It seems that a poor credit card charges about 20% interest per year these days so a month's interest on £300 is a little over £3.
I'm not trying to defend Pilkington at all, I just think that people's sense of loss seems to outweigh any loss actually experienced and that we need to hold that in perspective.
Oli.
I agree entirely with everything you say - Pilkington aren't covering themselves in glory with this in any way, shape or form, and it sounds like your recent telephone call really is the icing on the cake. However the loss that we have experienced is, at worst, a month or so's interest on £300 OR a month's use of the product. It seems that a poor credit card charges about 20% interest per year these days so a month's interest on £300 is a little over £3.
I'm not trying to defend Pilkington at all, I just think that people's sense of loss seems to outweigh any loss actually experienced and that we need to hold that in perspective.
Oli.
pauljmcnulty
New member
I think a refund is clearly going to be easy to achieve. I seriously doubt any judge in the small claims court will be awarding compensation for loss of time, and the stress caused.... 
jonnyporsche
PCGB Member
zcacogp said:Scott,
I agree entirely with everything you say - Pilkington aren't covering themselves in glory with this in any way, shape or form, and it sounds like your recent telephone call really is the icing on the cake. However the loss that we have experienced is, at worst, a month or so's interest on £300 OR a month's use of the product. It seems that a poor credit card charges about 20% interest per year these days so a month's interest on £300 is a little over £3.
I'm not trying to defend Pilkington at all, I just think that people's sense of loss seems to outweigh any loss actually experienced and that we need to hold that in perspective.
Oli.
Whats with the £300? I've paid £418.27 for mine, Have I got titanium fittings on mine or did you get a 25% discount?[
jonnyporsche
PCGB Member
zcacogp said:
Whats with the £300? I've paid £418.27 for mine, Have I got titanium fittings on mine or did you get a 25% discount?[
][][]Have to say I was a bit confused by the £300 figure. I also paid £418 and I bought two!
Its pointless us all bombarding Nick so hopefully we will all agree on what action we should ultimately take.
I agree that two weeks is an appropriate time for Pilkington to at least come back with a proposal of what action they intend to take to remedy this situation or agree to accept the return of the goods until it is sorted.
On another note. Is it vital that a clip with cams is used? For example could a lock ring on a thread be an alternative?
Its pointless us all bombarding Nick so hopefully we will all agree on what action we should ultimately take.
I agree that two weeks is an appropriate time for Pilkington to at least come back with a proposal of what action they intend to take to remedy this situation or agree to accept the return of the goods until it is sorted.
On another note. Is it vital that a clip with cams is used? For example could a lock ring on a thread be an alternative?
Have to say I was a bit confused by the £300 figure. I also paid £418 and I bought two!
Its pointless us all bombarding Nick so hopefully we will all agree on what action we should ultimately take.
I agree that two weeks is an appropriate time for Pilkington to at least come back with a proposal of what action they intend to take to remedy this situation or agree to accept the return of the goods until it is sorted.
On another note. Is it vital that a clip with cams is used? For example could a lock ring on a thread be an alternative?
Its pointless us all bombarding Nick so hopefully we will all agree on what action we should ultimately take.
I agree that two weeks is an appropriate time for Pilkington to at least come back with a proposal of what action they intend to take to remedy this situation or agree to accept the return of the goods until it is sorted.
On another note. Is it vital that a clip with cams is used? For example could a lock ring on a thread be an alternative?
Nick's colleagues in the US have acknowledged the problem and are now sourcing an alternative.
I have suggested that another 8 month wait is not going to be good enough.
If anyone is at the Classic Car Show this weekend at the NEC Nick is there on the stand so if you see him, be firm...but nice. []
I have suggested that another 8 month wait is not going to be good enough.
If anyone is at the Classic Car Show this weekend at the NEC Nick is there on the stand so if you see him, be firm...but nice. [
]
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